Next Energy Solutions Ltd

• Karen

  May 2026

  5

  Owner's reply

  Thank you for taking the time to leave us a review. We are really pleased that you have had such a positive experience with us. We will share this with our team. Customer excellence is a priority for us at Next Energy and we are delighted that we have delivered that for you.

• Adam Burke

  May 2026

  1

  We had quite a lot of work done through Next Energy. The process was disruptive, but we were warned of this and expected it. What we did not expect was frequent no shows, days taken off work for nothing, badly managed projects, no plans shared, people turning up unannounced to do work, damage to our home that has not been repaired and the state our house has been left in. Our main issue was with agreements during surveys not being adhered to. We had a hybrid heat pump/boiler system approved and a surveyor visited to inspect and design the layout. It was agreed where the heat pump and boiler would go, and that they need to be close to each other for efficiency and to minimise pipework. Installers on the day refused to position the boiler where we agreed and warned of a fine/bill for materials and equipment if we refused work. The result is massive amounts of piping and ducting in our back yard, which looks horrendous. The pictures are the finished result, which they think looks fine. Besides that, the heat pump wasn't set up properly and didn't work. They did come back and fix that, but I had to finish commissioning it myself by reading the manual and watching YouTube videos as the installer didn't know how or couldn't be bothered. We complained to Next Energy about the piping/duct work and they refuse to rectify. The insulation work and solar was done to a good standard, but I'd avoid if you can. The complaints and escalation procedure on their website is also wrong. The financial ombudsman is not the correct way to escalate, it's the dispute resolution ombudsman and Trust Mark who can help.

  Owner's reply

  Thank you for taking the time to share your feedback. We are aware of your ongoing complaint, and we can confirm that the details you have raised have been reviewed by our relevant teams. We are sorry that aspects of you experience have led you to feel the need to leave this review. While we recognise that there were elements of the process that did not meet your expectations, we would note that installation decisions are sometimes subject to technical and compliance requirements identified at the point of works, which can differ from initial plans. We also acknowledge your comments regarding communication and scheduling, while some level of disruption is inherent in projects of this nature, we understand that your experience could have been improved. Please be assured that your complaint remains open and is being considered through our formal process. We are committed to continuing to engage with you directly to work towards an appropriate resolution. Thank you again for your feedback.

• paul francis

  May 2026

  1

  If I could rate this company no stars or even negative stars I would do so. From start to finish the whole process has been stressful and not worth the hassle. They have caused numerous amounts of damage that took weeks of complaining and calling to resolve. The damage was only resolved when threatening to report them to the energy ombudsman. From the very rude condescending project manager Steve who I’ve actually told them never to send to my property again, to the office staff there is absolutely zero communication or organisation. Saying they will turn up and don’t. Installing the equipment where ever they please. Asked me to fully empty my loft to install the equipment turned up with paper work saying equipment was to be installed in loft to then say we are installing the equipment outside leaving awful not level conduit all on the external of the property after specifically specifying I do not want conduit on the outside of my house. You only need to look at the reviews of the company to know what you are dealing with here and I would AVOID AT ALL COSTS!! Waited weeks upon weeks for the paper work to come back all the while producing power being fed into the grid for absolutely nothing back as you can’t get payment back without the Installer paperwork. Absolutely no information given about the system and how to use it or any mention of even contacting your energy supplier and absolutely no explanation of the app that goes with the system and how to link it all up. Please do yourself a favour and take your custom elsewhere and save yourself the hassle that everyone else has had to endure.

  Owner's reply

  Thank you for taking the time to leave us a review. We’re sorry to hear that your experience did not meet your expectations. At Next Energy, delivering excellent customer service is a priority and we are committed to providing this throughout the customer journey. We’d welcome the opportunity to discuss your particular situation further. Please don’t hesitate to reach out to us directly at [email protected] and our team will be happy to help and provide any clarification needed.

• Doaa Al Khorgaini

  Mar 2026

  5

  Really good and professional Company Do their best to satisfy and work around their customers. Really happy with their work. Thank you so much to Nikkie who was very supportive with my circumstances.

  Owner's reply

  Thank you for your thoughtful review and for taking the time to share your feedback. We appreciate your kind words and are really pleased that you have had such a positive experience with us. I will make sure your feedback is shared with the team. At Next Energy, customer satisfaction is a priority and we are delighted that we have delivered that for you.

• Sue Hughes

  Feb 2026

  5

  Good workman during the work. Communated well before during and after. Happy with all work. Thank you

  Owner's reply

  Thank you for taking the time to leave us a review. We do appreciate your feedback and are really pleased that you have had such a positive experience with us. We will share this with our team. Customer excellence is a priority for us at Next Energy and we are delighted that we have delivered that for you.

• ieskuoti

  Feb 2026

  1

  This company instaled solar panels, but not a single person during instalation before instalation or after instalation mentioned that they will only work if they have been registered with national grid. 2 years of solar panels energy lost. Not to mention that they wired them from atic to inside house then outside house and back in to the house where meter is. It is one wall, why not just send wire outside and in. Post company answear: I contacted company just after work was done to put things right. They out right refused to change anything except fill holes next to wire drill holes where wind was blowing dust true. And when they came to inspect work, company had a second opportunity to let me know that I need to register solar panels with national grid, they didn't. I appreciate that company monitors reviews, but asking customers to get in touch for second time after going public to fix things is pointless. This review is solely to let other potential customers know what to look out for.

  Owner's reply

  We appreciate you taking the time to leave us a review. We are sorry to hear that your experience hasn't met your expectations and thank you for bringing this to our attention. Customer excellence is a high priority for us at Next Energy and your feedback helps us to maintain this standard. Please do reach out to us, directly, at [email protected] to discuss this further so we can put things right for you.

• Tracy Coyne

  Dec 2025

  5

  From the start to end the process was plain sailing. From the initial guy who came to measure and take photos and explain time lines and processes, to the guys who did the installation i couldnt fault there proffessionalism. They were pleaseant and polite and respected my home. They worked non stop. Truly a credit to themselves and your company. Keep up tbe great work.

  Owner's reply

  Thank you so much for your wonderful review! We’re really pleased to hear that the entire process was smooth and stress-free for you. Our team takes great pride in being professional, polite and respectful in every home they work in, so it’s fantastic to know their efforts made such a positive impression. We will share your feedback with our team.

• Melanie

  Dec 2025

  1

  Absolutely shocking! Don't know who is worse, the office staff or the contractors!! Didn't have the tools for the job, shoddy work that has to be changed. Destroyed and damaged the few things I had in my loft. Don't stick to arrangements made even though you book time off work, so when you refuse anything else done after repeating yourself for the 50th time they want to take the hump and start giving attitude. Manager was then passed on who was just as bad as his staff!! Yes I was rude to them because there is no communication between any of them! Manager did offer to resolve the whole thing but I declined because he too was just like the rest of them

  Owner's reply

  Thank you for taking the time to share your feedback. We are sorry to hear about the experience you’ve described and the standard of service has not met your expectations. We value customer feedback and take concerns very seriously. While we’re disappointed that our manager’s offer to resolve the situation wasn’t the right fit for you at the time, we would still like the opportunity to put things right. Please contact us at [email protected] so we can review your issues in more detail and work towards a resolution for you. Next Energy Customer Service Team

• alliee

  Nov 2025

  5

  Very good service, very impressed!!

  Owner's reply

  Thank you for your feedback, we do appreciate it. We're really pleased you're impressed with our service. We always aim to deliver an excellent service as customer satisfaction is very important to us.

• Lianne Byrne

  Nov 2025

  5

  Thankyou to all the lads that worked on my House use have done amazing.. so pleasant. Cleaned up after them selves. Ya don't get that these days.. thankyou so much xx

  Owner's reply

  Thank you for your lovely review! We're really pleased you're happy with the work and that your home was left clean and tidy; we will pass on your feedback to our team. We pride ourselves on delivering a great customer experience and we're delighted we were able to provide that for you.

Reviews pulled from Google Maps. We display them as posted by Google users.