Sparktron

• Paige Evans

  Sept 2021

  1

  Called sparkstone as interested in buying a new epos system for a small local business. Not interested at all and rather rude. Shocking.

  Owner's reply

  Dear Paige We take customer service extremely seriously and are sorry to read your review. Are you able to either pass on your contact details or email me at [email protected] so that we can investigate your complaint? Many thanks Simon Kinsey, Managing Director

• Ashley Jones

  Aug 2020

  5

  I've been working with Simon Kinsey of Sparkstone for a number of years now as he has been involved with our national marketing events. Simon is a fantastic character and someone I respect hugely. Since getting to know the team better, I can only say nice things. They are all friendly and dedicated to their clients in offering great software.

  Owner's reply

  Dear Ashley Many thanks for taking the time to leave us a review. Kind regards Simon Kinsey, Managing Director

• Michael Robinson

  Feb 2020

  1

  Sparkstone is a completely dishonest company. I have been working for a small buisness in UK that has been using software provided by Sparkstone since 2014. We have poured in thousands and thousands of pounds in set up fees, annual license fees and upgrade fees. The last week has been one of the worst and most stressful weeks we have experienced due to the extortion tactics used by employees of sparkstone. Since we paid our initial set up fee in 2014 we have had major issues with the software and have asked over and over for patches for fixes so that our daily tasks can be completed appropriately. A few examples include simple normal tasks like stock takes, marginal tax settlements, printers connecting to the software appropriately. Our annual license for 2020 has come up and we have asked for these fixes and Sam Hornett at Sparkstone has invoiced us over 800 pounds to look at the problems , as well is invoicing 800 pounds for a mandatory non-requested upgrade along with the normal 750 pound annual license fee. These are huge costs for a small buisness to run. Sam knows that we are reliant on the software. We are reliant on the software because we have invested so much into it and it is essential to our daily function. When we expressed our concerns Sam has told us to go find a new EPOS system. There is no loyalty or customer service for a consumer who has had a long term relationship with Sparkstone. I have no words to describe how upsetting and stressful this situation has been to us as a buisness. We are now faced with either giving into to the crazy costs and not having our huge problems solved or finding a completely new system. And honestly with the way we've been treated I would rather go through the process of redeveloping our epos system then give a penny more to Sparkstone. Have never been treated worse by a company ever. Its unbelievable that their allowed to practice in the UK. I highly reccomend you stay as far away as possible from Sparkstone and save yourself the grief and a lot of money.

  Owner's reply

  Michael, Thanks for taking the time in reviewing your experience with Sparkstone Technology. We can confirm that The Exchange had been a client of Sparkstone Technology since 2014. In 2019 The Exchange failed to pay their annual licence for the use of our software for 2019, despite numerous attempts to contact the business owners for payment on outstanding balances and also offering a payment schedule they continued to use our software illegally. Due to The Exchange’s 2020 annual licence becoming due in December 2019 we finally had communication and payment from The Exchange for 2019’s annual licence. They were informed that their 2020 annual licence had now become due and Sparkstone Technology would require payment before we allowed them to use our software in 2020. Unfortunately The Exchange refused to pay. When their license key was denied a member of management resorted to extreme rudeness, threats of violence, intimidation and unfortunately racial & sexual slurs. As any rational company would do, we determined that continuing the relationship was untenable. We informed The Exchange that we would no longer continue with a business relationship and that an alternative solution should be found. We wish them well in their future endeavours. Sparkstone Technology

• James Alexander

  Apr 2015

  5

  Owner's reply

  Dear James Many thanks for taking the time to leave us a review. Kind regards Simon Kinsey, Managing Director

Reviews pulled from Google Maps. We display them as posted by Google users.