Sheffield City Council Repairs and Maintenance Service

• Emma James

  Feb 2026

  1

  Tell you to report online but then tells you there's an error so you're forced to ring them anyway. Then they come out and tell you that they don't have the right tools and will book a follow on appointment to then never get one. So you go back to square one. Been waiting on a new bath panel since Agust last year. Just tried to report it online and it won't let me tick the declaration. Goes round in circles.

• Waqar Khan

  Nov 2025

  1

  Call it a emergency line been on the phone over 2hours and still waiting absolutely ridiculous

• Harry

  Aug 2025

  1

  Fix the roads

• Angie Haddington

  Mar 2025

  1

  Repairs via Sheffield City Council is a nightmare from start to finish. It takes over an hour to get through to the repairs line. They ask for your name address and DOB, all private information that can be used to identify you, so making calls, in public, is a bit of a no no. If you need to cancel a job, its the same line meaning you also have to wait over an hour (no wonder people likely just don't bother to cancel, making the work load for the council heavier) Staff aren't always the politest, which makes me laugh as they tell callers to be polite to council staff, even when frustrated. You can report some things online. However, it's one job at a time and the system is only set up for a small number of types of jobs forcing you to ring. The repairs themselves are shoddy. The staff are busy. They have a set amount of time for each job and lots of jobs to do. The standard of work can be truly awful, it is almost like they think 'that'll do'. Well it won't 'do'. Take some pride in your work, this is someone else's home. The whole service needs an overhaul. I've had people come in, smash things up and then not even bother to pass it on as needing a follow up. It is incompetence. Sadly, as council tenants, we are held ransom, this is our repairs service.....

• Haneen Haneen

  Nov 2024

  1

  worst service in the world!

• Ahmd Adeed

  Oct 2024

  1

• Debs Beautiful

  Oct 2024

  1

  Shocking every repair I book hardly turn up not got the right tools etc was told I needed new bathroom floor due to floorboards been rotten in April job was made for April took day never turned up to a full day appointment I rang the joined that was booked was stranded abroad due to a problem with his flight apparently do they have no other joiners and come on really at least let me know rebooked for September no earlier appointment apparently took day off yet again joiner turned up at 9 but had to wait for a plumber before starting so sat in van for 2 hrs to then knock on my door plumber had phoned in sick going to have to reschedule Wait for it March 2025 are they serious. If I had my time again I’d work for them get away with so much. So annoyed

• julija smirnova

  Oct 2024

  1

  You need to start doing SOMETHING!!!! I take it as non respect when I'm waiting at home for someone to come for repair, but noone showing up. And this is almost impossible to reach you by phone.

• Joshua c

  Sept 2024

  1

  Take forever to answer the phone, don’t even show up to booked appointments… what a joke of a service!

• christopher compton

  Sept 2024

  5

Reviews pulled from Google Maps. We display them as posted by Google users.