Iheating Solutions Limited t/a iHeat

• Charlotte Quinn

  May 2026

  1

  I had a horrible experience having my boiler serviced with a very rude and pushy boiler man who tried to force me to buy a co2 detector off him as well as give him petrol money. I reported him to I heat. The first lady I spoke to was great but I did feel it need an official complaint put in so the second lady who was dealing with the complaint was not so good unfortunately. Please beware as I was left shaking after dealing with this man...

  Owner's reply

  Hello, Thank you for your feedback. We’re very sorry to hear that you did not have a positive experience during your annual boiler service. Having reviewed the notes on our system, I can confirm that our engineering team is investigating the conduct of the service engineer through our internal processes to help ensure a situation like this does not happen again. To provide some further clarification, while we are not excusing the manner in which the engineer communicated, his concern was that there was no carbon monoxide (CO) alarm present at the property. As the most recent Gas Safe engineer attending the property, he wanted to ensure that appropriate safety measures were in place and that everything complied with Gas Safe guidance before signing off on his work, and leaving the property. At the time of installation, CO alarms were offered as an optional add-on for customers to select where required. Once again, we are incredibly sorry that you felt pressured into spending additional money and that the engineer’s approach regarding the importance of a CO alarm came across as rude or inappropriate. I can also see from the notes that, while at the property, the engineer contacted our engineering team, who confirmed that you were not required to make any further purchase relating to a CO alarm, so I'm glad to hear that no payment ended up being taken for this component.  Should you wish to discuss this further, my colleague previously sent you an email regarding the matter. Please feel free to reply directly to that email or contact us again by phone. We would be happy to discuss any remaining concerns, address anything you feel was not handled well, and better understand what you would consider to be a fair resolution. Best regards, iHeat

• Jill Wallace

  Feb 2026

  4

  My 1st year boiler service, as iheat fitted a new boiler for me last year, which i couldn't fault. I booked for 25th Feb, was told I would be contacted the day before with details, I had to chase this late afternoon, I was told the engineers name and that he would be between 12pm and 3pm....all good. Morning of 25th, engineer arrived at 9.05 am, when asked why 3hrs + early .....he informed that he'd changed the time himself. He was in the house 15mins, there was no sticker to show service, the boiler hadn't be reset, as was still flashing service due when he'd left. I had to look up online to get code to reset and remove message myself.... did he service it or just stand and look at it for a few minutes.....I do not know. Such a shame as the engineer who fitted the boiler last year was excellent, helpful, polite. Maybe a bad engineer ....or an off day.

• Gill Grace

  Feb 2026

  5

  Brilliant installation with Paul and his brother arrived on time were so professional. Cleaned up explained everything to us. A real credit to the company highly recommend. The lady called after they had been to which was great aftercare. The boiler was fitted in one day by great engineers talked us through everything. We warm now with hot water as my husband says 11 out of 10

• Damian Fowler

  Feb 2026

  1

  Iheat engineers can fitted boiler Cut all cable of to my google nest Now it dose not work and left

  Owner's reply

  Hello, Damian. Thank you for taking the time to share your feedback with us. Having looked over the order, I see that it was checked out with a new iHeat wireless thermostat to be supplied and fitted; these controls were then installed by our engineer, as requested on the order. As part of this process, the previous heating controls were disconnected, as they were understood to be redundant following the installation of the new system. We do offer the option at checkout to connect to existing smart controls, and it’s possible this may have been overlooked at the time of booking. However, the order received was specifically for installing new iHeat controls, which is why the engineer proceeded accordingly. I’m very sorry if there was any miscommunication during the process. Unfortunately, we’re unable to offer any further assistance on this occasion and cannot return to fit a new smart thermostat. Kind regards, iHeat

• Bill Roche

  Jan 2026

  5

  I Heat were great from start to finish helpful and courteous organisation was spot on and Perry The engineer was excellent professional and courteous I am very pleased with the boiler installation and I thank them very much.

• Kian Rosenberg

  Jan 2026

  1

  I had a very frustrating experience with iHeat that ultimately came down to internal policy being misrepresented as legal requirements. The engineer who attended was professional and polite, but the installation was cancelled after iHeat stated that my property was “illegal” because the gas meter is located in a commercial unit, despite there being an internal emergency isolation valve (pictured) within the flat. When challenged, iHeat were unable to reference any specific regulation and later shifted their reasoning to company policy and scope limitations rather than legality. Throughout the process, the explanations kept changing: • First it was about meter access • Then legality • Then gas pipe upgrades that were never assessed • Then refusal to work on mixed-use properties at all This caused wasted time, stress and a site visit that could never realistically proceed under their internal rules — which were not clearly explained upfront. If your property is in any way non-standard (flat above a shop, mixed-use freehold, older conversion), be very cautious. iHeat appear unwilling to apply practical engineering judgment and instead rely on rigid internal policies, while using misleading language around “illegality” to justify refusal. I would not use them again and would recommend a local Gas Safe engineer instead.

  Owner's reply

  Hello, Thank you for taking the time to share your feedback. I’m very sorry that we were unable to complete your installation, and I completely understand how frustrating this must have been. After reviewing the situation, I can clarify what happened. During the first visit, our engineer was unable to locate the gas meter. After we spoke with you, we learned it is located in a shop below your property, which was not open or accessible at the time. Regarding the legal requirements, any installation where the gas meter is not accessible must have an ECV isolation valve at the point of entry to the property with a test point. A valve located solely under the boiler only isolates the appliance, not the full gas supply. This is a Gas Safe regulation, and our engineers can only carry out work safely in compliance with these standards. Given the current setup, it was not safe to proceed with the installation. While we always strive to apply practical engineering judgment, safety and regulatory compliance must come first. I hope you were able to complete the installation and have the necessary measures put in place to ensure it is fully compliant. Kind regards, iHeat

• Jane Elise

  Nov 2025

  5

  We had a new boiler installed and I was so impressed at the competitive pricing and the professionalism received by both the online team (Freya & Jade) and Greg fitting the boiler The work was completed in a clean and tidy way- and everything was explained clearly if I had any problems Really fast booking turnaround too!

• Anish Patel

  Nov 2025

  5

  After my boiler stopped fully functioning earlier this month, I initially contacted a local company who unfortunately misdiagnosed the issue as a simple fix rather than needing a full replacement. I then began researching new boilers and came across iHeat — and I’m very glad I did. Their prices are very competitive and offer great value. As soon as I completed the virtual survey and uploaded the required images, I received a call from Hannah within an hour. She talked me through the boiler options suitable for my home, explained the installation process, and helped arrange everything quickly and clearly. Despite being a nationwide company, they were able to allocate an engineer local to me within just a few days. The entire process — from the survey to completing the sale — was done in a single 20–30 minute call, and within two working days my new boiler was installed. They even offer Saturday appointments, which is a huge plus. iHeat sent out Sean from FlameTec Heating (Coatbridge Scotland) to carry out the installation, and he delivered an excellent service — from removing the old boiler to installing the new one, explaining how the new controls worked, and advising on aftercare. Fast, efficient, well-priced, and genuinely customer-focused. Highly recommended.

• Henk-Jaap Wagenaar

  Nov 2025

  5

  Darren Watson did a great job of replacing our boiler. Professional throughout, good communication and answered any questions. It wasn't the easiest install and he worked tirelessly to get it done.

• TBL Property Maintenance

  Oct 2025

  5

Reviews pulled from Google Maps. We display them as posted by Google users.