Pyramid Solution South East Limited t/a Pyramid Eco

• Melanie Woods

  Aug 2025

  5

  After months of research trying to find a trustworthy and knowledgeable company for external wall insulation, we were met with frustration at nearly every turn. Many companies didn’t respond to enquiries, asked for pictures of the property before offering basic information, failed to show up for appointments, or never followed up with quotes. Some didn’t even inspect the interior to assess the full impact of installing insulation. Our energy supplier was no help—they only offered funding for solar panels and couldn’t direct us elsewhere. The local council didn’t know how to assist unless we were in social housing. The whole process was confusing and disheartening. Eventually, we came across Pyramid, and the difference was immediate. Unlike others, Pyramid took the time to explain building regulations and how these changes could impact future property sales. They offered clear, comprehensive information and gave us tailored options suitable for our specific property—not just a one-size-fits-all solution. They were the only provider who prioritised safety over sales tactics. One other company continued pressuring us with discounts, despite offering materials similar to those used on Grenfell Tower—a serious red flag. Pyramid, on the other hand, made us feel confident and informed every step of the way. We truly cannot fault them for their professionalism and transparency. In a project as significant as this, safety and trust matter far more than just the lowest price—and Pyramid delivered on both

• Jason Abimbola

  Feb 2024

  5

  Dealt with Nia over the phone to sort out an inventory, did her best to get a solution.

  Owner's reply

  Thank you for your review! We are glad to hear that Nia was able to assist you with your inventory. We always strive to provide the best solutions for our customers.

• Stephanie

  Feb 2024

  5

  Called regarding a new HIU unit and the gentleman on the phone was polite, professional and provided detailed knowledgable advice and was happy to help. Thank you.

  Owner's reply

  Thank you!

• Natasha Muir

  Jan 2024

  5

  These guys are amazing . Professional , polite and punctual. They go above and beyond to help. Thank you all.

  Owner's reply

  Thank you for your kind words, Natasha! We are glad to hear that you had a positive experience with us. Our team at Pyramid Eco always strives to provide professional, polite, and punctual service. We appreciate your feedback and look forward to serving you again in the future.

• No Name

  Jan 2024

  1

  Disgusting customer service from a lady this morning! Made me wait an hour do be so rude on the phone I’ve been waiting since November to get something fixed and no call backs or whatever! Not good these people should be reported.

  Owner's reply

  Another fake review that has been reported to google.

• K D

  Nov 2023

  1

  Based on my dealings with them, I would not recommend: during their initial assessment visit they made certain statements about how the work would be carried out, but on the actual day they said they could not do it that way and suggested changes which would not meet my requirements so I did not go ahead with the work (but of course I had already been charged for the initial assessment visit).

• King of Kings

  Apr 2023

  1

  DO NOT USE THESE PEOPLE!! I can only imagine the good reviews are fake because I feel like I’ve been robbed in my own home. Seriously intimidating, rude con artists who keep upping their price. Soon as the guy left we locked our door and took his reg number we felt that unsafe!!

• Braedon Frank

  Apr 2023

  1

• Mandi Kalair

  Mar 2023

  5

  They carried out an Energy Performance Certificate. So easy to deal with, prompt emails, replies. Works and all admin carried out within a week of contact. Thank you so much Niya :)

  Owner's reply

  It was a pleasure dealing with you

• philip morriss

  Jan 2023

  5

  I called on Pyramid to repair my boiler breakdown. It was over the Xmas break but they still managed to find out the problem and order the parts. It is now working again fine and my tenant is over the moon. Thankyou Pyramid.

  Owner's reply

  We value your continued custom

Reviews pulled from Google Maps. We display them as posted by Google users.