City Technical Services (UK) Limited

• Davy Alba

  Apr 2026

  5

  Good fast service 24/7.

• David Williamson

  Apr 2026

  1

  3 appointments, 3 instances of engineer being "unable to access" the property. 3 instances of me waiting in for the whole day. Absolute shambles

• Pamela Wallace

  Mar 2026

  1

  Inept company. Misdiagnosed an obvious fault. Twice! Unable to source available replacement boiler parts. Heating engineer made sexist comment. Heating engineer told me they ‘kick’ insurance jobs/referrals and bank £150. Office staff unhelpful. Five weeks without heating in Feb/March. Boiler insurance with Domestic & General complete waste of time. Would not recommend. BAXI engineers far superior, skilled and professional.

• Joshua Scriven

  Feb 2026

  1

  Shambolic. Poor communication, no estimation of engineer arrival time (which can be anytime 8.00-18.00) and it seems to take days to order parts which other companies can source in 24hrs. When the engineer did arrive, he actually caused more damage whilst trying to install new parts, making the problem worse. Scottish Power should be ashamed to work with them.

• Michelle Murray

  Feb 2026

  1

  Disgusted today. Been in waiting all day up at 9. And by 5pm still no gas engineer to do my council boiler check. I call office. Engineer was at property and no access. I’m sorry but he was not here. I was watching for him all day and have no engineer on my ring door camera today. And I do have a working doorbell linked to Alexa who announces someone is at the door. No wonder rating is 2.7. Raging.

• Kevin Stewart

  Jan 2026

  1

  I'm not sure where to even start. Poor communication, slow supply chain (I could personally source the parts significantly faster than them) & unhelpful engineers who sometimes turn up. Unfortunately been forced to use them due to Scottish Power boiler care. Avoid if possible.

• William logan

  Jan 2026

  1

  Cowboy firm they came out to do a service 6 /1 /26 they switched off my boiler told me carbon monoxide leaking into the floo they came back out on the 8/1/26 repaired the part said everything is working fine that me bye Mr logan I put my boiler back on great heat at last , 5 minutes later the engineer came back ask if he could look in the boiler as he thinks he left one of his tools in it ,he look in the boiler found the tool and said sorry you can't use the boiler there is a gas leak a small pipe is broken I was so Angry as ive had no heat for 2 days I asked will it be done tomorrow he replied they'll have to order the part in we'll give you heaters I phoned city technical they said the part should be in on mon it'll be fixed Tues 13/1/26 I stayed in by 1100 I phoned them again the part isn't in yet Mr logan it will be tomorrow before we can fix it so we'll see today that my wife and i are 65 i have alot of health issues including vascular disease and low grade cancer absolutely disgusted with this firm our housing association ROSEHILL are just as bad that now 9 days without hot water and 2 stupid electric heaters for a 5 apartment i don't recommend this company unless you want to live in a igloo for a week

• Lewis Riddell

  Jan 2026

  1

  Poor customer service disgraceful attitude and workers are incapable at performing their required job and fixing THEIR mistakes. AVOID!!!

• Nikki Riddell

  Jan 2026

  1

  Cannot begin to describe how disgraceful, disrespectful and unprofessional this company are. An “engineer” came out emptied an expansion tank but missed a leaking pcv valve and a dangerous defect. In addition he touched my radiator and caused it to leak. The company are refusing to sort the leaking radiator as apparently it’s “ my word against theirs”. In addition, Emma the manager was extremely uncourteous and failed to try to resolve the situation. When challenged about her mannerism being unsatisfactory she said “ I know, but we are going round in circles here”. My opinion is that surely any manager and indeed company should work with the customer to resolve issues and help alleviate and diffuse situations not admit to being rude and challenge customers further. It’s too late for me now but my advice would be for all going forward to avoid this distasteful company. Wish I could give zero stars.

• A

  Dec 2025

  5

  I would like to leave a very positive review for Lee Rotchford, an engineer from City Technical Services Ltd. He was extremely friendly, professional, and approachable. He quickly identified the issue, replaced a part in the boiler, and everything started working perfectly again. He also managed to fix the radiator in the bedroom and make it properly hot — something other engineers had not been able to do before. I am very happy with the service and would highly recommend him. Thank you!

Reviews pulled from Google Maps. We display them as posted by Google users.