North East Insulation Services Ltd

• Margaret Shearer

  Feb 2026

  3

  Didn’t complete work said they would return but never have so disappointing

• Steven Hope

  Feb 2026

  5

  We've just had some work done. Two guys came out and were absolutely spot on Great workmanship, tidy and polite. Top marks

• Keaton Peart

  Feb 2026

  1

  Little tramp pulled into our estate because he hit something prior, so was checking the van. Once checked, chucked a can out the window and drove over it. See photo

• Julie Pickard

  Jan 2026

  5

  Fabulous service. I called Richard on Monday for a quote to top up my loft insulation. It was fitted on Thursday. The house was left spotless. Thanks so much Richard and team 😀

• John Butters

  Nov 2025

  1

  Fantastic customer service until it's been fitted! Don't reply to emails! Fitted hive hub between pipes under boiler( clearly states in instruction to not install within a meter of boiler or near metal pipes) so hive doesn't work due to no signal! So I have to go into garage to turn on or off. Not ideal for someone disabled. They don't brother replying to emails so have no intention of fixing the problem!

• Vic Aymard

  Sept 2025

  1

  Unfortunately they damaged a radiator and left it leaking for months since May. Some contact to sort it out but now they have gone quiet and left me with a radiator in my sitting room that won't work for the winter. Other work was good but seriously not worth the risk of damage to my property.

• Tessa Milner

  Jul 2025

  1

  Appalling I am writing this review to highlight some issues I faced when contacting this company. I was at first excited for the first appointment where a technician inspects the property to see what you could be eligible for. It can take up to 1.5 hours and I was given a 4 hour time slot. I booked the day off, and he didn’t show up. So I called again to book in a couple weeks later when I was free, booked it in and again- took time off and he didn’t show. No correspondence throughout all of this. I have just got off the phone with a member of the team where I was informed these appointments were cancelled due to my council not offering the FLEX scheme. Now I completely understand this is out of NEIS’ control however I would’ve appreciated at minimum a text informing me this was cancelled. I asked to put in a complaint so further training can be given on informing clients of cancellations but i was told ‘no, what would you gain anyway’. Appalling.

• janet shaw

  Apr 2025

  5

• Marjorie JOYNES

  Mar 2025

  5

  Brilliant company , friendly,efficient in all work carried out new boiler, insulation and window vents fitted, left all clean and tidy,special shout out to Alistair who kept us informed at all stages of the job, such an asset to the company.

• David Egan

  Feb 2025

  1

  Insulated my elderly parents loft and they missed big gaps and it was a shoddy job. They also damaged their boiler and denied it at a cost of £300 which my parents had to pay. I definitely wouldn't recommend them.

Reviews pulled from Google Maps. We display them as posted by Google users.