Service Excellence Providers (Sep) Ltd

• Neil McKenna

  Apr 2026

  5

  Highly recommended. Quick, efficient, honest, competitively priced. A1

• david pearson

  Apr 2026

  5

  Steve P and Henry E came out to fix a problem with my mother's central heating system. They were polite, professional and friendly from start to finish. Would reccomend the firm highly.

• Andy Yeboah

  Apr 2026

  5

  I got recommended SEP ltd by my neighbor to do a boiler and radiator changes. They saved me over £2500 if I had gone ahead with quotes from other companies. They are a bunch of super friendly people, very kind and accommodating. I can not thank them enough 👍🏾

  Owner's reply

  Hiya Andrew, really appreciate you taking the time to leave us such a positive review. It was a pleasure helping Gina and yourself, glad you found us and we hope to help you for many years to come. Cheers Michael

• Martyn Solari

  Mar 2026

  5

  Used again as the service was excellent the first time. Same excellent service provided again. Our issue was attended to promptly, diagnosed and fixed without any hassle. Thank you!

  Owner's reply

  Thanks for taking the time to leave us a review Martyn. Really glad you're happy with what we've helped you with. Cheers Michael

• Michael Vaughan

  Jan 2026

  5

  Excellent service. Used these several times over the years. Prompt reliable and efficient

• Ian Keitch

  Dec 2025

  5

  An absolutely professional job undertaken efficiently and with courtesy. The engineers were clearly very experienced and kept me appraised on progress. They were exceptionally tidy in their working practices and cleaned up impeccably as they went along and at the end of each day. At the end of the job a comprehensive understandable explanation of the installation was provided along with instructions on usage. A trouble free experience from the initial survey through to completion. Good value for money. I would definitely use the company again and unreservedly recommend to others.

  Owner's reply

  Hiya Ian, appreciate you taking the time to leave your feedback. Hope you're enjoying your new air conditioning system, any help going forward you know where we are. Cheers Michael

• Krystyna Hurt

  Dec 2025

  3

  In 2024 I contacted SEP to get the boiler in the house I was in the process of buying serviced. It took a while for them to understand that I was not in the house yet and I was told it was an 'unusual request'. I found this hard to believe it was the first time they had a customer servicing a boiler for the house they were about to purchase, but I needed it done quickly and they got it done. I hired them again in Nov 2025 to service the boiler and told the engineers that it was losing pressure very quickly but there were no leaks in the radiators or pipes. They serviced the boiler, checked for leaks and explained what they had done very well and clearly, but unfortunately after the service I then had to top up the pressure every day. I contacted SEP again to have someone come look at it again, and they quickly called and sorted it out for me. The customer service on the phone was great and they were very kind. The engineer who came, Richard, recommended I replace the boiler and said he would send me some quotes, then before he left, suggested I discuss it further with 'Dad...or Santa'. I'm the sole homeowner, and I can't imagine the engineer saying this to his other customers, particularly a male homeowner. They then charged me another £72 for that, but they did replace the external filling loop to make it easier for me to top the pressure up. Somehow at age 30, without any help from a parent or a fictional figure, I got a cheaper quote for a better boiler from a different company who didn't make any such remarks, so I will be using them instead.

  Owner's reply

  Hiya Krystyna, appreciate you taking the time to leave us your feedback. Requesting a service for a house you don't own is an extremely unusual request - the process is usually dealt with by the current owner. Apologise Ricks attempt at humour didn't sit well at that moment for yourself - plus I'm very happy to hear that you got a new boiler and all is sorted. Cheers Michael

• Teagan Jefferson

  Dec 2025

  5

  Just used SEP to put a new gas connection in a service our boiler as well as fixing a fault on the boiler. Absolutely great service , wouldn’t hesitate to recommend

  Owner's reply

  Hiya Teagan, thank you for taking the time to leave us a review - it was a pleasure helping you guys out. Cheers Michael

• Shaun Jones

  Dec 2025

  5

  Just had my baxi back boiler serviced, brilliant service from booking to completion. Engineer was on time, tidy and professional throughout. Would Happily recommend your company and will be using you again.

  Owner's reply

  Hiya Shaun - thank you for taking the time to leave us feedback. I've passed your kind comments onto Rick. Cheers Michael

• Rick

  Nov 2025

  5

  Had a complicated heating/hot water issue that other plumbers couldn't sort. SEP could fantastic service.

  Owner's reply

  Hiya Rick - thanks for taking the time to leave a review and really glad to hear that we got to the bottom of your problem. Cheers Michael

Reviews pulled from Google Maps. We display them as posted by Google users.