ePlan Energy Ltd

• Fred Dudley

  Jun 2026

  5

  I am very very happy. Of the work the men did.and they wes very polite and professial in there work

• Sofia Line

  May 2026

  5

  Great service! Ryan & his team were very efficient, worked hard and did a great job getting it all done on such a warm day too! Charlotte who I spoke to on the phone was so lovely & helpful and went above & beyond to make things work. All a credit to your company!

• Jackie Richards (Jackie)

  May 2026

  5

  Very nice polite good working men fantastic job well done

• Gilly Hancock

  May 2026

  5

  E-PLAN ENERGY - where do I start with this Company - and the new boiler and central heating system they've installed over the last two days? From the beginning - and a phone call from CHARLOTTE explaining that our system was to be replaced; friendly, attentive and professional she explained the process and booked dates there and then for the Asbestos check, the Technical Survey and the installation - all of which would take place over the next 10 days. The Asbestos check happened two days before schedule - thoroughly carried out by a professional and friendly young man who unfortunately I didn't get the name of; a few days later Simon arrived to do the Tech Survey - again friendly, professional and so patient answering our questions about re-siting some of the new radiators. Then on Monday 18 May another call from Charlotte asking if we would like the work done sooner, as she'd received a cancellation - of course we said yes - and yesterday 19 May our new system was installed. Simon had said he'd send a great Team - and he certainly did; at 0700 there was a van outside our house; by 0715 there were 2 vans outside - and bang on 0730 there were 3 Engineers on the doorstep - RYAN, FINN AND CAM; and for the next eight hours those 3 worked non-stop. Their teamwork was seamless - each had their own area of responsibility and they just got straight on with the job. Protecting our floors and surfaces first - and then the rest of the work was carried out with great care, due diligence, professional competence and good humour. They were so very respectful of our property, even ensured the safety of our grumpy and feisty indoor cat; nothing was too much trouble, and any issues that arose were dealt with by careful and knowledgeable problem solving; it has to be said that getting the new boiler and the pipe work into the small and cramped boiler cupboard was a challenge in itself - but it is the neatest job and so well done - we appreciate how tricky this part of the process was! With the work done, they took time and care to ensure every bit of dust and debris was cleared away and the whole bungalow was hoovered and clean; all rubbish was neatly packed on the front of the house for a later collection. Their work was superb and they are a great asset to the Company for sure. Just as they were leaving, as CHARLOTTE had explained, the Quality Inspector arrived to sign off the work - 2 of them in fact; the sign-off was done and they confirmed that a builder would call on 20 May to cover the outside gas pipe, an Electrician would call to install the new thermostat, and the rubbish would be collected. Sure enough, these operatives arrived today - again all 3 were friendly, keen to get the work done, and displayed professional knowledge and competence which in turn gave us confidence that the whole job had been done, and done well. It isn't always a case of 'get the job done' that leaves a lasting impression with customers - it is more a case of 'HOW the job is done'. Without exception, from start to finish, every single member of staff that we have spoken to and/or dealt with has been professional, knowledgeable, competent, dedicated to good practice, friendly and kind - and at every stage they have considered us and our home environment. We are delighted with the work that's been done, the manner in which it has been carried out, and with the individual and collective skills and talents that have provided us with the new system. We are confident in HIGHLY RECOMMENDING this Company, and thank them sincerely for what they've done. E-PLAN ENERGY - Five Stars from us ... Gilly & Andy Hancock

  Owner's reply

  Thank you so much, Gilly & Andy, for taking the time to leave such an incredibly detailed and thoughtful review. Reading your feedback means a huge amount to everyone here at E-Plan. From your very first conversation with Charlotte through to the final sign-off and finishing works, we’re delighted to hear that every member of the team delivered the level of professionalism, care, and customer service that we strive for every day. It’s fantastic to hear how positively you found the entire process, and we’ll be incredibly proud to share your comments with Charlotte, Simon, Ryan, Finn, Cam, and the rest of the operatives involved. Your recognition of not only the quality of the installation, but also the teamwork, communication, respect for your home, and attention to detail, truly means a great deal to us. We especially appreciate your comments about how the work was carried out, because we firmly believe that customer experience is just as important as the end result itself. Knowing that the team made you feel informed, comfortable, and confident throughout the process is exactly what we aim to achieve. Thank you once again for your kindness, your recommendation, and for placing your trust in E-Plan Energy. It was an absolute pleasure working in your home, and we hope you enjoy your new heating system for many years to come.

• Kerry Holloway

  May 2026

  5

  Workmen Gerald and Mark have done a very good job on time each morning very tidy cleaned up after them we are very pleased with the work they have done we have just got to wait 1 day for the electrician and builder to follow

  Owner's reply

  Thank you for your kind review. We’re really pleased to hear that Gerald and Mark delivered a high standard of workmanship, arriving on time each day and keeping everything clean and tidy throughout the job. It’s great to know you’re happy with the progress so far. We appreciate your patience while the final stages are completed with the electrician and builder, and we look forward to bringing everything to completion for you. Thank you again for choosing E-Plan.

• Claire Tranter-Wall

  May 2026

  5

  Jodey and his team turned up on schedule time. Very professional and polite and extremely hardworking especially as ours was a difficult insulation due to the property layout and they never stopped. They respected our property and cleaned all the mess inside and outside and even vaccumed. Would definitely recommend Jodey and his team to anyone and if needed would have them back in heartbeat. Many thanks to Jodey, Dan and Jack (I think I got there names right)

  Owner's reply

  Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Jodey, Dan and Jack provided such a professional and hardworking service throughout what was clearly a challenging installation. The team always strive to treat every property with care and respect, so it’s fantastic to know their efforts, attention to cleanliness, and dedication did not go unnoticed. Your recommendation means a great deal to us, and we’ll be sure to pass your kind comments on to the team. Thank you again for choosing E-Plan - we’d be more than happy to help you again in the future.

• Gary Sefton

  May 2026

  5

  The guys from e-plan central heating department work very professionally and are extremely polite hard working and attention to detail is second to none, even to the point were after they finished the job they cleaned up and hoovered all the rooms and took the rubbish away with them, I cannot recommend the guys from e-plan enough. The company itself is very good and keep you informed of everything that they are intending to do. Thank you e-plan for a great professional service.

  Owner's reply

  Thank you so much for your fantastic review and kind words about our central heating team. We’re delighted to hear that the professionalism, attention to detail, and care shown by our engineers made such a positive impression. At E-Plan, we take great pride not only in the quality of our work, but also in ensuring every customer receives clear communication and a respectful, tidy service from start to finish. Your recommendation means a great deal to us, and we’ll be sure to pass your feedback on to the team. Thank you again for choosing E-Plan, it was a pleasure working with you.

• Deborah Davies

  Apr 2026

  5

• Anne Price

  Apr 2026

  4

  Nice job! Had new rads throughout, and a new boiler, which was relocated downstairs. Great team, had it sorted in a day. My only stress was the mess, but at the end of the day it was a big job. Follow up the next day, where any problems/queries were met with a real ‘can-do’ attitude! They actually listen. Final electrical work and finish off booked the next day. Many thanks.

  Owner's reply

  Thank you for taking the time to leave your review. We’re really pleased to hear you’re happy with your new radiators and relocated boiler, and that the team were able to complete the main installation efficiently within a day. It’s also great to know the follow-up support and “can-do” approach made a positive difference in addressing any queries. We appreciate your honest feedback regarding the mess during the works - larger installations can be disruptive, but we always aim to improve on keeping this to a minimum and ensuring everything is left as clean as possible. Thank you again for choosing E-Plan

• Robyn Hill

  Apr 2026

  5

  Had a new central heating system today, all the guys that came to do the work were absolutely fantastic thankyou!

  Owner's reply

  Thank you for your kind review. We’re really pleased to hear that you’re happy with your new central heating system and that the team carried out the work to a high standard. It’s great to know they made such a positive impression. We really appreciate your feedback and thank you for choosing E-Plan.

Reviews pulled from Google Maps. We display them as posted by Google users.