Invictus Solar Ltd

• Anatolii IATISIN

  Oct 2025

  1

  Be very careful with these scammers.does not deliver on time, and when they get to deliver for an order of 70 kg in three pieces they send a 20 t truck that can't go on every road. When I contact customer service, they talk to you rudely and tell you that you have to pay another 400 pounds because they are hoofed and don't send the right cars.. be very careful with these exclusions don't waste your time and money. they don't want to return the money, they don't even reply to emails

• Jack Brown

  Sept 2025

  1

  Sold faulty goods not accepting liability and very disinterested with helping, avoid

• Jacob Syrocki

  May 2025

  1

  I required 2x Aiko 460w solar panels for an ongoing project and I decided to purchase them off solar trade sales. I contacted the sales team and spoke to Mr Will Copeland as I needed to confirm the specifications of the panel prior to purchasing. Mr Copeland confirmed the panels matched my requirements, which also matched the panel displayed on their website. Therefore, I proceeded and purchased the panels. When the panels arrived on site, I discovered that Solar Trade Sales had delivered the wrong panels. I then had to reject the delivery and return the goods (Photos attached). I have since contacted Solar trade sales and Mr Copeland to get a refund on the delivery charge to which both the customer service and Mr Copeland have disappeared. I would suggest contractors and consumers avoid purchasing products from Solar Trade Sales if they wish to deal with a reputable and honest wholesaler. Edit: In response to Solar Trade Sales response, it is important to note, Solar Trade sales have only refunded the cost of the panel and not the delivery charge, I am now out of pocket for their mistake. Considering I am a director a solar installation company with 3 installation teams, you would have thought Solar Trade Sales would have been keen to create a working relationship for continued business. It’s quite disappointing that in the last 3 months since I left this review, nobody from the company including Mr Copeland and “customer services” has contacted me to discuss the issue.

  Owner's reply

  Thank you for the feedback. I am very sorry that you were sent the wrong model of solar panel and completely understand your frustration. You were right to reject them as this speeds up the returns process. I can see that this was credited back to you by our customer services team the very same day also. Our staff member who dealt with your original order was simply not in that day, and his workload and customers were overseen by another representative of the sales team, but he is very much still part of Solar Trade Sales.

• S MP

  Mar 2025

  5

  excellent prices and very helpful people! happy customer.

  Owner's reply

  Thank you very much for your really fantastic 5 star review.

• Farhan Zulifkar

  Jun 2024

  1

  These people have a real bad attitude and are very unhelpful. Lazy and lathargic. I was going to make a big purchase from them but the sales service was diabolical not wanting to really help. Typical tactics to avoid giving a quote and deflecting responsibility. I read the poor reviews and now understand them.

• The Solar Shed

  May 2024

  5

  These guys have supplied for our operations for around 4-5 years now. My ops manager is in daily, if not hourly contact with Joe who never fails to deliver. With a dedicated driver on site before 10am on virtually every job, Solar Trade are every much a team member as our technician, roofer, surveyor, admin and back end team.

  Owner's reply

  Thank you very much for your really fantastic review, we appreciate it greatly and absolutely love watching your YouTube channel!

• Pete Curran

  Dec 2023

  4

  Part arrived very quickly, but was damaged in transit. Customer services were able to dispatch a replacement within a few days.

  Owner's reply

  Thank you for taking the time to leave feedback. We are very sorry that the item was damaged, but happy that we efficiently sent a replacement to you.

• Michael Brough

  Nov 2023

  1

  Not happy "customer service" not interested in servicing the needs of the customer. items not delivered due to bad packaging and unclear delivery note. blame put on me though I informed the driver immediately. virtually slammed the phone down on me and cancelled order rather than seeking what I needed to complete the job and move forward. initially tried to get me to stump cost of replacement until she found out it was only £3 then gave a credit for the £3 after she "consulted with her MD" Lied that she asked MD because she later claimed there was no way to contact MD when I was seeking a route to a complaints procedure that did not go straight back to (her) "customer service" on a positive note they deserve the 1 star for the great website, fast delivery and keen prices. unfortunately that is not enough when partnering with another company to try and deliver the best experience for my customers. solar installations are testing enough without having difficult to deal with suppliers. on another note I have been waiting weeks for the installation instructions for their 8.33 panels so I can prove to MCS I have complied with manufacturers instructions despite emailing their suppliers to chase it up lets see how that goes!

  Owner's reply

  Thank you for your feedback. I have spoken to our team who dealt with this and although we understand you are not happy, I can see the notes on your order show that the missing items were not reported to us untill 10 days after delivered. As per our terms and conditions and your delivery note, we ask that missing or faulty items should be reported no later than 72 hours after delivery so that a claim can be made to the 3rd party courier. This is essential to be able to even make a claim. We photograph all items that are sent out of our warehouse on the pallets, so that we can ensure that nothing is missing from our end and avoid any issues, especially with high-end items. Whilst on the phone to our customer services you asked us to cancel another order out of anger, but later wanted to re-instate it by telling us that you didn't mean it. After speaking to the sales manager we refunded you for the missing items which we felt was the best thing to do in this instance, but re-instating an order was not an option as we do not keep customers payment details on our system. This has to be reordered online. No-one in our customer service team lies, and the complaints procedure can be found easily on our website. Our MD does not deal with this - the sales manager however does, and I believe he has emailed you. The installation instructions for your 8.33 panels were sent to you this morning - this was not easy to get hold of as we have made you aware, as 8.33 advise to fit the panels portait and not landscape as you have planned. Installation instructions for landscape are not readily available and we have liaised with the manufacturers to try and get this for you for your MCS certification. We do appreciate the positive comments of our great website, fast delivery and keen prices, thank you.

• Matt Clegg

  Sept 2023

  5

  Great advice easy to deal with

  Owner's reply

  Fantastic to hear, thank you very much for your review.

• John Wright

  Jul 2023

  1

  Customer Service, Massive attitude problem

  Owner's reply

  Thank you for taking the time to leave feedback. I am very sorry that you are dissatisfied that we are unable to refund you on this occasion.

Reviews pulled from Google Maps. We display them as posted by Google users.