Utilita Field Services Limited

• Edvinas Frolovas

  May 2026

  1

  Wanted to leave properly review on utilita, but not nessesary, 1 star rules here. And yea costurmer service total garbage. People absolutly without knowlodge of what they are doing, absolutly avoid

• Kathleen Wright

  May 2026

  1

  1 star is too much for these cowboys! No one is Intrested in doing there job correctly there’s no communication constant phone calls they get you In to debt! Very harassing company but do nothing to help

• Marcel Boti

  May 2026

  5

• Surinder Nahal

  May 2026

  1

  Horrible company to deal with when you complain about a problem they created. Unbelievably, rather than do a simplest thing to do to fix the problem, they make it so, so, difficult. Would like to give 0 star to customer support.

• Olubunmi Idumu

  Apr 2026

  5

  I have had an insightful experience with Utilita as I have saved tremendously on my energy. Thanks to Grace (from the Luton hub) who advised me on how to reduce my daily usage, with no hassle, neither did I need to shrink on anything. I can proudly say, with her advice, that's me saving £114.9 every month on energy. It's worthwhile, getting some understanding on how to save. One tip I learned was: - Remove the plugs of everything you aren't using. Only plug in when needed & unplug immediately after use. This includes: Kettle, PlayStation, TV, fryers, cookers, microwave and even your charges & extensions. Give this a try & the changes on your daily usage. I hope this helps. Stay blessed.

• pop light

  Apr 2026

  1

  Stop well away from this company I had a fality meter paid over 700 in a month and they are trying to give me 22.00 all people who you can't understand and the can hardly speak English

• Clare Cooper

  Apr 2026

  1

  They don’t even deserve 1 star. We moved into our rental last April and pay the bill on receipt every month. I went to pay my February bill and all of a sudden had 2 bills for every month since October. No prior comms from them and when I queried it was told they re-estimated the readings. I gave them a reading and was told it would need a rebill. Pictures all sent and they were happy accepting them. I have since moved out to our new property and chased for the rebill. I wax told the photos all of a sudden are blurred and cannot be read. I looked at them on both my computer, laptop and phone… none are. I also sent a copy of the property report when we handed over the keys to the agency and again they queried that. This was taken a day after I provided them with my checkout figure and they matched. They are trying to charge me for 8154 when the reading is 7498 🤯 when speaking on the phone to ‘complaints’ all I heard was them laughing joking and taking the nick out of customers. Avoid at all costs!

• Kalsoom

  Mar 2026

  1

  Very bad ,company ,poor communication, very high rates and very rude costumer service, i would never recommend this company to anyone, please try another energy company for the sake of your peace of mind,

• Emma Holah

  Mar 2026

  1

  I have moved into a property that is supplied by utility energy. The last tenant has run up a debt on the metres and I am trying to go with octopus and they keep refusing my application. The name that is on the account for utility is completely different to mine and they keep refusing. utility is the worst energy company I’ve ever experienced I do not want to stay with them as the debt is not mine. I am disabled customer And they are refusing to help me I don’t know the last tenant all I know is her name was a Mrs E Holah And I’ve had no gas for the last three days and they are refusing to help a new tenant. I will be suing them for every penny I can get. I suffer with arthritis of the spine depression anxiety, asthma and they still can’t help because of the debt that someone else has left And I am trying to go with octopus the name are completely different worst company ever Many thanks

• J P

  Mar 2026

  1

  I have had an extremely frustrating experience with Utilita Energy. The installation appointment for my smart prepayment meters has been rearranged around six times. Each time I was given a new date, only for it to change again. And I have to book another holiday to accomadate their changed date. What makes this even worse is that they were fully aware that we are vulnerable customers, yet there seemed to be absolutely no priority or care given to the situation. The repeated cancellations and uncertainty have caused significant stress. Trying to get answers has been a nightmare. I have spent hours on the phone chasing updates, only to be transferred between multiple departments. On several occasions I was passed between four or five different agents, none of whom seemed able to actually resolve the issue or know what they are doing. Communication is extremely poor, and no one appears to take responsibility. Instead of getting clear information, you are left constantly chasing them just to find out if they are actually going to turn up. Overall this has been a very stressful and exhausting experience. I would strongly recommend that anyone considering switching think carefully before choosing this company.

Reviews pulled from Google Maps. We display them as posted by Google users.