Baileys Heating Company Ltd

• Boaty Joe

  Dec 2025

  5

  After months of other engineers trying to sort our old air source heat pump, Mat diagnosed the fault in less than an hour In the weeks running to Christmas baileys managed to not only locate a slim line cylinder that was needed but also assemble a team of 4 engineers who managed to replace our heat pump, cylinder, several radiators and get us up and running in just a day. 3 days before christmas! The guys were great with everything including our needy and very inquisitive dog. All the work was carried out to a very high standard and the guys were extremely professional and friendly. Cant really fault them, even tried their best to avoid bringing in the muddy bog that is our patio area currently. Mat and the team were fantastic and we are extremely grateful for their help. Would highly recommend the company on this basis.

• Sandra Martin

  Dec 2025

  5

  Eric was truly a gent even made sure I had all my radiators bleed and made sure I was happy very kind of him and I'm sorry the lady taking all my calls for the last week is truly amazing making sure my job was done being helpful with the timing of the job as I work in a school you are very lucky to have these 2 people working for you thank you again

• Ash Tilston

  Nov 2025

  5

  I’ve used Bailey’s Heating Company on a number of occasions now to assist with some of my projects. The office team are always polite and organised & all engineers I have encountered have been knowledgable, prompt and meticulous. I would highly recommend.

• Glen

  Nov 2025

  3

  Promised us a slot between 8 and 12, we phoned at quarter to 12 as nobody had arrived. Receptionist was rude, told me she spoke to me when booking and definitely said 8 til 4. Me and my partner both heard her say 8 til 12. She then kept talking over me 'I definitely would've said 8 til 4, you must not have heard me'. Also offered no ETA other than repeating the engineer would be there 8 til 4. Just another way of telling me she has no idea where her engineers are or that she doesn't care. Either way really rude and unhelpful receptionist. Tyler and Oscar who arrived to fix the hot water have bumped this review from a 1 to a to 3 by providing 5 star service. Both polite, fixed the fault on the spot which was the 3 way valve. Worked very clean, left no mess at all. Could not ask for more from them. Brilliant. Overall a 3/5 if BHC sort out their rude receptionist (I have seen more reviews on here regarding this issue) then they will be a 5 star company in my eyes.

  Owner's reply

  Dear Glen, Thank you for providing us with comprehensive feedback regarding your recent service experience with BHC. We appreciate you taking the time to detail the scheduling concern, ETA/engineer location and the exceptional work of our engineering team. We understand and regret that there was a perceived discrepancy regarding the booking detail. It is important to us that we provide the clearest possible information to our clients. To clarify the scheduling: we acknowledge your belief that the appointment window was 8:00 am–12:00 pm. However, after reviewing the recorded booking conversation from Sunday, we can confirm that the stated attendance window for the engineer was 8:00 am–4:00 pm. We sincerely understand that mishearing this information could cause frustration when the engineer had not arrived by midday. To ensure complete clarity, should you wish to verify this detail, we would be happy to provide you with the recording of that specific call. While we fully track the location and progress of our engineers throughout the day, providing a precise ETA is often challenging due to the complexity and time required for each job can vary significantly. Some repairs may take 30 minutes, while others can take several hours, making it impossible to guarantee a specific arrival time without disrupting the entire day's schedule. Rest assured, this approach is a reflection of our commitment to ensuring our engineers, like Tyler and Oscar, have the necessary time to fully and correctly resolve each fault, rather than rushing a repair to meet a narrow deadline. It is certainly not an indication that we are unaware of our engineers' status or that we do not care about your time. Despite the initial confusion, we are genuinely delighted to receive your high praise for our engineers, Tyler and Oscar. They exemplify the technical skill, professionalism, and commitment to service excellence that BHC upholds. Your recognition of their politeness, attention to cleanliness, and efficiency in diagnosing and successfully fixing the three-way valve immediately is greatly valued. Please be assured that Tyler and Oscar will be formally commended for their excellent service, which significantly contributed to improving your overall rating. Should you wish to receive the call recording for verification, please do not hesitate to contact us directly via email at [email protected]. Kind Regards, Lindsay Office Manager

• Lauren Kirby

  Oct 2025

  1

  Sent over and absolute jobs worth who took a call on the landing and woke the baby up.

  Owner's reply

  Morning Lauren, Thank you for your feedback regarding the recent safety check. We have noted your comments about a member of our team receiving a call while on the landing. Our engineers are required to be reachable by phone to manage their urgent scheduling and site-to-site work. However, we recognize that the noise caused a disturbance, particularly by waking your baby. The engineer has been reminded to keep all necessary phone calls strictly limited in duration and to maintain the lowest possible volume while moving through residential buildings to ensure minimal disruption to our tenants. We appreciate you bringing the noise issue to our attention so we can reinforce this policy. Mandatory Safety Checks The primary purpose of the visit was to ensure the alarms within the property are operational. During the check, the engineer noted that the smoke alarm had been removed, we have reported the missing alarm and have instructed a replacement to be fitted as they are in place solely for the protection and safety of you and your family. Kind Regards, Lindsay Office Manager

• lulluedwardss

  Jun 2025

  1

  Very, very rude receptionist she cut the phone while I was still speaking. I do not recommend this company disgusting behaviour. I did not get her name but she should be fired.

  Owner's reply

  We are very sorry to hear about the frustrating experience you described. Please be assured that this is certainly not the level of service we aim to provide, and we take all feedback seriously. We are currently unable to identify a call matching your description. To help us pinpoint the specific interaction and address your concerns effectively, would you be able to provide us with: • The name and/or address associated with your call? This information is crucial for us to search our call logs and identify the relevant conversation. • The exact date and approximate time of the call? Even a general timeframe would be very helpful. With this information, we can cross-reference our records and conduct a proper investigation into the incident. Please send these details to [email protected]. We truly appreciate your help in resolving this. Thank you for your understanding and cooperation. Sincerely, Baileys Heating company Limited.

• Anne Putney

  Jan 2025

  5

  Just had a new boiler and pump installed at our home, Bailey's Heating Company were recommended to us by our son who had previously used them. We were kept updated about installation by the lady in the office. Matt and Oscar arrived promptly at 8am they respected our home using dust sheets, we went out for a few hours leaving them to get on with their work, Matt gave us a ring when they were almost finished and waited to show us how everything worked. I can honestly say you would never know any work had been carried out the place was left spotlessly. I would highly recommend

• Louise Violet

  Sept 2024

  5

  So grateful to finally get my water and heating system working properly after over 4 years of problems following a poor installation from another company! Had several engineers from different companies over the years saying they couldn’t even find a problem and disregarding my observations… Mark from Bailey’s was here only an hour and managed to work out the problem and resolve it. Can’t be happier to have this stress removed and things back on track!

• Robert Gifford

  Jul 2024

  5

  A big "THANK YOU" to James. I forgot all about my heating safety check this morning. JAMES phoned, when he couldn't get in. Waited until we could organise entry, Sorted everything out, replaced the batteries in the sensor, what a star.. well done James.. someone give him a pay rise .. he deserves it. Brilliant customer service.. Baileys Heating have Brilliant staff. Thank you

• adam peach

  Dec 2023

  5

  Baileys are excellent and done lots of work at my property, the girls are great on the phone and get the jobs sorted and the engineers I’ve had are brilliant, Eric came today and sorted the heating out and he’s top notch and a terrific fella aswell and 💯 on the ball with his work . So glad they are here for any probs I have . 10/10 Many thanks Mr Adam Peach Stacey bushes

Reviews pulled from Google Maps. We display them as posted by Google users.