Smart Energy Group Ltd

• Larry James

  Apr 2026

  5

  Highly recommend. Love my solar panels, they look great

• Karen Grace

  Apr 2026

  1

  This company installed solar on my neighbour’s house and partially on mine, causing a trespass. It wasn’t visible from the ground. When it was highlighted, they moved it, but 2 months later I am still chasing for the scaffolding to be removed.

• gary higgins

  Apr 2026

  1

  AVOID THIS COMPANY, They left My job half finished. And with a lot of dodgy work that needs to be rectified Heat pump has been intalled in a really bad place, totaly blocking acess around the house, Heating system was leaking. Took them 6 months to turn up and fix. Electric system hasn't been put back as it was, and now has a short somewhere, they say it's up to me to fix. I' have had to start a complaint process with trust Mark, I now have to get my own contractors in to finish the job and put things right

• Jeanette Ford

  Mar 2026

  5

  Smart Energy Homes Ltd installed my EV charger with a faultless experience from initial contact all the way through to the actual installation. They clearly communicated with me and ensured I was fully updated every step of the way. The engineer on the day was really helpful and left no mess, I am super pleased with my new charger and couldn’t recommend the service of Smart Energy Homes highly enough !

  Owner's reply

  Thank you for such a fantastic review. We're thrilled to hear that you had a faultless experience from start to finish and that our team kept you well informed throughout the process. It's great to know the engineer made a positive impression and left everything clean and tidy, just as we aim to do every time. We're so pleased you're happy with your new EV charger, and we truly appreciate your recommendation. If you ever need anything in the future, we're always here to help!

• Joo Mun

  Mar 2026

  5

• Elisabeth Cosslett

  Mar 2026

  5

  Excellent work by professional installers, I was well supported and informed throughout the whole process. There has also been good follow-up.

  Owner's reply

  Thank you so much for your kind feedback. We're delighted to hear that you had a positive experience with our installers and felt well supported throughout the process. Providing clear communication and ongoing support is very important to us, so it’s great to know this made a difference. We truly appreciate your comments and are always here if you need anything in the future.

• Stephen D

  Feb 2026

  5

  I recently had a octopus cosy heat pump installed by smart energy homes and couldn’t be happier. They carried out a free survey within days of my enquiry and had me booked in for installation within just two weeks. Really fast! The whole process was very smooth and the install is top notch. The price was also very reasonable after the government grant deduction. After being messed around by other local companies just trying to get me a survey, this was top-class service. Highly recommend!

  Owner's reply

  Hi Stephen, Firstly, thank you so much for your amazing review - it genuinely means a lot to the whole team here at Smart Energy Homes. We're absolutely thrilled to hear you're happy with your Octopus Cosy heat pump installation and the service you received. If there was anyone in particular - a surveyor, installer, electrician, or office team member who stood out and you’d like to give a special shout-out to, we’d love to know. It always means the world to our installers and we make sure your feedback gets passed directly on to them. They’re the ones working hard on the ground, so hearing this kind of praise really makes their day. Thanks again for taking the time to share your experience — we truly appreciate it. Best wishes The Smart Team

• James A

  Sept 2025

  1

  I would be extremely cautious about using this company. They came out to assess my home and I was successful in getting the full insulation grant, which included cavity wall insulation and loft insulation. After seeing the BBC articles where out of the total 60,000 homes that got the grant, over 30,000 now have damp and mould issues, I called to enquire about their guarantees. They told me that other companies in the past have made lots of money from these schemes and then gone bust due to incorrect fitting, but they guranteed me they are not one of these and are an upstanding business registered with Trustmark (which means nothing essentially) I then did some further rsearch myself, and found that under no circumstance should a house of my construction (timber framed, very common in the UK) should it have caity wall insulation. It would rot the structural beams and essentially condemn the house. I told the inspector on his site visit when he reviewed the house initially of the construction and he said it is completely fine. I rang the company to double check this, and they reviewed it and went to speak to their experts and they came back and told me it was an error and no they should never install cavity wall insulation. Had I not rang and queried this, it would have been installed two days later. This is extremely incompetent and quite dangerous, masquerading as a high quality business but simply grabbing cash from the government and installing incorrect insulation wherever they can. They then told me as most of the grant is from the cavity wall insulation, they wouldnt even install loft insulation, and never even replied to my query. Their customer service was always excellent, but I would avoid them

• Hilary Ashton

  Sept 2025

  5

  We have just had a complete ECO4 retrofit - wall insulation, complete central heating installation, air source heat pump and solar panels. The whole process was about 8 weeks, the team were superb and the end result is amazing! Our house is warm and our bills should be reduced, with no more hefty oil bills! Shane and Michael did a fantastic job, especially considering we have awkward arched windows - they figured it out and the plasterwork finish is flawless. The builders , electricians, plumbers and other contractors have all been so polite and professional, nothing was too much trouble. We’re looking forward to a cosy winter!

• richard coombes

  Jan 2025

  5

  I was contacted by a sales representative from smart Energy homes about 2 months ago. We've had 6 walls insulated, plastered and some extractor fans also installed. And had our radiators fitted back on, didn't cost a penny. I found the experience to very good, fantastic communication and any issues that arose, we're actioned failry quickly. Customer service from Meg, and recently Joe was really good. I see alot of people posting that these kind of things are scams, from my experience with this company, that statement is just nonsense. Highly recommended!

Reviews pulled from Google Maps. We display them as posted by Google users.