One Zero Energy Limited

• Barry Lazell

  Jul 2025

  5

  Great service. Very helpful and friendly. Thankyou Lexy.

• mcchigby

  Jun 2025

  5

• Ashley Fielding

  May 2025

  1

  Avoid – Breach of Consumer Rights and Unreliable Claims Handling We recently experienced significant issues with a transport company after liquid we consigned through them arrived damaged. Despite providing evidence and promptly reporting the damage, our claim was outright rejected by this insurance company based solely on a “clean” proof of delivery (POD), without proper investigation. This approach disregards Section 9 of the Consumer Rights Act 2015, which states that goods must be of satisfactory quality and fit for purpose — a standard which was clearly not met. Moreover, under English common law and carrier liability, a clean POD does not absolve responsibility where damage is not immediately visible or is discovered upon unpacking, which applies in our case. Their refusal to acknowledge or reappraise the matter unless repeatedly pressed demonstrates poor customer service and a failure to uphold basic consumer protections. If you’re a business relying on the safe and professional transport of goods, I would strongly advise looking elsewhere. Trust and accountability are key in logistics — and unfortunately, both were absent here.

• Anastasia Lonsdale

  Mar 2025

  1

  I've had my insurance policy with One broker for 5-6 years. My premiums have gone from £425 to £878 with zero claims or changes. There is no personalisation or desire to understand or consider their clients needs. There's no effort to understand what insurance cover the client requires and absolutely no due diligence. I have less cover with Aviva via the One Broker than if I went direct for £550 less. I've tried to explain the level of cover I have is excessive and inaccurate causing unmanageable premiums and no one wants to listen. I'm stuck using their 'commission lead' surveyors. To top it off they've sent me an administration invoice for £35 for doing absolutely nothing as my policy auto renews with Aviva and they probably got a proc fee too. If you want a broker that cares and pays attention to their customers wants and needs One Broker is not for you. Tailored quotes and policies are a last priority in my experience.

• Julie Larter

  Aug 2022

  5

  Owner's reply

  Thank you for this great review!

• Russell Herring

  Sept 2021

  1

  Found them on Google. Their advert is totally misleading.🤨

  Owner's reply

  We’re sorry to hear that you’re disappointed with our service. Could you please email [email protected] or call 01603 218241 with more information so we can investigate further?

• Andy Wilson

  Apr 2021

  5

• Joanna Mirow

  Oct 2019

  5

• Emily Bridges

  Feb 2019

  5

  A fantastic independent insurance broker powered by a hard working team of people who always go the extra mile to offer their clients the very best deals

• Michelle Dobson-Jones

  Sept 2018

  5

  A great insurance broker who take time to understand their clients needs.

Reviews pulled from Google Maps. We display them as posted by Google users.