Plymouth Heating Solutions Ltd

• Mike Slaughter

  May 2026

  5

  We were lucky enough to move into an individual new build property just over four years ago, everything is fantastic and we were most pleased with the quality that the small local builder had achieved. However, if there was one thing that they could have done better, that would have been to have fitted a heat pump instead of an LPG tank and gas boiler. Through the last couple of years we have had a few false starts trying to arrange a heat pump upgrade. Every sizable investment needs its due diligence of course, but picking an installer is quite challenging. We found that they fell into two broad camps, the large national groups such as British Gas and Octopus or the more local small artisanal installer. We soon learnt that any of the big boys would quickly give us a quote online but whilst that quote would be very competitive after the BUS grant, their installation was very prescriptive and to a formula to achieve that keen price. To maintain that competitive edge, the simplest and quickest route to installation would be adopted, often with pipes and cables run externally and internally over walls, sometimes from ground level to gutter height. With a nice crisp modern house, the last thing we wanted was this retrofit jumble defacing the building, in our opinion the install needed to look as if it had been there since the house was built. Employing a smaller organisation has its risks, are they any good, will they go bust, if they have a good reputation then they are booked up for the next three years and so on. It was by accident that we found Plymouth Heating Solutions and from the start they were happy to entertain our exacting standards and specific requirements without running a mile. Frankly I’m impressed that they stayed the course as we must have been quite challenging! But I’m glad they did as the outcome was exactly as required and I would truly give them the title of Artisans. I wholeheartedly echo all of the positive points of other reviewers, PHS’ work was always neat and tidy, they were always on time, the handover pack is a very nice addition to the install but most importantly, we have ended up with exactly what we wanted, an installation that looks like it has always been there since the house was built. I would have no hesitation in engaging PHS again nor recommending them to family and friends. Thank you Ross and Simon for your hard work and diligence, you deserve every success.

  Owner's reply

  Thank you Mike, you both was a pleasure to work with and we really appreciate the review! Means a lot to us, so thank you! Glad you’re happy and glad we could help! P.s thanks for the coffees and the bacon sandwich!

• Harry Edwards

  Mar 2026

  5

  From start to finish Ross and Simon were absolutely excellent. They worked around our schedule to a tee and were true professionals throughout the whole process. Keeping us up to date day by day as the install went along. Cannot fault their work and the way they went about it. The house was covered from top to bottom in floor protector and everyday was left spotless. Without doubt the best installation for anything we've ever experienced. Superlatives do not do them justice. Thanks guys.

• kim watts

  Mar 2026

  5

  A very professional company to deal with. Simon and Ross have looked after us from the start. They are both highly skilled and knowledgeable in this field and have worked patiently and diligently to find solutions that worked best for us, from the siting of the pump to thermostatically controlling rooms within the property and beyond. Their communication is excellent and we consider them to be outstanding for reliability and competence, whilst always adhering to industry standards and practices. We give them ⭐️⭐️⭐️⭐️⭐️ and would have no hesitation in recommending them.

  Owner's reply

  Thank you Kim, very grateful for your kind review it’s means a lot to us! We are glad you’re happy with your installation, also glad we could find some solutions for you!! Thanks for being great customers!

• Sarah & Julian Sutton

  Feb 2026

  5

  Simon and Ross upgraded our existing heating system, installing an air source heat pump, hot water cylinder, and some new radiators. Everything about their work inspires confidence. Always friendly and courteous, they took time to listen to our questions and preferences, as well as explaining a lot about what they were doing. Their work is very tidy, and they put a lot of thought into fitting the cylinder into the awkward corner which suited us best. At handover they gave us electronic and hard copies of all paperwork, careful demonstrations of the controls, plus a list of potential teething troubles to look out for. When one of those did crop up they came out immediately to rectify the problem. We're very satisfied – highly recommended.

  Owner's reply

  Thank you Julian and Sarah, very grateful for your review! Glad your happy with the installation and thanks for being great customers!

• Carol Elworthy

  Nov 2025

  5

  We had the old boiler taken out, new boiler fitted, new radiators fitted etc.... Absolutely great team, clean, polite, fast working, top marks for every aspect of respect for our property, work ethics and hard work. Can't recommend this company enough....and I certainly will be if asked in the future... First time of having heating work in our house for over 15 years....toasty 🥰 Thanks for a great job guys👍🏻👍🏻

• Dick White

  Oct 2025

  5

  I cannot speak highly enough of our experience. Simon, Ross & apprentice Ben were excellent from start to finish. The system was installed more quickly than we were expecting and the work done to a very high standard. They left everything neat and tidy both inside and out and gave us a thorough briefing on how to get the best out of our new system. Absolutely recommended without any hesitation. Thank you.

  Owner's reply

  Thank you for your very kind review, you’ve been a pleasure to work with!

• Sara Hooley

  Oct 2025

  5

  Simon and Ross have just completed our new Air source heat pump installation. We highly recommend them. They work hard, and effectively and arrived on time every day, and finished when they said they would…the pipe work even looks lovely! I’m now sitting by a cosy radiator😊. We asked a lot of questions and they were both ready willing and able to answer all of them. They are a delight! And (so far) we are delighted. We are reassured by their promise to be available should anything arise that worries us. Considering all the upheaval we couldn’t be more happy.

• John Fullwood

  Sept 2025

  5

  It is a real pleasure to write a review for Simon and Ross, whose professionalism, dependability and so obviously genuine desire and commitment to do the best for us stands out among the many traders we have dealt with. The first thing that stood out for my wife and I was the promptness, clarity and extreme helpfulness of their communications. We were deliberating over which heat pump to use, where to locate it and where to fit the associated pipe work and hot water tank. One such email came complete with bespoke explanatory sketches/diagrams prepared for us by Simon. He prepared and sent us another while he was supposed to be on leave! Space is at a premium in our house, so the water tank, with its controls and pipework, needed to be fitted into what was our airing cupboard. Ross sourced a slimline cistern tank and one or other of them visited our house several times to recheck the cupboard dimensions, as it was going to be a very tight squeeze. When the 3-day installation period came, we made ourselves scarce during the daytime but returned in the evenings to cook and to sleep. This worked well for us and the degree of disruption was markedly less that we had anticipated. They had told us they'd have to take up the landing carpet to install pipework on day 1, but when we came home we concluded they hadn't had do it. It turned out they had, but we would never have known! Then on day 3 came a snag; the new heat pump had arrived with a fault which resulted in the manufacturer (Ideal) having to send out their engineer to put that right. Simon did say that this was the first time he had encountered a problem with any of the Ideal heat pumps he'd installed, including in his own home. The blessing in disguise was that this engineer did a thorough check of the whole installation and was able to assure my wife and I that, unlike many installations he'd had to check, this installation had been well and properly installed by Simon and Ross and he praised the neatness of their pipework. Through no fault of Simon and Ross, waiting for the manufacturer's engineer meant a delay over a weekend before Simon and Ross could complete their final checks and get the system fully up and running. The care shown and effort made to ensure we still had hot water and no leaks over that period was beyond duty, Simon making himself available to us for consultation at any time through the weekend. They also disconnected and took away our old oil boiler, leaving everything tidy. It was a pleasure having Simon and Ross work for us. They always arrived with grins on their faces and we wholeheartedly recommend Plymouth Heating Solutions to anyone wanting a heat pump installed.

• Spike Graves

  Aug 2025

  5

  Had a new Ideal combi boiler fitted on friday. Ross and Simon were brilliant. Arrived on time. We agreed to leave them to get on with the installation. On our return the house was protected with floor covering and there was no mess anywhere. They removed our old system boiler, completely, all made good. Ross talked us through every part of the work done and how to work our new boiler and thermostat. It was a pleasure to have them, professional, polite, tidy and everything's working perfectly 👌

• Shirley Haskins

  Jul 2025

  5

  I have just had a heat pump fitted by Simon and Ross of Plymouth Heating Solutions. I cannot praise them enough and highly recommend them. They installed my heat pump within 3.5 days arriving at 8 and did not stop. This property was not easy being a cottage, but they tackled it very sympathetically and I am very proud of what they achieved.

  Owner's reply

  It’s our pleasure and thank you for keeping us topped up with the coffees!!

Reviews pulled from Google Maps. We display them as posted by Google users.