Ecosphere Energy Ltd

• Tasha Vincent

  May 2026

  5

• Tom MacConnell

  Jan 2026

  5

  EcoSphere installed a system in our 1950s house in October 2025. The house had been extended twice and had 2 new positions for central heating boilers. The complexity did not fit with a national installer's business model , however their surveyor pointed us in Ben's direction. Ben was very thorough and patient in his responses to many questions about the design and installation. Over the course of a week, 12 radiators, a lot of big calibre piping, a new hot water tank, and a 12kw Arotherm Air source pump were installed. As with any significant installation there was upheaval. This was mitigated by consideration. There were snags which were listened to and resolved quickly. Unlike a gas fired system, it has taken a bit of googling and trial and error to get used to the system controls, getting the balance of heat and hot water working to meet the home's needs The result: a house that is now comfortably warm throughout the day, has lost the cold rooms at the end of long pipe runs and has enough hot water for everybody.We have subsequently installed a solar battery system. The solar installer ( who also installs heat pumps) commented on how efficiently the heat pump system was drawing power and over the last month our energy bill has been halved when compared to the equivalent period of 2024-25 ! Thank you Ben and his colleagues at EcoSphere

  Owner's reply

  Tom, it's great to hear your house is now comfortably warm and that your energy bill has been halved! We're so glad Ben and the team at EcoSphere could make a difference for you.

• Victoria Hughes

  Sept 2025

  5

  When I moved to a new house, with an original and unsafe gas boiler and old immersion cylinder, I contacted Ben who visited on moving day to do an initial heat loss survey and advise about an air source heat pump. Ben and Jake began the work as planned within a few weeks and did a fantastic job installing the pump, new cylinder, radiators throughout and all the pipework. An external MCS assessor has visited and told me the installation is top quality and (even to a non-technology/non-plumber like myself) the installation and pipework are amazing. I was warm and cosy all last winter and Ben is always on hand to explain any aspect of the system and setting the controls if I need advice. Highly recommended!

  Owner's reply

  Thank you for your wonderful review, Victoria! We're thrilled to hear that you had a positive experience with Ben and Jake during the installation of your air source heat pump and heating system. It's great to know that you felt warm and cozy all winter and that our team was able to provide the support you needed. Your recommendation means a lot to us, and we appreciate your trust in our services. If you have any further questions or need assistance in the future, don't hesitate to reach out!

• Tim Johnson

  Sept 2025

  5

  Our experience from first contact, through to the installation process and after-care advice was first class. Ben is approachable and knowledgeable. For those of you who are novices to the world of Air Source Heat Pumps, his experience, gained through many installations, is invaluable in helping you to realise how the systems work and how they can help you in your energy planning for the future. I highly recommend Ben and EcoSphere energy.

  Owner's reply

  Thank you for your fantastic review, Tim! We're thrilled to hear that you had a first-class experience and found Ben's expertise helpful. Your recommendation means a lot to us, and we appreciate you choosing EcoSphere Energy for your Air Source Heat Pump needs. If you need any further assistance or have questions in the future, please don't hesitate to reach out.

• Chris Law

  Sept 2025

  5

  The Vaillant "Heat Pump" team referred me to Ben Pitkin (Eco Sphere Energy) as one of their preferred tradesmen. Ben picked up my enquiry and readily made an appointment to come and discuss my project. This prompt attention continued throughout the whole process of installing a completely new plumbing system. Air source heat pump, cylinder, radiators and new pipework into a project house, replacing night storage heaters and an old decrepit copper cylinder with immersion heaters. There were a couple of miss timed messages from Vaillant but after my initial inquiry they were not part of the process because Ben was on the ball with everything. I asked for very "in depth" information about planning, building regulations and the regulatory process but all the details were readily forthcoming and honest with full disclosure from all agencies. There was a considerable upheaval with work to every room however the project was completed within the allocated two weeks and everything returned to normal. The team stayed on site working but with different trades as needed and the work was completed to a high standard throughout. Ben made available all of the information relating to the MCS scheme and documentation for several other bodies (National Grid, for one) all resolved in the background. The final paperwork and signing off being completed without any intervention from me but notifications all arriving within the process. Chris Law

  Owner's reply

  Hi Chris, thank you so much for sharing your experience with Ben and the team! It sounds like they really took care of everything and you were a pleasure to work with. We're glad the whole process went smoothly for you.

• Natalie Pearson

  Aug 2025

  5

  Ben and the team are absolutely fantastic. The are extremely responsive, from my first enquiry to getting a quotation was a remarkable 48 hours.Ben cam to do our survey, highly knowledgeable and friendly guy. Spent ages answering our questions and explaining how the install would go and what to expect from the system. Been up and running for 4 weeks now and have to say it's very impressive and looks great!

  Owner's reply

  Thanks so much for the fantastic review, Natalie! Delighted that Ben and the team looked after you so well from enquiry to installation. It's brilliant to hear your heat pump has been performing excellently over the past four weeks and that you're pleased with how it looks. We really appreciate you taking the time to share your experience - it helps other Devon homeowners understand what to expect from our service! Thanks again from the Reform Energy Services team

• Amy Jarman

  Mar 2025

  5

  Ben and the team were knowledgeable, professional, friendly and reliable. Ben was happy to answer all of our questions and talk us through the process from start to finish. Would highly recommend.

  Owner's reply

  Hi Amy, thank you for your great review! We're thrilled that Ben and our heat pump installation team in Tiverton provided you with such a positive experience. If you need any further assistance or questions, please don't hesitate to get in touch!

• Kingfisher Yachting Stephen West

  Nov 2024

  5

  A swift, professional and successful install of our ASHP – one of the very best experiences in our journey of renovation and house improvement. It started with a swift pick-up of my web enquiry, a clear and comprehensive survey and quote, handling the support grants and permissions through to a pristine install & commissioning – excellent service throughout.

  Owner's reply

  Hi Stephen, thank you for your glowing review of our Air Source Heat Pump installation! We're thrilled that our team delivered such exceptional service throughout your renovation journey. From initial web inquiry to comprehensive survey, grant application support, and finally the installation and commissioning of your ASHP system - it's wonderful to know we made the process seamless. We appreciate you taking the time to share your positive experience and look forward to supporting your renewable energy needs in the future!

• Devon Ash

  Sept 2024

  5

  Ben has sorted out the mcs paperwork for us a couple of times now and has allowed us to flawlessly transition from our own bespoke plans to installation. On average we are achieving 1kw-7kw COP

  Owner's reply

  Hi Ash, thank you for your positive feedback (and for including photos in your review)! We're pleased that Reform Energy Services has been able to assist you with MCS paperwork multiple times, facilitating a smooth transition from planning to installation. It's fantastic to hear about the impressive COP you're achieving with your heat pump system - that's a testament to proper design and installation! We appreciate your trust in our expertise and look forward to continuing to support your heating needs.

• Daniel Cotter

  Sept 2024

  5

  All round reform provided a 5 star experience from initial enquiry to installation and even took extra time to explain how best to use my new heat pump. Will be using them again to look after my system.

  Owner's reply

  Hi Daniel, thank you for your excellent review! We're delighted that Reform Energy Services provided a 5-star experience from enquiry to installation. We're glad you found our guidance on using your new heat pump helpful - it's a crucial part of our service as Devon's heat pump specialists. We look forward to maintaining your system in the future and ensuring its continued efficiency. Thank you for choosing Reform Energy Services for your heating needs!

Reviews pulled from Google Maps. We display them as posted by Google users.