HomeSmart Installations Ltd

• Colin Bawden

  May 2026

  5

• Ruby Flynn

  May 2026

  1

  I am an elderly woman and I feel completely taken advantage of and utterly devastated by this experience. I was lied to from the beginning and trusted this company to do an honest, professional job. Instead, I have been left with a poorly constructed patio using what appear to be reject, chipped, and uneven slabs. I paid £6,000 for what is only a small section to be done, which makes this even more upsetting. The quality of the work is shocking — the slabs are lumpy, badly laid, and already damaged. It is nowhere near the standard I was promised. Not only that, but the rest of my garden has been left in a worse state than before, with damage and mess that has not been addressed. There has been no aftercare, no attempt to put things right, and absolutely no compassion shown despite my situation. I feel completely ripped off and ignored. This has caused me a great deal of stress and upset, and I would strongly warn others — please do not trust this company

  Owner's reply

  Good evening Ruby Flynn. HomeSmart Installations have NOT installed any paving for you. Can I therefore please request that you kindly remove your incorrect review? Thank you in advance for your cooperation, and for helping to ensure that all reviews reflect a genuine score for both our company, and the other company involved. Kind regards, Paul Byrne Company Director

• Renate Fairfield

  May 2026

  1

  Absolutely appalling experience from start to finish. The patio is in a shocking state — the slabs are uneven, lumpy, and already chipped, making the whole area look poorly done and unsafe to walk on. The workmanship is clearly substandard, with no attention to detail whatsoever. What’s worse is the complete lack of aftercare or accountability. Once the job was “finished,” there was no follow-up, no attempt to fix the obvious issues, and no response to concerns raised. To top it all off, the rest of the garden was left in a mess — damaged, untidy, and far worse than before they started. For the price charged, this was nothing short of a rip-off. I would strongly advise anyone to avoid this company unless you want to waste your money and end up with more problems than you started with.

  Owner's reply

  Good afternoon, I am very sorry to learn that you feel dissatisfied with the work carried out by us. Whilst I agree that regrettably on this occasion, we failed to satisfy your requirements in the first instance, I am puzzled by any suggestion that we have not then responded by upholding our commitment and promise to yourself, as we do to each of our customers, to at least then do all we possibly can to rectify any outstanding issues. I wish to clarify the following; The original paving slabs chosen were changed, at your request. The alternative option was chosen and approved by yourself on site, prior to installation. Following completion, we carried out a remedial visit and arranged a further follow up visit at your request, which was attended to promptly and efficiently. On completion of the remedial on our final visit, you confirmed with our customer care team that you were in-fact now very happy with the work, and very satisfied with the final result achieved. No further communication has been received from yourself stating otherwise, aside from writing this review. We have; -Swiftly responded and attended to, each and every issue raised. -Completed extra works requested by yourself, outside of the agreed works schedule, which   we did as a gesture, completely free of charge for you. -We will continue to put right anything you report to us as still being wrong, as we have done with every single point you have asked us to so far. If you do require further assistance from us, and there is more we can do to ensure your overall satisfaction with our work and our service, please do report this via our online customer complaints process, or directly by email to; [email protected] Kind regards, Paul Byrne Company Director

• Carol Brown

  Apr 2026

  5

  Very pleased with our windows, no mess or noise for our neighbours to moan about all in all can recommend

• Jack Connor

  Apr 2026

  1

  Constantly harassing my wife with unsolicited sales calls. Please stop, or I will raise an official complaint about your illegal actions

  Owner's reply

  Hello Mr Connor, sorry to hear you are unhappy with our contact. Your details can easily be removed from our database if requested. Can you please send your contact details, including the phone number we have contacted you on, to the following address; compliance@homesmart installations.co.uk We will then remove your details immediately. Please accept our sincere apologies for any inconvenience caused.

• Evelyne Rowe

  Dec 2025

  4

  I had been dissatisfied with the work done. However a team came to rectify everything and I am now very pleased with the result. Exactly what I was hoping for.

  Owner's reply

  Hi Evelyn Rowe , Thank you for letting us know. We’re really sorry to hear about the issues you’ve experienced that’s not the standard we expect from our installations. We’re happy to carry out all necessary remedial work under your 10-year guarantee to ensure everything is corrected to a proper finish. Please contact us at your convenience through our website at https://homesmartinstallations.co.uk/contact-us , or email [email protected] , or call us to let one of our team know a suitable date and time for the work. Kind regards Sam

• David Hiom

  Nov 2025

  5

  They were very helpful and polite and friendly. All the trades they use are very professional friendly and very good at there jobs

• Robert May

  Sept 2025

  5

  The whole process from start to finish went without any problems and the results were very satisfying,well done to all involved.

• Ying Duan

  Sept 2025

  5

  It’s a bit of late review. Homesmart installed a new tri fold door and window to our newly converted garage two years ago. After more than2 years, the quality stands. Also, right after the project, they reacted promptly and effectively to the request of cleaning up cement on driveway. Now booked them for a roofline project. Will review afterwards.

• mba263

  Aug 2025

  1

  If you're looking for any aftercare, I would recommend you avoid this company. Requested a repair service in may. They responded saying they would help shortly after. I then chased in June and multiple times in August and had no response since.

  Owner's reply

  Thank you for your feedback. I’m sorry to read about your experience and I would like the opportunity to investigate this matter further for you. Please contact me directly at [email protected] so I can escalate this matter and work towards a resolution as quickly as possible. Kind regards, Paul Byrne Company Director

Reviews pulled from Google Maps. We display them as posted by Google users.