FM & Willows Plumbing & Heating Limited

• vanessa khetani

  May 2026

  5

  Found Lewis's number on severn trent water safe website. Lewis was very quick to come n quote me and at a very decent price. 👌 new connection coming off lead pipen. Lewis got the work completed in 2 days 🙌 but could have been quicker if he wasn't delayed by servern trent. I'm very happy with his work and will be using him again. For all my plumbing works. I was also impressed by his friend Steve who gave me quiet a giggle throughout the work 😄 what a good team 👏 and comedy sketch ! Lewis is highly skilled, professional, and knows this trade very well. Great job all round.

  Owner's reply

  Thanks so much for sparing the time to give an awesome review. Thank you very much for your word. Great to know you found me from the Severn Trent WaterSafe website and that I was able to get to you quickly with a good price. Nice to finish the new off-lead connection, as Severn Trent have been very slow. I am happy we made it all the way to completion in two days. It means so much to hear that you are satisfied with the work. I'm quite critical about doing things correctly, professionally and as high-quality as I can make them — your feedback makes it all worth it. I know Steve takes your comments on board too! And, along the way, he must be delighted to learn he amused you. We joke around a lot, but the mission always gets done correctly. Again, thank you for choosing us. Future Plumbing Projects Looking forward to helping you out with any of your plumbing work in the future! Kind regards, Lewis PHACS Ltd

• Holly Messines McDade

  Apr 2026

  5

  Fantastic service! Highly recommend!

  Owner's reply

  Thank you for your feedback. We highly appreciate your support.

• Gurchandan Singh

  Apr 2026

  5

  Great and quick boiler service. Called up on Thursday and received an appointment the very next day. Great and professional job done.

  Owner's reply

  Thank you for your kind feedback. We’re pleased to hear that the booking process was smooth and that the boiler service met your expectations. Providing a prompt response and delivering work to a professional standard is something we take seriously, and it’s great to know this came through in your experience. If you ever need further support or have any questions about your system, we’re always here to help.

• Fitzroy Bowen

  Feb 2026

  5

  Very good service from Lewis, no nonsense, find the fault and repair quickly!! Will definitely keep this company in my trusted tradesman contact list!! Thanks Fitz

  Owner's reply

  Thank you, Fitz. We really appreciate your feedback. Lewis will be pleased to hear your kind words. We’re glad we could find the fault quickly and get everything sorted for you. It means a lot that you’ve added us to your trusted tradesman list. Thanks again for choosing us.

• Samantha Taylor

  Feb 2026

  1

  First job good , second job a total letdown spent £600 on radiators cleared 2 rooms only for the plumber to let us down very poor !

  Owner's reply

  Thank you so much for your kind words. We’re really glad you had a great experience with us. It was a pleasure completing the job for you, and we truly appreciate your recommendation. If you ever need anything in the future, we’re always here to help. Thank you for your feedback. We’re genuinely sorry that your experience on the second visit didn’t meet your expectations. On the day of your appointment, our main installation van unfortunately broke down unexpectedly. As soon as this happened, we acted immediately to avoid leaving you uninformed. We sent a member of our team to your property in a smaller vehicle on time to explain the situation in person and to apologise directly. We understand how frustrating it is when plans change, especially after you’ve invested in new radiators and prepared the rooms. We never take that lightly. Our intention was always to keep communication clear and to minimise any inconvenience caused. I'm not sure why the feedback mentions £600.00, as we didn’t charge you for work that wasn’t done. We remain committed to completing the work to the highest standard and would be happy to rearrange the visit at a time that suits you. Thank you for your understanding.

• Omonigho A Peter

  Jan 2026

  5

  Lewis was very helpful, did a great job. Thank you

  Owner's reply

  Thank you so much for your feedback. I’m really pleased to hear that Lewis was very helpful and did a great job for you. We always aim to deliver a high standard of service, and it’s great to know we met your expectations. If you need anything else, we’re always here to help.

• Kar

  Jan 2026

  5

  We had a plumbing issue over the Christmas period affecting both our heating and bathroom, and the service was excellent. The plumber responded quickly, was professional and clearly explained the repairs needed. The work was done efficiently and to a high standard. We really appreciated having the heating back on so quickly during winter. Highly recommended. Thank you again .

  Owner's reply

  Thanks for your kind words. We’re so glad we could sort out your heating and bathroom issues quickly, especially during such a busy and chilly time of year. Clear communication, professional service, and top‑quality work are always our priorities, so it’s great to know you felt taken care of. We really appreciate your recommendation and are happy your home was warm again so soon. If you ever need help in the future, we’ll be here for you. Thanks again for choosing us.

• Zahid Patel

  Jan 2026

  5

  I called & Lewis was able to come and service the boiler next day. He turned up promptly on time & was very friendly too. Service done in timely manner. I will definitely be calling upon him again. No qualms in recommending him. Thank you for the quick & efficient service

  Owner's reply

  Thank you so much for your kind feedback. We’re really pleased to hear that Lewis was able to attend promptly and that you were happy with the service provided. Delivering friendly, efficient, and reliable support is exactly what we aim for, and it’s great to know we met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future.

• sharaa shuhaib

  Jan 2026

  5

  Responded to the call really quickly and figured out the issue right away. Gave us clear advice on what needed to be done and even answered our call on New Year’s Day, which we really appreciated. The work was neat and done well. Any documents we asked for were sent over quickly. Very polite, friendly, and helpful throughout the service. Highly recommend!

  Owner's reply

  Thank you so much guys for a feedback.

• Sebastian Riley

  Jan 2026

  5

  I discovered a leak in our airing cupboard and called this company. They came over without much notice and sorted the issue within a few hours. Very professional, would definitely recommend.

  Owner's reply

  Thank you for sharing your experience. We’re really pleased we could attend to the leak quickly and get everything sorted for you. Providing prompt, professional service is always our priority, and your recommendation means a lot. If you ever need us again, we’re only a call away.

Reviews pulled from Google Maps. We display them as posted by Google users.