MacbrookGas Ltd

• Jon Lee

  Jun 2026

  5

  Had a boiler replacement, major works carried out as old boiler a back boiler so move and all associated plumbing, super efficient team worked solid for 9 hours in recent heatwave to complete all but electrics on day 1, very respectful of property and making good. Next day electrician arrived to complete the wiring work and fit thermostat totally ahead of schedule and all complete in a day and a few hours. Really could not ask for more some wanted a week for this work and I felt the price was reasonable. Thanks to all involved, EDF passed my enquiry to MacBook originally It's refreshing to find such a efficient team Very pleased

• Mr Thunder

  May 2026

  1

  Need to re-do his lisense has no clue what hes doing

  Owner's reply

  We have over 100 vans on the road so will need a little bit more than that

• Frank Shepherd

  May 2026

  1

  Installed a boiler that wasn’t even registered by the gas register and didn’t want to help us at all with the boiler when it went wrong in the first place, only until the gas register inspected it and condemned it, the gas register said this was the second one in 8 years where they had seen a case of a gas boiler not being registered. they then were ordered to sort it out then made it out like they were doing me a massive favour by fitting a new boiler. Only reason they changed the boiler was because the one that they fitted me in the first place was borderline impossible to get the parts for. Bear in mind they had fitted the previous boiler 5 years prior. Bunch of cowboys (The entire team I worked with employment has been terminated. what relevance has this got to do with the hazardous and unsafe jobs you do for people ripping them off ?)

  Owner's reply

  Good evening Frank, it’s very disappointing that you have resorted to leaving 1 star reviews after we terminated your employment.

• Paul Rout

  Apr 2026

  5

  We had macbrook gas ltd install heat source heating system & solar panels this week, The team Brandon/ Connor/& Page, Did a fantastic job, very professional, friendly & considerate, so would like to thank them & macbrook gas ltd for a job well done.

  Owner's reply

  thank you so much for taking the time to leave this review

• Todor Petrov

  Mar 2026

  3

• Paul Cooney

  Mar 2026

  1

  I had a new boiler fitted at very short notice. Absolutely delighted with the service from start to finish. The initial dealings with Loui were honest, straightforward and efficient. Neil and Harry who did the work were excellent. A particular shout out to Neil who went the extra mile , thank you

  Owner's reply

  thank you so much for leaving such a positive review could you change to 5 star as I am presuming you would want to. thanks

• Ian Smith

  Mar 2026

  1

  Terrible company, I would avoid at all cost.

  Owner's reply

  unfortunately Ian I can't find you on our customer data base

• Joel Wata

  Mar 2026

  3

  I submitted an application on behalf of an 86 year old lady living alone in a private rented property with inadequate heating. All the paperwork was submitted and a surveyor attended the property and told her what they could do. This was a heat pump, solar panels and insulation. It all seemed so positive. The initial application was made in November 2025. I spoke to someone a few weeks ago and was told they were waiting for additional funding from the government. Today I emailed and was informed that there was no more funding available and they were unable to proceed with the project. Very disappointed that only by me contacting them was I able to find out. My initial 1 Star review relates to not being told that there was no more funding but having to email to see how things were progressing and finding out that way.i have amended the review to 3 stars to reflect the initial service received which was great. It’s unfortunate that funding wasn’t there to carry out the work

  Owner's reply

  Thank you for your feedback. We completely understand your frustration, especially given the circumstances you described. Unfortunately, the funding for this programme has now been exhausted and additional funding from the government has been completely removed. This decision is outside of our control and we have no authority over how or when further funding is released. We appreciate how positive the process would have seemed following the survey and the measures discussed. Surveys are sometimes completed while funding is still available, but if the allocated budget is later withdrawn or runs out, we are unfortunately unable to proceed with installations. To give some context, we currently have a number of installations that have already been completed which we have had to fund ourselves. We are very sorry that you had to contact us to receive this update, and we genuinely appreciate you supporting the resident and helping them access the scheme. Should further funding become available in the future, we would of course review applications again given the 1 star review I take it you would like to be removed from our waiting list.

• Levi McManamon

  Mar 2026

  4

  It wasn’t perfect but it was done. I’m giving 4 stars as the job was done but manly because Kai was a massive help, when the office wasn’t interested that things weren’t done and quotes weren’t given, he went out of his way to help us with advice on sorting the issues. He is an asset to the company!

  Owner's reply

  Thank you for your review and for taking the time to share your experience. We’re pleased to hear that the work was completed and especially grateful for your kind comments about Kai. We’re proud to have team members like him who go the extra mile to help customers and provide support when it’s needed. We’re sorry to hear that your experience with the office team did not meet the same standard. This is certainly not the level of service we aim to provide. We will be following this up internally with the office to understand what happened and to ensure any outstanding issues, including quotes or items not completed, are properly addressed. Thank you again for bringing this to our attention and for recognising Kai’s efforts we will be sure to pass your feedback on to him.

• Lianne Moore

  Feb 2026

  1

  I had a heat pump fitted from Macbrook last March. The installation had its own issues such as the initial installer being very rude, the information I had been told by Macbrook being incorrect and there was a lot of information that I hadn’t been told but should have been. I didn’t want to make a fuss so I didn’t complain and just accepted the situation as I was happy to have the heating. Recently both my heating and hot water broke. I tried to report this but they do not answer the phones half the time, I was waiting on hold over 15 mins approx 6 times to be disconnected and have to call back ending up at the back of the queue. This is very frustrating when you need to speak to someone. Altogether, I had 5 engineer visits (between them and the manufacturers company Grant) and it was 3 and a half weeks before anything was fixed. This meant me and my children were absolutely freezing for almost a month in January/February so it was freezing outside. It was so cold that my kids were upset and we couldn’t sleep at night. I was given various different reasons for it not working. It felt like no one knew what was actually wrong with it. There was no urgency sending engineers out to me, I had to chase them each time. One time they had told me to wait in for an engineer for him to not arrive, I called them to be told there was a note on the file to say the job was cancelled as the part didn’t arrive - no one thought to call and to let me know this so me and my children were sitting waiting indoors in our coats for no reason when we could have been somewhere warmer. I asked to speak to a manager over the phone but wasn’t able to. I was told they were treating the job as a priority 2 weeks after it had broken, why wasn’t this a priority before? I was told on the same call they had just read the reports thoroughly, why did it take 2 weeks to read these reports ? The engineers who visited were all polite and helpful however it did feel as though none of them read each others reports. Macbrook the company take no responsibility for their actions and simply try to shift the blame to the manufactures company Grant. Surely they should still care about the service their customer is receiving? There organisation, communication and customer service skills are shocking. I spent a lot of time listening to their hold music over the last few weeks which states… they are committed to delivering a 5 star service, they are committed to keeping our homes warm, great service shouldn’t be complicated etc. I strongly disagree with all of these statements and suggest they should be changed. I sent a formal complaint email and have had absolutely no response, not even a quick sorry email. I’m extremely anxious that the heating will break again as I’m still not any wiser what caused it to break so badly and why it took so long to repair. I did state this in my email to Macbrook but as I said have had no reponse.

  Owner's reply

  Lianne, the office has contacted you to confirm that the issue with your heat pump was due to a manufacturing fault, which has now been resolved. We accepted your apology regarding the inappropriate language used toward one of our young staff members, who had only recently joined our team. Please understand that this behaviour contributed to delays in resolving your heat pump issue, as we have zero tolerance for any form of staff abuse.

Reviews pulled from Google Maps. We display them as posted by Google users.