Joltify Ltd

• swapna antari

  May 2026

  5

  Great service! Nice place, friendly staff, particularly thank you to Hassan Nasser, who has been very helpful and polite, by responding to an of my queries i had about my purchase immediately and sorting out all of the paperwork efficiently. Thank you again.

  Owner's reply

  Hi Swapna, Thank you for your lovely feedback. We’re pleased Hassan was attentive, polite and efficient in handling your queries and paperwork. It’s great to know everything was dealt with promptly. We’ll pass on your kind comments. Arnold Clark Team

• David Osborne

  May 2026

  5

  As soon you as you walk in you greeted with a cheerful hello, hot and cold drinks are offered, very helpful staff, recommend them to anyone who is thinking of buying a Geely

  Owner's reply

  Hi David! Thank you so much for this great 5-star review. It's lovely to know how well we performed! Arnold Clark Team

• S B

  May 2026

  1

  Agreeing with the review below, it seems to be a common pattern: Sonny and Sakrap are by far the most incompetent managers I have ever dealt with. Please do not buy from this dealership, even if the deal initially looks good. Spend a little extra and go elsewhere — it will save you a great deal of stress later on. Once they have your money, they take absolutely no accountability for their actions or the issues that arise afterwards. The entire experience felt dishonest and unprofessional. Their only priority seems to be selling as many cars as possible, with little to no concern for customer service once the sale is completed. The staff on the phone will often tell you one thing and then completely contradict themselves later, which clearly reflects the poor management and lack of communication from Sonny and Sakrap themselves. Overall, an extremely disappointing experience with management that was dismissive, unhelpful, and completely unwilling to take responsibility.

  Owner's reply

  Hi SB, We’re sorry you feel this way, as we never want our customers to leave us unhappy. We have investigated your review with the branch and understand that you purchased a Service Plan with us but chose to have your car serviced directly with BMW rather than at an Arnold Clark branch. You subsequently requested reimbursement; however, as the Service Plan was not used at one of our branches, you would not be eligible for a refund. On this occasion, the branch has provided the correct information. We’re sorry that you remain unhappy. Thanks, Arnold Clark Team

• Vanessa LouisV

  May 2026

  1

  I have never had to write a review before but feel like it’s appropriate to do so today. I am absolutely appalled by the level of professionalism from management at the Arnold Clark Chertsey Motorstore. Having bought a car from them two years ago, I was incorrectly advised regarding a service, and as a direct result, I am now left out of pocket because of the misinformation given by staff. When this was raised with managers Sonny and Sakrap, instead of listening properly, taking accountability, or attempting to resolve the issue professionally, the situation was laughed off by Sakrap who very quickly reminded us that they are “only here to sell cars”. Sakrap in particular barely listened to what was actually being explained and only ended up proving our exact point about the lack of competence and customer care within the team. The attitude throughout the conversation was dismissive and arrogant. Clearly, customer service, accountability, and honest advice are not priorities here. It’s very disappointing as the individual who sold me the car two years ago and the manager that was present at the time gave me a great experience. However, I assume with the constant turnover of staff, something is clearly going wrong and my experience says it loud enough. I would strongly think twice before going to Arnold Clark Chertsey.

  Owner's reply

  Hi Vanessa, We’re sorry you feel this way, as we never want our customers to leave us unhappy. We have investigated your review with the branch and understand that you purchased a Service Plan with us but chose to have your car serviced directly with BMW rather than at an Arnold Clark branch. You subsequently requested reimbursement; however, as the Service Plan was not used at one of our branches, you would not be eligible for a refund. On this occasion, the branch has provided the correct information. We’re sorry that you remain unhappy. Thanks, Arnold Clark Team

• Andy Paterson

  May 2026

  5

  A quick thanks to Hassan Nasser for the excellent service during my recent purchase. Much appreciated.

  Owner's reply

  Hi Andy! We really appreciate your feedback! It's feedback like yours that really keeps us motivated! Arnold Clark Team

• Chris Lloyd

  May 2026

  5

  I’ve just purchased a Geely EX5 from the Arnold Clark dealership based in Chertsey, Surrey. The electric car is beautiful and well presented. It was all helped by Hassan Nasser (Senior Sales Consultant) who acted diligently and exceptionally professional in the smooth purchase of the vehicle as well as the trade-in of my previous car. Well done Hassan (Nasser) and many thanks for your invaluable assistance.

  Owner's reply

  Hi Chris! It’s always lovely to hear when our hard work has paid off and the team will be delighted to read your review. Arnold Clark Team

• Alana Sarpomaah

  May 2026

  5

  Absolutely wonderful service at AC, Chertsey this week! The team were so wonderful and kind. Looked after me and my son the whole process through acquiring my Mercedes Benz EQA! I’m in love with the vehicle and the whole process was really efficient, easy and fun! Thank you to all of you with a special shout to HASAN HUSSAIN and the branch managers! 🎉🎉🎉🎉

  Owner's reply

  Hi Alana! Thank you so much for this great 5-star review. It's lovely to know how well we performed! Arnold Clark Team

• Musat Alexandru (NoragamyAXL)

  May 2026

  5

  Amazing customer service and support. Had some complications with the signatures, but all sorted 👌. Thank you Charlie for the support and the ease of the process!!!

  Owner's reply

  Thank you for your great feedback. We’re glad to hear everything was resolved smoothly and that Charlie made the process easy for you. Enjoy your new car! Arnold Clark Team

• Joan Telan

  May 2026

  5

  Charlie has been helpful all throughout the process of ours in buying a car. He has been a blessing and has been great. Hope for the best for him in the future. Such a bright future for him.

  Owner's reply

  Thank you for your lovely review, Joan. We’re so pleased to hear Charlie supported you throughout your car-buying journey—he’ll be delighted by your kind words. We wish you all the best with your new car! Arnold Clark Team

• David Howard

  May 2026

  5

  We bought a car here today, and I must admit the service we got from Amir was second to none. Very personable and knowledgable. Could not speak higher of him, he was fantastic. The whole process was so easy. A good selection of cars for all needs. Will definitely go back in the future. Thank you Amir!

  Owner's reply

  Hi David, Thank you for your wonderful review. We’re pleased the process felt simple and that the team provided such strong support. We look forward to seeing you again. Arnold Clark Team

Reviews pulled from Google Maps. We display them as posted by Google users.