Puraflow Renewables Ltd

• Janet Taylor

  Apr 2026

  5

  Absolutely fantastic service from start to finish. My battery was installed speedily and the engineer was very helpful and competent. Highly recommended.

• Trevor White

  Apr 2026

  5

  The whole process was very straightforward and I was kept informed every step of the way. It was so stress free. Fantastic and professional service from everyone involved. Well done!

• Lynn Dillon

  Mar 2026

  5

  The team from puraflow were great. They arrived on time and had everything finished the next day. They even cleaned up most of the mess made when they removed the boiler. I have always been cold in this house but now it is nice and warm. With the new radiators I won't have to worry about my disabled son getting burned as the new radiators are much cooler than the old fashioned radiators.

• Hannah Shah

  Feb 2026

  5

  We recently had an air source heat pump fitted by Puraflow, the whole experience was excellent. They are a great firm to deal with. If I had any concerns they were there to reassure me, all staff were a pleasure to deal with. I’d recommend Puraflow to anyone.

• Robi Brutoczki

  Feb 2026

  1

  Don't deal with them at all. You been warned.

• Alexander Eleftheriou

  Nov 2025

  1

  I don’t really know where to start with this review. My house had no heating at all when I moved in, and as we live in the country, there is no access to gas. A heat pump seemed like a good solution. Unfortunately, since having the system installed a year ago, we have had nothing but problems. I was initially told the installation would take approximately four days. It didn’t. At first, I was told it would take an extra two days, which I was completely fine with. Then, after that, no one could come out to finish the job for over a week due to their schedule (which is not my problem). I had to move my wife and four children out of the house during the installation, as the house was completely turned upside down. Communication from the office was very poor. I constantly had to chase them for updates. The pipework was chased into the walls to an extremely poor standard. Most of the pipes have come loose from the wall, while others were not chased deep enough to be considered properly installed. Once the work was finally completed, I noticed a leak within the first couple of days. The pipes had not been soldered correctly, causing the leak. This required half of the floor to be replaced, which does not match the other half. Soon after, I kept hearing a very loud rattling coming from the pipes. The team returned, and only because I suggested it might be leftover solder did they realize the cause. Solder had been left inside the pipes, causing them to rattle loudly. Shortly after, the radiators became excessively hot. The electrician had placed something on the wrong pipe, causing false readings and making the system overheat. This issue was eventually resolved. Soon after, I had to have two new pumps fitted, as the system was still not functioning properly. The heat pump itself is very loud, and with the additional pumps, the noise throughout my house is unbearable. Certain rooms still do not heat properly. I spent a significant amount of money on this system and feel completely misled. I have made multiple attempts to contact the company via email, but have received no response for months. I recently contacted Mitsubishi to service the heat pump, but they said they could not come out due to safety concerns with it being installed on a flat roof. I now have a heat pump that is not fit for purpose and cannot be serviced. I only ever leave negative reviews as a last resort. It has been one year, and the issues are still ongoing. I sent one final email a few weeks ago giving the company the opportunity to make things right, and I have had no response. AVOID THIS COMPANY AT ALL COSTS!

• Katie Van Looy

  Oct 2025

  5

  The whole team at Puraflow helped me and my husband with our new heating system. Their communication thoughout the process has been fantastic. Highly recommend, thanks so much!! 👍🏽

• Barry Leathard

  Oct 2025

  5

  Great service throughout, the system is working perfectly, and we have a lovely warm home.

• APC999!!!

  Sept 2025

  5

• Lewis Riley

  May 2025

  1

  Absolutely terrible service , constantly lied to but say they will check if something can be done and never got back to us. Currently seeking help from trading standards on the situation.

Reviews pulled from Google Maps. We display them as posted by Google users.