Leaks Plumbing Services Ltd

• Honest reviewer

  May 2026

  3

  LPS installed our new boiler in 2018 and serviced it every year. Up until now have always been happy with workmanship although yearly service cost increases were above inflation. Contacted today to arrange boiler service and learned they now use a two tier system whereby if you do not pay in advance the cost is higher(they put spin on things saying a discount is offered for advance payment. I have always paid same day as work completed and object to their new system. Have now found alternative WB approved service agent and saved 25% as well.

  Owner's reply

  Thank you for your feedback and for your continued support since we installed your boiler in 2018. We genuinely appreciate your loyalty over the years and are pleased to hear you have always been happy with the quality of our workmanship and servicing. We understand your concerns regarding our updated pricing structure. The advance payment option was introduced as a way of helping us manage scheduling and administration costs more efficiently, allowing us to offer a lower rate to customers who choose that option. It was certainly never intended to penalise long-standing customers who have consistently paid promptly following completion of work. We are naturally disappointed to hear that you have chosen an alternative provider, although we completely respect your decision and appreciate you taking the time to share your views with us. We would like to thank you again for your custom over the past several years and wish you all the best moving forward.

• Mike Crabtree

  May 2026

  5

  Had an emergency lots of heating. They came the same day to fix and ordered the part. Took a few days for the part to arrive and get fitted. A few days later the pressure kept dropping in the central heating. Engineer arrived promptly and examined all the work and did some magic and now all working and not one drop off water leaking and no pressure drop. Now they are first on my list if I have plumbing or central heating issues

  Owner's reply

  Thanks Mike, we’re really pleased we could help you quickly when you needed it most and get everything back up and running properly. It’s great to hear the issue was fully resolved. We truly appreciate your support and look forward to helping you again in the future if needed!

• Matthew Lomas

  Apr 2026

  5

  Excellent service. My boiler gave up and couldn't be repaired. Less than a week later new boiler installed and all sorted. Fantastic! Thanks to Lisa, Stuart and Riley.

  Owner's reply

  Thanks Matthew, we’re so pleased we could get everything sorted quickly for you and have your new boiler installed within the week. I’ll make sure the team see your kind words—they’ll really appreciate it! Thanks again for choosing us, and we’re always here if you need anything in the future.

• Victoria Day

  Apr 2026

  5

  What a fabulous family business. Their knowledge and expertise are second to none and the guys are hard working, polite and really know their stuff. From the first call to the office to the speedy quote and work undertaken they’ve been absolutely great and any hiccups were rectified asap. We relocated a new oil boiler and had a new water cylinder fitted and outside tap installed. Special thanks to Terry and Ben for being absolute legends when we were without heating and hot water when our original oil boiler broke down and for giving us back a cosy, peaceful and efficient home! Highly recommend!!

  Owner's reply

  Thanks Victoria, We’re absolutely delighted to hear about your positive experience from start to finish, and that you were happy with the service, communication, and work carried out. It’s great to know the team could step in quickly when your boiler broke down and get your home back to being warm, comfortable, and running efficiently again. A special thank you for mentioning Terry and Ben—I’ll be sure to pass on your kind words, they’ll really appreciate it!

• I D

  Apr 2026

  5

  Delighted with the work from LPS - they carried out an external boiler install and water tank replacement project, as well as sorting out some challenges with our oil supply. In our experience they really put the customer first, whether when talking to the office, during the install and with after care - first class all round. Great team work but credit particularly to Ben and Terry - both very knowledgeable and real problem solvers. Highly recommend.

  Owner's reply

  Thank you so much for your review Ian, We’re delighted to hear you’re so pleased with the work and that everything—from the external boiler installation to the water tank replacement and oil supply challenges—was handled to your satisfaction. It’s especially great to know you felt supported throughout by both our office team and engineers. I’ll be sure to pass your kind words on to Ben and Terry—they’ll really appreciate the recognition for their knowledge and problem-solving approach. Thank you again for your review, it truly means a lot to us!

• Patrick Brannigan

  Mar 2026

  5

  It's never good news when a boiler breaks down and has to be replaced, but LPS was very supportive through the whole process. From diagnosing the problem, offering advice on options, assisting on the identifying the replacement and payment options, LPS were extremely helpful. On the day of the swap-over the two heating engineers were excellent: on time, did the work efficiently, with no fuss. They gave a really clear briefing on what to do and how to read the boiler once it was fitted and up and running. Very professional, but they were a pleasure to have in the house too. We would fully recommend LPS to anyone.

  Owner's reply

  Thanks Patrick. We’re absolutely delighted to hear about your positive experience from start to finish, and that you were happy with the service, communication, and work carried out. It’s great to know the team could step in quickly when your boiler broke down and get your home back to being warm, comfortable, and running efficiently again. A special thank you for mentioning Terry and Ben—I’ll be sure to pass on your kind words, they’ll really appreciate it! Your recommendation means a lot to us, and we’re always here if you need anything in the future.

• David Browne

  Mar 2026

  5

  Owner's reply

  Thanks David!

• Marlene Guy

  Mar 2026

  5

  Had an excellent experience with LPS. Boiler replacement done to a high standard, everything explained to me at the end. Already saving $. Can't recommend LPS highly enough.

  Owner's reply

  Thanks Marlene. We’re really pleased to hear you had an excellent experience and that you’re happy with your new boiler installation. It’s great to know everything was clearly explained and that you’re already seeing the benefits. We truly appreciate your recommendation and are always here if you need us in the future!

• Harry Wells

  Feb 2026

  5

  I can only give 5 stars for this company, right from the first contact the service has been excellent, full explanations, Survey, and then installation, the install was exceptional, very clean workers who took time to give us everything we needed and did a clean and professional installation, and nothing was to much trouble, everyone says it, but i would for sure highly recommend LPS for any boiler installation, service or plumbing needs. 5*

  Owner's reply

  Thanks Harry. We’re delighted to hear that you had such a positive experience from your first contact with us right through to the survey and installation. It’s great to know the team delivered a clean, professional job and took the time to make sure everything was just right for you. Your recommendation really means a lot to us, and we truly appreciate you taking the time to share your experience. We’re always here if you need anything in the future!

• Beenaduth Kumar Pitteea

  Feb 2026

  5

  Commissioning an Air-conditioning product in my conservatory. Firstly I would like ti thank Mr Craig who gave me sound advice on choosing the right product. The installation were done by two outstanding engineers , Ben and Alfie. They performed their task diligently. The area was thoroughly cleaned after completion. Ben explained the functions of the air-conditioning operations. I was reassured that I could contact LPS for any further advice. The electrical connection was done by a different team. He was equally competent. I have started enjoying the conservatory in the winter with an efficient air conditioning unit that gives out warmth and the electricity consumption is low. I am looking forward to enjoying the conservatory in summer. Thank you LPS team Mr and Mrs Pitteea

  Owner's reply

  Thank you so much for your lovely review, Mr and Mrs Pitteea! We’re delighted to hear you’re already enjoying your conservatory in the winter and that the system is proving both efficient and economical. It’s great to know Craig was able to guide you in choosing the right product, and that Ben and Alfie delivered a high standard of installation while keeping everything clean and tidy. We’ll also pass on your kind words to our electrical team—they’ll really appreciate the recognition. Thank you again for choosing LPS, and we hope you enjoy your conservatory just as much in the summer! If you ever need any further advice or support, we’re always here to help.

Reviews pulled from Google Maps. We display them as posted by Google users.