AES Smart Metering Ltd

• Johanna Cox'

  May 2026

  5

  All employees are professional. Their work is excellent. I recommend this firm.

• Trevor Capstick

  Apr 2026

  5

  Had a visit on 24/04/26 by Ozan and Hanife from AES smart metering ltd to check out problems with my Solar Energy system installed by So Energy last October. The system had ceased working and Ozan discovered the Duracell Inverter had shut down as a result of a burnt out generation meter. This was a result of poor connections made by the original installers. Ozan replaced the generation meter and then checked and remediated as necessary all the wiring and connections installed by the initial installers and also installed smoke detectors and got the system working correctly once again, helping to give me confidence that the system was safe and free from further fire risks. i am very appreciative of the professional and careful work Ozan and Hanife undertook They were timely, polite, thorough and efficient and restored my confidence in the system. Well done Ozan, Hanife and AES smart metering ltd.

• T H

  Dec 2025

  1

  Horrid experience with this company. The engineer was unable to find parking and was unable to complete my job. I booked a day off from work to be at home! I found out that AES penalise the engineers if they cant complete the job when its out of their control. I feel sorry for their gas engineers! Must be a horrible company to work for - The reviews sum them up!

• Matthew Seadon

  Aug 2025

  1

  Driver using his phone on the M6, veering around in lane (look how far to the left he is!) and leaving about an 80 yard gap from the car in front in congestion. Good advert for the company

• Laine Fynan

  Jun 2025

  1

  Joke of a company went out to one of my Installs to install a smart meter and at risked it saying the flue wasn’t Sealed didn’t even bother to look on the outside I have engineers name and number will be reporting clearly not competent engineers carry out these works

• Diana Salman

  Jun 2025

  5

  Charlie came to fix an issue I had with my gas meter. He worked tirelessly to have the issue resolved for me and is a great asset to this company. Thank you Charlie!

• Craig Lucas

  Jan 2025

  1

• Nick

  Nov 2024

  1

  My experience with AES-Smart Metering Ltd. was deeply disappointing and highlighted a complete lack of professionalism and respect for customers' homes. The issues began the moment the engineer arrived. He walked straight onto my driveway and started opening the gas box without knocking or introducing himself. I had to approach him to start a conversation, and even then, I was met with an indifferent groan rather than a polite greeting. When I asked if everything was alright, he mentioned he might not have the right part for the job. I offered if he needed anything to give me a shout. Things quickly went downhill. About five minutes later, my front door opened without a knock or announcement—the engineer simply let himself in. He asked if he could use the toilet, which I agreed to, as any reasonable person would. However, what followed was completely unacceptable. After he was in and out of the bathroom pretty swiftly, I noticed I hadn’t heard the tap being used, indicating he hadn’t washed his hands despite soap and a towel being available and his work gloves remaining on! Worse still, when I went into the toilet myself, I found an unpleasant smell and marks left in the bowl. The lack of basic hygiene was shocking, especially as he had touched door handles and switches that my children regularly use. Later, while I was across the road letting my dog out, the engineer entered my unoccupied house again without asking. I returned to find him in my kitchen, searching for a socket to plug in a device. No explanation, no prior warning—just helping himself. He then asked where the fuse box was, turned off the power without clarifying how long it would be off, and only afterwards asked if there were any power-dependent devices. At the time, I was working from home with an important meeting scheduled. When I explained this, he offered a power pack but made no effort to ensure it would be compatible with my Wi-Fi, leaving me unable to connect. The disruption to my work was significant and entirely avoidable with better communication. While working outside, the engineer's behaviour was also concerning. He was frequently talking to himself, swearing, and laughing intermittently. This only added to the discomfort I felt throughout the entire experience. I must add one ever so slightly positive note seeing as 1 star was given. Although I was furious with the way the visit went the engineer did provide me with some useful information on my solar panels and the use of a battery. Despite this, Overall, this was one of the worst encounters I’ve had with a service professional. The lack of basic manners, respect for my home, and hygiene standards was unacceptable. AES-Smart Metering Ltd. clearly needs to reassess their training and expectations for staff behaviour. I cannot recommend this company and would advise others to proceed with caution.

• Alex O'Reilly

  Oct 2024

  1

• maria isabel Trujillo Vergara

  Oct 2024

  5

  Great service by Nathan, he came back to my home after I had miss the appointment and installed by smart gas meter,

Reviews pulled from Google Maps. We display them as posted by Google users.