NEATER HEAT LTD

• Paul Baker

  May 2026

  5

  Great job to replace our central heating pump, mixer valve and air bleed valves.

  Owner's reply

  Thanks Paul, we're glad to hear you're happy with the replacement of your central heating pump, mixer valve and air bleed valves. If you need any further help or routine servicing, please get in touch. Warm Regards

• william woellwarth

  May 2026

  5

  Changed defective two-port valve. Prompt, efficient, courteous and a fair price. Well done Matt. Thank you.

• Bob Gray

  Apr 2026

  5

  We had Neater heat service our boiler and agreed that a replacement would be most cost effective in the long run and arranged a replacement a few weeks ahead. Less than a week later the boiler sprang a leak from a known faulty pressure gauge. Phoned Neater Heat and they were able to bring forward the installation to the next day with a bit of shuffling of their workload. Work carried out professionally and neatly with 2 very friendly installers.

• Rana Ifran

  Apr 2026

  4

  Jack came to service our Boiler and unfortunately as expected our boiler was old. He recommend us a new boiler for us. I have found Jack was very helpful and through with his assessment for the boiler. I will definitely recommend Neater Heat for our next job.

• Sarah Simpson

  Apr 2026

  5

  Excellent! Great service!! Recommended by my son who uses Neater Heat. Thank you to Millie who called me back immediately. Jack describe the issue and gave me the options with what I could do. Very helpful, polite & understanding.

• John Hodges

  Mar 2026

  5

  We have been working with Neater Heat for the last 18 months over our portfolio of supported housing, the team (admin to engineers) are supportive of our tenants and staff reacting promptly to works ranging from emergency to routine and anything in between. Its a pleasure to work with you all and look forward to the future.

• Barry Robinson

  Mar 2026

  5

• Colin Boyt

  Mar 2026

  5

• ML

  Mar 2026

  1

  I would not recommend this company based on my experience. During work carried out at our property, an error on their part resulted in water flooding into our room. We were not informed when this happened and only discovered the issue ourselves. We provided clear evidence of water coming through the flooring and even dripping through the ceiling below, demonstrating the extent the water had travelled. Despite this, the company has failed to properly inspect the affected area or take responsibility. The water spread to a difficult-to-access area under a bed, and the laminate flooring used is not suitable for water exposure, so there are ongoing concerns about what may have been affected. We rearranged our work schedules to allow access for assessment, but the contractor they sent was unable to carry out the work due to a lack of the necessary skills. The issue is still unresolved. There has been no apology, no accountability, and no meaningful effort to put things right. If the company chooses to respond to this review, I would encourage them to focus on resolving the issue rather than continuing to deflect responsibility and attempt to pass any associated costs back to the customer, as has been our experience throughout.

  Owner's reply

  Thank you for taking the time to leave your feedback. We're sorry to hear you feel this way, and we want to address your concerns openly and honestly. We want to be clear: we have never denied that a leak occurred or that water travelled from the radiator valve. When we were first made aware of the situation, we responded promptly — Matthew emailed you the very next day, and his opening words were an acknowledgement that you hadn't been informed at the time and an apology for this. We regret that, and we understand how frustrating that must have been. Our engineer Connor was on site on the day of the leak, fixed the issue immediately and cleaned up the water using a wet vacuum, leaving no water residue visible. However the water that did get under the floor then showed itself later in the day after the engineer had left giving the impression we had just left water on the floor. The source was a first-floor radiator valve, and the estimated volume of water involved was around 5 litres. Since then, our position has been consistent and, we believe, entirely reasonable: we want to establish whether any damage has actually occurred before committing to remedial work. We have asked for evidence of damage on three separate occasions, as we would need this in order to act appropriately. You have sent us photographs of when the leak occurred of which we have never disputed, but no evidence this leak has damaged the flooring. We have also offered — in writing, three times — to send a qualified, experienced carpenter to the property at our cost to inspect and assess the flooring properly, including the area under the bed. That offer still stands. What we are not in a position to do is replace flooring where no damage has been demonstrated, as that would not be a fair or proportionate response. We genuinely want to resolve this, and we remain fully committed to replacing the flooring at our cost if any damage is confirmed. We would welcome a response confirming a suitable date for our carpenter to attend, and we will make it a priority. Please do get in touch directly — 📞 01252 338078 or [email protected] — and we will get this sorted as quickly as possible.

• Lynne Horton

  Mar 2026

  5

Reviews pulled from Google Maps. We display them as posted by Google users.