Sureserve Energy Services (North) Ltd

• Geraldine Brogden

  Jan 2026

  1

  My heating went off on Friday last week. rang the emergency out of hours team and an engineer came the next day however as the heating had resolved itself I cancelled, the heating totally went off Saturday night so called them back, a young engineer came out the next evening 6pm. Told me the thermostat was broken and he did not have a replacement on the van !! Why wouldnt an emergency service have one of these, he told me he could ldt me have 2 blow heaters untill they could sort out a replacement which I declined as I could not afford to run them. It is now Tuesday, have rang them back and spoken to one of the customer service team. I have to say this person had zero customer service skills and told me the engineer wojld be here at 5pm Today,as it had been a few days I asked if he could get here sooner and he repeated what he had said and put the phone down !!

• aksar miah

  Sept 2025

  1

  This company were working on our neighbours property and whist my car was parked and stationary, the driver reversed into my vehicle, causing damage to the rear light cluster and dents on the boot. I have CCTV footage which shows the incident and the management of the company Paul Wise, assured me this will be resolved privately and not to go via insurance, he asked me to get a number of quotes which i did considering my vusy schedule and had forwarded the quotes via email to the company. 5 weeks later I am yet to receive a response to my e-mails and have called on numerous occasions only to be told I would receive a call back which i haven't. I am disgusted at the dishonesty and now left out of pocket and have damage to my recently purchased vehicle. I strongly recommend not to trust or use the services of this company.

• Marie-Fleur Ewing

  Nov 2024

  1

  Dyson contacted me following referral from Octopus Energy for insulation. Be warned as they are very incompetent. They kept getting confused between cavity and loft insulation, cancelled appointments without telling me and were defensive on the phone. Avoid, avoid, avoid.

• AJIB AJIBABI

  Oct 2024

  1

  They keep sending me young inexperienced plumbers 👀 I then have to make another appointment for an experienced plumber to fix what has not been fixed by the young inexperienced plumber 🤷🏽‍♀️ When I complained it was turned on me by the company and a leak caused in April this year has still not been fixed as their so called technician said that the leak was originally there. I’m furious because they are implying that I was lying!!! Oh and guys to add insult to injury I am paying a premium every month for this shoddy service and nonexistent customer care. Sadly, British Gas Homecare is not what it was 20 years ago when I first signed up. Dyson Energy Services is part of British Gas Homecare y’all.😱

• Karen Jaques

  Sept 2024

  5

  Dyson have done a great job for us: we had door undercuts, 2 ventilation fans installed and cavity wall insulation. They turned up when they said they would and the work they did was really good quality. David, Stuart and Ian were all really informative, courteous and helpful. I'd highly recommend them.

• Andy Bolton

  Jul 2024

  1

  Shocking lack of customer service. Contractor for British Gas. Taken months to finally get back to me, asking for a call, spent 90minutes listening to recorded message from 2022 for nobody to ever answer.

  Owner's reply

  We are sorry to hear you are unhappy with the service you received. We would like the opportunity to investigate it. If you could please email [email protected] with your details, we can ensure a colleague from the relevant department contacts you to discuss the concerns you have raised. Kind regards

• Jane Maudsley

  May 2024

  5

  I would like to thank Michael who came to install my loft insulation, along with Ian who installed trickle vents and under door cutting from Dyson Energy services, following the GBIS application. Both arrived early and explained what the jobs entailed. They were courteous and helpful. From the initial contact with this company they have delivered excellent customer service along with any queries answered. Really appreciate the work that has been carried out.

  Owner's reply

  Thank you so much for taking the time to leave a review. We are delighted that you are pleased with the service you have received. We will share your great feedback with Michael, Ian and all the team here at Dyson. Kind regards

• Peng Chou

  May 2024

  1

  Dear Dyson Energy Services I am disappointed to inform you about my recent poor experience in dealing with your company. Hope your company is able to improve on your customer service and customer experience. Many thanks in advance.

  Owner's reply

  Hi, I am very sorry to hear that you are unhappy with the service you received. We would like the opportunity to understand your concerns so that we can investigate. Please can we ask you to email us [email protected] Kind regards

• J Mckeown

  Apr 2024

  4

  Mum had ventilation undercuts of doors, ventilation of windows and thermabead cavity wall insulation as part of the ECO4 scheme. On the morning of the bead insulation they phoned to cancel but rescheduled for 2 days later, the joiner came as planned. The workers in both instance (Stu B for the cavities and the joiner) were professional and completed the work well and left the job/areas clean once completed. They answered any questions that we had.

  Owner's reply

  Thank you very much for sharing your feedback with us, we really appreciate and are delighted to hear that you are happy with the service your mother received. We'd love to share the feedback with our teams. If you are happy to, please can you email your details to [email protected] so that we can locate the details on our system Kind regards

• Wendi Whittle

  Apr 2024

  1

  Came out and fitted us a new boiler quite quickly but when we started having problems with it afterwards, their service went down hill. They sent two engineers out to look at it and said it was a problem with Worcester Bosch and they would refer it back to them. This didnt happen. We chased several times and each time got told a manager (Gary) would call us back, but he never did. Spoke to them again and they gave us the contact phone number for Worcester Bosch who said they hadnt been told of any problems with it and they are sending an engineer out today to look at it. Very disappointing post installation service from this company who also call their selves Gas Call.

  Owner's reply

  I am sorry to hear you have concerns following your boiler replacement installation, installed by our sister company Gas Call Services. If you could please call 0800 833 018 or email us at [email protected] so that we can ask the most relevant colleague to locate your details on our system and contact you to discuss your concerns further. Kind regards

Reviews pulled from Google Maps. We display them as posted by Google users.