Future Heat Ltd

• genevieve sullivan

  May 2026

  1

  Absolutely useless trying to get anyone to talk to you,must have phoned and left a message a dozen times in a fortnight,we have no heating and my husband is 87,I am 78.We took out a service with them last August and they are ignoring us completely.At the end of our tether as no other installers will give a plan if they did not install.Going to Citizens advice now to see if they can help!

  Owner's reply

  I'm very sorry to hear this and apologise for the distress and inconvenience, especially given your husband's age. I have escalated your account as an emergency to our senior customer care team and they will contact you within 24 hours to arrange an urgent technician visit or temporary heating support. We will prioritise customers in vulnerable circumstances; please have any reference number or your address available so we can resolve this quickly.

• Lincoln Johnson

  May 2026

  5

  Owner's reply

  Thank you for the 5-star rating, Lincoln! We appreciate your support and are glad you had a great experience. We look forward to serving you again soon.

• Gino Di Meo

  Dec 2025

  5

  Future Heat installed our solar panels and heat pump and we’re very pleased with the result, it works brilliantly and they were a cracking bunch of lads — knowledgeable, friendly, considerate, clean and tidy. Recommended!

  Owner's reply

  Thank you for your wonderful review, Gino! We're thrilled to hear that you're pleased with your solar panels and heat pump installation. Our team's commitment to quality and customer service is our top priority, and it's great to know that they left a positive impression on you. We appreciate your recommendation and look forward to serving you again in the future!

• Stephen Duffy

  Nov 2025

  5

  Owner's reply

  Thank you for your outstanding review, Stephen! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again soon.

• John Jones

  Nov 2025

  5

  My experience with Future Heat was very positive . Their survey was very thorough , their quotation was detailed and competitive and they started work soon after I place an order . The work was carried out over the course of only 3 days and to a very high standard . Their Engineers were very helpful in answering my queries during installation and afterwards . A First Class company .

  Owner's reply

  Thank you for your fantastic feedback, John! We're thrilled to hear that you had a positive experience with our team and that you found our survey, quotation, and installation process to your satisfaction. We appreciate your recognition of our engineers' helpfulness and commitment to quality. Your support means a lot to us, and we look forward to serving you again in the future.

• Sue Burn

  Nov 2025

  5

  I had been without heating for over 7 days when Lee came to fix my heat pump last night .He arrived at 8.30pm after a long day at work.Lee was friendly professional and explained to me what the problem was.I am now very relieved to have heating!! Very happy with the service I received you are a credit to your company thank you!

  Owner's reply

  Thank you for sharing your experience, Sue! We're thrilled to hear that Lee was able to resolve your heating issue quickly and professionally. It's wonderful to know that you are now comfortable in your home. Your kind words mean a lot to us, and we appreciate your recognition of our team's efforts.

• Kirstie Grace

  Nov 2025

  1

  Aftercare is beyond a joke. System was fitted in March and over the last two weeks, my mum has no heating downstairs and today has woken up with no hot water. Calls after calls and all she gets is "someone will call you back" and "you are a priority" - it would actually help if any of you had any understanding of these systems before you proceed to fit them. As per another review, they sent some small heaters, which I think they assume will keep you quiet for a while, definitely not. This company knows there is a vulnerable adult in the property and today there is also no water so what are you prepared to do about it today as a priority because i will be escalating this higher.

  Owner's reply

  We sincerely apologize for the inconvenience your mum has experienced with the heating and hot water. We understand how critical these services are, especially for a vulnerable adult. Please know that we take your concerns seriously and will prioritize your case. We are committed to resolving this issue promptly and will ensure a qualified technician contacts you as soon as possible. Thank you for your patience as we address this matter.

• Jackie Beresford-Ward

  Nov 2025

  5

  I cannot sing this company’s praises enough! Their service has been exceptional from start to finish. I would particularly like to thank Gary who went out of his way to ensure that the engineers attended quickly to help us and to Lee and Yusha who attended and worked tirelessly into the evening to ensure that we were left with a fully working system. They showed absolute professionalism, made the disabled occupant of the company feel completely comfortable and took time to engage with us and ensure that we were happy. I have completely confidence is this company and absolutely recommend them to everything. Thank you so much again.

  Owner's reply

  Thank you so much for your wonderful feedback, Jackie! We’re thrilled to hear that you had an exceptional experience and that Gary, Lee, and Yusha went above and beyond to assist you. Your appreciation for their professionalism and care means a lot to us. We strive to ensure our customers feel comfortable and satisfied, and it’s rewarding to know we achieved that for you. We greatly appreciate your recommendation!

• Paul Smyth

  Oct 2025

  1

  If i could give it no stars i would .Worst company I have ever delt with fitted.heat if pump system came back as they forgot to fit a part in the heat pump damage front panel and now saying they won't replace front panel i have to go to panasonic and pay for a front panel myself i would say stay away from this company.

  Owner's reply

  We sincerely apologize for the issues you've encountered with your heat pump system. It’s disappointing to hear about the oversight with the part and the damage to the front panel. Your feedback is vital to us, and we are committed to improving our service. Please contact us directly so we can address your concerns further and find a resolution. Thank you for bringing this to our attention.

• Nigel Kimberley

  Oct 2025

  5

  Apart from the solar panels everything else has adequate and the central heating is now working

Reviews pulled from Google Maps. We display them as posted by Google users.