County Renewables Ltd

• Sanaz Sh.

  May 2026

  1

  They have skilled engineers and electricians, but the service is absolutely terrible. Once they received the payment, they stopped responding to us. Our system hasn’t been working properly for months and still hasn’t been fully installed. Despite countless calls and follow-ups, nothing gets resolved—they either ignore us or promise to fix things and never follow through. We feel completely unsupported and stuck with an unreliable system. Even system alarms that could indicate serious issues are being ignored. It’s clear they just don’t care about their customers. I strongly do not recommend this company. I am not sure how we will cope in winter ! I feel that we did a very big mistake to go with them.

• Jim Rogers

  Sept 2025

  5

  We are very pleased with our heat pump and all aspects of the installation and service provided by Rural and Country. We wanted the hot water cylinder fitted in our bathroom and this meant space for all the pipe work was very tight. We were very impressed with the skilled work done by the plumbers in getting this difficult job done as we wanted. They worked very effectively as a team. The work took a week to complete and we were only without hot water for 4 days. Rural and Country have been very quick to respond whenever we have needed to contact them. We have no hesitation in recommending them.

• David

  Sept 2025

  5

  Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's service, highlighting the staff's helpfulness, knowledge, and professionalism. Many reviewers mentioned smooth installations, punctual service, and efficient responses to any issues that arose. The location and the team's ability to adapt to specific needs were also praised.

• Alan Bennett

  Aug 2025

  5

  After researching and speaking to over 5 companies I decided on rural and country energy to install a mitsubishi 22.4kwh cascade system. Other well known installers wouldn't even look at my house because it didn't fit into a "normal" design. Not an issue with rural though. House is 306m². 9" solid brick wall. Working with the team at Rural was a pleasure. There was one or two snags that needed addressing but they were dealt with in a timely manner. Communication with Rural was good but there could be a small delay in replying as their system designer is onsite a lot of the time. Not a issue though, as all questions are answered. My system was installed summer 2025 so don't know what my winter performance will be but I'm a Home Assistant user and I'll be monitoring every Kw used. For DHW I'm achieving a average COP of 3.8 at the moment. 300L joule. Temp set to 50c. This is live power data as Rural installed a energy meter for each ASHP. I've a open energy monitor pulse sensor on the meter sending live data via a esp32. Advice for anyone looking to swap over to ASHP, run your gas boiler over winter 24/7 and with a max radiator temp of 50c. 45c better. House thermostat to what your comfortable with. If your house is staying at set internal temp, this will show you that your house will be suitable for a ASHP. A ASHP is designed to replace the heat that the building is losing at design temp. If you run it like a boiler, on off method it will probably cost you more. Research weather compensation. With the research I've done and the system design by Rural I'm confident that heating cost will be cheaper than gas. I do have 9.24kwp solar 10kwh battery. Somethings for potential customers to be made aware of. The MelCloud app isnt very good for 2025. Mitsubishi are updating it but there's limited data for a cascade system. One recommendation for Rural and Country Energy. With uses like myself that likes a good graph (I don't know why) it would be great if you could give the more techy users a option to install the open energy monitor system as a optional extra. I'm sure if I asked at the start it wouldn't have been a issue. Good luck with your ASHP journey. If your thinking of a ASHP give Rural a call. You'll be in safe hands. I'll update the review after 2025/26 winter. Alan.

• David Cartwright

  Aug 2025

  5

  Cannot recommend enough, great communication and advice from the start, courteous and tidy fitting team, excellent product. Thank you all

• J&H D

  Aug 2025

  5

  We used R&C ES to supply and install solar PV panels and air source heat pump as replacement of oil fired boiler. They responded quickly to a request for a quotation and gave a detailed report with useful advice. Prices were competitive. Installation crews for both systems were efficient and pleasant causing minimal disruption. One year on, both systems have proved reliable and performed in accordance with specifications. The company managed grant application and all necessary permits, permissions and certificates. We are happy to recommend them for this type of renewable technology. J&H Dumolo

• John Scott

  Aug 2025

  5

  Rural and country successfully showed us that heat pumps can be installed in old properties. To prove their commitment they came all the way from Cheshire to Norfolk to install the heat pumps and sort out the plumbing in the house. We are more than satisfied and extremely grateful for all the support.

• nathaniel bell

  Aug 2025

  5

  Great and competitive service would definitely recommend!

• Tristan hill

  Aug 2025

  5

  From start to finish Rural & Country have been first rate. We have had heat pump, solar PV & battery storage fitted by this company over the past year. Good communication throughout & always friendly & helpful staff onsite.

• Angelia Lowes

  Aug 2025

  5

  When my old gas boiler needed replacing, I was keen to move away from fossil fuels, however I had read and heard conflicting reports regarding Air Source Heat Pumps, and was rather sceptical that an installation in my property, using existing radiators, would work. I contacted Rural & Country Energy, and a home visit was arranged. The information and advice I received was most helpful, and the company seemed to have many years of experience installing these systems. With renewed confidence I decided to go ahead, and I am so glad I did! The service I received from this company was excellent. The lads who carried out the installation in my property were polite and considerate, and their workmanship neat and tidy. The new system has given me plenty of hot water, along with a bungalow that is much warmer than it has ever been, even during the sub-zero temperatures we experienced in winter. I can thoroughly recommend this company and their expertise!

Reviews pulled from Google Maps. We display them as posted by Google users.