Kinectid Ltd

• Bradley Blythin-Smith

  Jan 2025

  2

  Had an ASHP, Solar panels, inverter and battery storage install back in 2022. Can't fault the workmanship, guys that came out were great. fast forward to November 2024 and the inverter packed up (sometimes these things happen). Tried calling and eventually got through. Was told I'd get a call back - never did. tried calling back and couldn't reach anyone. Its now January so I've had to find another installer to replace the inverter. Great workmanship let down by unsatisfactory communication.

  Owner's reply

  Hi Bradley, thank you for your feedback. We're genuinely sorry to hear about your experience and that our communication fell short on this occasion. We understand the frustration, especially given the quality of workmanship we deliver. Our team has reached out to see if there’s anything we can do to assist. Please know that we take customer care seriously and are actively reviewing our systems.

• Laurence Penn

  Aug 2023

  5

  Seamless from start to finish, Steve, Roy and Dan were Amazing team. Communication couldn’t have been easier, explained exactly what I needed to know and always at hand through out the process. Can’t thank you enough for workmanship of installation, professionalism and patience helping me make the right choice. Solar edge system very impressive with everything at your finger tips with mobile app and electric bill now non existent! Look forward to obtaining my long awaited planing so you can install heat pump. Cant recommend Kinectid highly enough!

• Nadia Milligan

  Oct 2022

  5

  We have been involved in all sorts of property upgrades over the years and Kinectid supplied the best ever professional service we have ever received. All of our communications with them from start to finish were prompt and friendly. We took a 'punt' on them as we were their second installation (for a heat-pump) and we could not find any reviews on them. But, their professionalism whist obtaining the quote and the nature of their company (certified B corp pending etc.) convinced us and we were not disappointed. The workmanship is outstanding and they are always available to chat through any questions regarding our new heat pump system.

• Akhil Haria

  Oct 2022

  1

  Poor communication and follow up process Initially provide a very competitive quote online, but then fail on their promise of a follow up call form their sales team. When you try and contact them, you are promised call backs, but no one bothers to. They must not want any new customers at this rate, as I have emailed several times expressing interest, but no one seems very bothered to take responsibility and reply to a potential customer. Warning sign if you do go ahead to use them and have any support queries, I would be worried about their customer support! RED FLAG

  Owner's reply

  We're sorry that a member of our team has yet to responded to your enquiry earlier this week. Given the current energy crisis we have been inundated with requests, our technical teams are doing their best to reach back out but are naturally prioritising installations. Your enquiry is in the queue and we expect someone to respond in the next couple of days, we appreciate your patience. Thank you for taking the time to leave a review, your opinion matters to us. All the best Kinectid Team

Reviews pulled from Google Maps. We display them as posted by Google users.