Phoenix Gas Services Ltd

• Grzegorz Werkowski

  May 2026

  1

  Very disappointed with the service from . I was informed by letter, email and SMS that my annual gas service and safety check appointment would take place between 10am and 2pm. I stayed home all day waiting for the engineer, only to later be told over the phone that the actual slot was supposedly 12pm–5pm. In an age of modern communication, mistakes like this are simply unacceptable. My whole day was wasted and I had to change all my plans because of their poor organisation and communication. I would not recommend using this company.

• Ellie

  May 2026

  1

  Horrendous customer service. First appointment they didn’t show as they didn’t book it in their system correctly. Second appointment I waited for 5 hours to only find out that I was ‘on their list to ring as they had to reschedule’. Disgusting service.

  Owner's reply

  We’re really sorry to hear about your experience and understand how frustrating this must have been. The issues you’ve described are not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We’d like to look into this as a priority and understand exactly what went wrong so we can put things right. Please could you contact us at [email protected] with your name, address, phone number, and email address so we can investigate further and advise on the best way to proceed. Thank you for bringing this to our attention.

• L B

  Apr 2026

  1

  Just to let you know, one of your vans tailgated me (a young woman on her own) today on the a53 from Market Drayton to Shrewsbury about 9-9.20am. They were disgusting, trying to get round me so they could see me and driving so close behind me waving their arms and laughing. It makes young woman feel so uncomfortable going out anywhere on their own when men act like that. I think you should teach your male employees how to treat women and not make them feel that scared when they’re out alone. Absolutely disgusting.

  Owner's reply

  Thank you for bringing this to our attention. We’re really sorry to hear about your experience—this is not the standard of behaviour we expect from our team, and we understand how upsetting and uncomfortable this must have felt. We take this matter very seriously and will be looking into it as a priority. If you’re able to share any further details, such as the vehicle registration or any identifying features, it would really help us investigate this thoroughly. If you could email us at [email protected] with further details we would appreciate it. Please be assured that we are addressing this internally. Thank you.

• Paymon Boroomand

  Feb 2026

  2

  Engineers are good, knowledgeable and helpful. Customer service are unhelpful, dreadful, never call you back or actually log your service plan etc. Had to prove that i had a plan and had already paid them. Won't be renewing my service plan next year.

  Owner's reply

  Thank you for taking the time to share your feedback. We’re really pleased to hear your positive comments about our engineers — we’ll be sure to pass this on to the team. However, we’re very sorry to hear about your experience with our customer service. This is not the level of service we aim to provide, and we understand how frustrating it must have been to have to chase and provide proof of your plan. We would really appreciate the opportunity to look into this further and put things right. Please could you email us at [email protected] with your details, including your name, address, and the best contact number, so we can investigate what happened and work towards a resolution. Thank you again for bringing this to our attention.

• Rachel Clayton

  Feb 2026

  5

  Fitted me a new boiler today, very polite lads, cleaned up after themselves. Would recommend

  Owner's reply

  Thank you so much for your kind feedback! We’re delighted to hear that you were happy with your new boiler installation and that the team were polite and left everything clean and tidy — we’ll be sure to pass your comments on to them.

• Helen Berry

  Feb 2026

  1

  All work has been sub standard, had heating timer replaced, it is not secured to the wall properly also it does not work. I have no heating and when I leave a message no one ever calls back.

  Owner's reply

  Hi Helen, I'm so sorry to hear that you are having issues with your replacement timer, this is not the standard we work to and are disappointed to hear you've been unbale to contact us. We'd love the opportunity to put things right, please could you email our team at [email protected] with your contact details?

• Sophie Rose-Cook

  Jan 2026

  1

  Absolutely god awful service as a contractor for housing. Apparently emergency response means ignore all day, lie about calling and possibly come out the next day. Crippling anxiety certified.

  Owner's reply

  We’re really sorry to hear about your experience and the frustration this has caused. This is certainly not the standard of service we aim to provide, especially when it comes to emergency response situations. We understand how important timely communication and attendance are, and we take feedback like this very seriously. We would appreciate the opportunity to look into this further and address what happened. Please could you email us at [email protected] with more details, including your name, address, and a contact number, so we can investigate fully and work towards putting things right.

• Customer

  Nov 2025

  5

  Aaron and Dan attended our home to install a ASHP and full heating system. We couldn’t recommend them enough. Both were extremely understanding and patient with my mother who ill. They were clean and tidy throughout, kept us informed about every aspect and went beyond the call of duty to make sure we were happy. Great company, Thank you Aaron & Dan

  Owner's reply

  Thank you so much for your wonderful feedback. We’re delighted to hear that Aaron and Dan provided such a high level of service during your ASHP and heating system installation. It’s especially great to know they showed care, patience, and understanding, as well as keeping everything clean, tidy, and well communicated throughout. We’ll be sure to pass your kind words on to them — they’ll really appreciate it.

• janice layton

  Nov 2025

  5

  Excellent service. Kept me updated on time of arrival. Accommodated my schedule. Promptly diagnosed & fixed problem. Thank you, Phoenix Gas Services.

  Owner's reply

  Thank you for your kind feedback! We’re really pleased to hear you were kept informed, that we could accommodate your schedule, and that the issue was diagnosed and resolved promptly. That’s exactly the level of service we aim to provide. We truly appreciate your support — thank you!

• flashmob vids

  Aug 2025

  1

  Got tailgated by one of your lairy, aggressive drivers going down the A52 in Nottingham this evening. He also made a gesture to me as I was 0.03 seconds late in getting away at the red light. He proceeded to ignore the speed limits. If I ever need any aggressive gas engineers to visit my property I shall give you a call.

  Owner's reply

  We're very sorry to hear about this incident. This is not the behaviour we expect from anyone representing our company, please contact us directly so we can investigate this.

Reviews pulled from Google Maps. We display them as posted by Google users.