Switchd Ltd t/a MakeMyHouseGreen

• gareth jones

  Nov 2025

  1

  Not used them for years and they've recently taken money out of my account without permission. Contacted them for a refund and a month later they still haven't done it.

• John Smith

  Jan 2025

  1

  Tone deaf to an older customer, coudn't be more unhelpful if they were actually trying. Non-existent customer service, refuse to speak or even email me with any information and point to FAQs, which don't help me. They have left me in limbo during a change of suplier. I would recommend that anyone thinking of using their services avoid this company. I have cancled my contract and still they refuse to provide any useful information.

• Richard Hoy

  Dec 2023

  1

  Pretty awful, selected me a tarrif from a company that went under, ok let's assume that was unforeseeable. Failed to set up a smart meter despite confirming it was done. Failed to pay out a referral fee early on (wouldn't have done this at the time if I'd know how useless they'd be) Failed to switch me to better tarriffs when they became available. Failed to close my account when requested in writing. Didn't fail to take another payment. Absolutely haven't saved money with this company.

• Dave Spink

  Jul 2022

  1

  Used Switchd to find a Solar system. Not too sure where to start here. I should have realised from the very beginning when I had a 2 calls from the same person, one a sales call and then a follow up with his surveyor hat on that there may be issues here. This had to be followed up by a third appointment to confirm the same details, ever since it’s felt like Groundhog Day having the same conversations multiple times. At this point I had a price and system I was happy with so agreed to proceed. I really should have done more research on them. No bad reviews seemed to be online but I have found ones just like my experience since. I have noticed some of these negative reviews are being removed so please do your research. A few weeks in I was informed we had to start again with the DNO (the official permission needed) as they'd had to make changes to the install. This caused another delay. I was told not to worry though as it wouldn't affect installation dates. It did though. It wasn't until after the DNO approval had been sorted (late and after being chased) that a date was finally agreed for install, I took the first available date due to being weeks behind schedule already. 1 day before the planned install a delivery arrived, without any warning. I was lucky to have been able to rush home to take it but did have to leave work to sort this, I was given 30 minutes notice from their office. It was only a partial delivery though no rail mounts. On the day of the planned install no one turned up, they’d not have been able to install though as no mounting rails. I have seen this happened to others. I called their office to hear they didn't know about any of this. Turns out they don't get involved with the install and it's all down to a third party they just work as an introducer, I was aware they didn’t install personally but thought they’d at least project manage the install. They don't check details and take no steps to ensure things are going to go as planned. After speaking to this third party and going back to MMHG I found out the third party hadn't paid the scaffolder's and this had caused a breakdown in business relations they canceled not just my job but others too. MMHG admitted to issues and promised to make changes in their operations moving forward. 5 days has passed, management refuse to phone me and still nothing is booked in to install. I was told I was priority number 1 by a senior “guru” due to these issue so I fear for the person priority 2 if this is what I've been offered. I reached out to the Owners but had no response. I tried to call the office but as they’ve programmed by phone number into their system I seemed to be screened and cannot get through. Very disappointed I’m lucky not to have paid the huge fee asked for up front as I had mentioned I as concerned after reading how others had been treated. I could have paid over £4000 to have no system and nothing planned in. At the moment they’ve taken £200 from me with nothing scheduled to happen after 4 months. Hopefully one of the owners will respond and I’ll get the install I was promised without further issue.

  Owner's reply

  Hi Dave, I am really sorry to hear that you have been having issues with your solar panel installations with Make My House Green. From what you have written here, I can appreciate your frustration. However, you have left a review for Switchd- the automated energy switching service. We ensure that our customers are always on the best energy deal, making switching cheaper and hassle free! Our service does not include solar panel installations. Whilst Switchd and Make My House Green are registered under the same company, they are two completely separate services run by 2 different departments. So, what I have done is passed your review onto someone from Make My House Green so that they can address your concerns and reach a positive resolution for you. You should hear from them shortly, but in the unlikely chance that you don't please send an email to the Switchd team and we will make sure to follow up. Our email address is [email protected]. Best wishes, The Switchd Team

• Kevin Wilkinson

  Apr 2022

  1

  Do not use I cancelled switched when neon reef went bust checked my bank this morning they have taken a payment for this year that I haven't asked for now getting in touch with my bank who incidentally recommended them (nationwide bank)who is coning who ?

  Owner's reply

  Hi Kevin, Thank you for taking the time to write a review. Please accept our sincere apology that your Switchd account was not closed after you emailed us to request it. Because of this, the direct debit was not cancelled. It looks like this was simply an oversight made by one of our Customer Experience Associates. We can see that you are currently in conversation with our Customer Experience (CX) Team and that they have confirmed a full refund of the last Switchd payment has been approved, which is great news! Even though we are more than happy to refund any charge taken by us in error, we recognise this is not a pleasant experience for our member to have to go through. We have passed the feedback onto the rest of the team to triple check that accounts are being closed when requested to by members, so that this does not happen again! Best, The Switchd Team

• A N

  Mar 2022

  1

  I've just been charged £11.99 for my Switcd subscription - but I'm not sure what for. Since Utility Point went bust, I was automatically moved to EDF. Switched can't move us onto a cheap tariff (and I doubt they will for the foreseeable future). Suffice to say, I'll be cancelling my membership today. The idea was good until last year but now I don't see the point it paying for such a service when there's nothing cheaper than the standard rate.

  Owner's reply

  Hi A N, Thank you for taking the time to leave us a review. We are glad to hear that you have enjoyed using our service, up until now. You're right, there aren't any good deals at the moment, but that won't last forever! Because we scan the whole market everyday, as soon as suppliers begin putting out cheaper deals, we will switch you straight away. We charge our members a small fee of £11.99 once every 6 months for this. This means for the next 6 months you do not have to waste hours or energy every day searching for deals, trying to figure out if they are worth switching to and then applying- because our super smart algorithm does that all for you! We hope you stay, but regardless, thank you for being a Switchd member! Best wishes, The Switchd Team

• Joe Claxton

  Jan 2022

  5

  I had a thirty month battle with an energy supplier because of miscalculated and massively over the top demands. SwitchD was with me every step of the way including summarising the case financial details and invoices for me in support of my case to Offgem which I won. They were sympathetic but totally impartial and even spoke to the energy supplier at key times to get statements and answers from them when the supplier refused to answer my emails and requests. I would recommend everyone go with SwitchD. A friend in deed when you need one!

• Alba de Souza

  Jan 2022

  5

  Switchd is exceptionally prompt in responding to my messages. The help is also practical and helpful. I never got this from my previous providers. Well done Switched! Full marks for being extremely customer oriented. I hope you stay in business for a very long time. I am genuinely happy to be one of your clients/customers.

• Z

  Dec 2021

  5

  I really cannot fault Switchd, they have been amazing. I've saved loads of money with them and I never even think about my energy bills anymore ! Highly recommend!

• randomjimmy

  Oct 2021

  5

  Great company that got me a cheap deal

  Owner's reply

  Hi Randomjimmy, Thank you for leaving a review. We are glad you are happy with the cheap energy deal we found you! This is possible because our super smart algorithm scans the whole energy market every day to ensure you are on the best deals. Best wishes, The Switchd Team

Reviews pulled from Google Maps. We display them as posted by Google users.