So Energy Trading Limited

• Chloe Tyler

  May 2026

  1

  Currently in a battle with So Energy who are trying to take money from me. I recently moved into a property that was previously supplied by them with the old tenants. Before I even moved into my home the supplier was changed. So energy are claiming they supplied my property 6 days after I moved in. Funny cause I never had an account with them or signed up to be with them. I was with a different complaint when I moved in. Scamming money from a mother who is trying to create a safe warm home for her baby is disgusting. If you want money that badly go harass the tenants that applied to be supplied by you and actually used your services!!

• emma carter

  May 2026

  1

  PLEASE UNDER NO CIRCUMSTANCES GO TO THIS COMPANY. I left home at the age of 16 NEVER have i had debt with electricity, which was passed to another company for me to pay off, I rang these absolute muppets to put it politely and asked why is the debt still on my account THERE OWN team member agreed that once its passed over it should not be on there, as my laywer has explained to stop you changing companies, they asked me to increase the direct debit to £353 pound a month, currently paying £216 and from my bills is a minimum of over £70 a month than what we use, I raised a conplaint and I recieved a email with no answer and that they will use this as feedback, I will be taking this further as this treatment is absloutely outragous. So my only advice if you have read this far is AVOID AT ALL COSTS FOR YOUR OWN SANITY

  Owner's reply

  Hello Emma, We’re really sorry to hear about your experience and the frustration this situation has caused. This certainly isn’t the level of service we aim to provide at SO Energy. We understand how concerning it must be to see a debt reflected on your account after it has been passed to a debt collection agency. You’re right to question this, and we appreciate you bringing it to our attention. While there are some situations where account balances and collections processes can overlap, we completely agree that this should be clearly explained and handled consistently. We’re also very sorry to hear about your experience when raising a complaint and the lack of a clear response. That’s not the standard we expect, and we recognise how important it is that your concerns are properly addressed. Regarding your Direct Debit, payments are calculated based on account balance, usage, and forecasts, but they should always feel reasonable and transparent. It’s clear we need to review this with you to ensure it accurately reflects your circumstances. If you require any further assistance please get in touch with us below. https://www.so.energy/myaccount/contact-us Kind Regards, So Energy Team

• James T

  May 2026

  2

  Took out a two year dual fuel fix for peace of mind in 2025. Initially happy with the service but when I moved house in March 2026, So Energy would not honour the contract due to a one week gap between moving out of the old address and in to the new address. So I got charged £150 exit fees and could not keep the contract I was on. "We'll refund the exit fees if you take a new contract but we won't honour the old tariff." Guess what, the only tariffs on offer now are much more expensive than the one I was on. Seems the loyalty only works one way with So Energy.

  Owner's reply

  Hello James, Thank you for taking the time to share your experience. We’re really sorry to hear about the frustration caused during your move. We completely understand how important price certainty is when you’ve chosen a fixed tariff, and it’s disappointing to hear that your expectations weren’t met when moving home. Unfortunately, due to rising wholesale energy costs, customers are unable to take tariffs that they were previously on and continue with this. I have noted this as feedback for our operations team. I can confirm if you do take your supply with you, the exit fees are automatically waived and will be added to your new So Energy account. If you require any further assistance please get in touch with us below. https://www.so.energy/myaccount/contact-us Kind Regards, So Energy Team

• Jonathan Bartlett

  May 2026

  2

  Switched to these guys ..they carried out TWO credit searches..I guess one for gas and one for electric but I switched both at the same time. Not a great start.

  Owner's reply

  Hello Jonathan, Thank you for your feedback we’re sorry to hear that your experience hasn’t got off to the best start. We understand your concern regarding the two credit checks carried out when you switched your gas and electricity to us at the same time. In some cases, separate checks may be performed as part of setting up services, but we appreciate that this can be unexpected and frustrating if it isn’t clearly explained. We’re sorry if this wasn’t communicated to you during the switching process, and we recognise how important it is to be transparent about anything that may impact your credit file. In order for us to investigate and assist you further please reach out to us via one of the methods linked here https://www.so.energy/myaccount/contact-us Kind Regards, So Energy Team

• See Pimms

  May 2026

  1

  Worst energy supplier I have dealt with. Terrible customer service. I’m going round in circles. ‘Francis’ has been unable to respond coherently and switch our Tarrif to an EV one for over 3 weeks despite the touted 2-5 days time to switch. Despite sending the frankly, rediculous amount of documents to prove we have an EV, twice. Which you can only do when it’s arrived. I do not recommend. Reading the other google reviews it seems this is not uncommon. I am considering paying the rather extortionate £150 cancellation fee just to not give them any more of my money. Extremely disappointing.

  Owner's reply

  Hello See Pimms, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and understand how frustrating this situation must be. We sincerely apologise for the delay in switching you to the EV tariff and for the inconvenience caused by having to provide documentation more than once. This isn’t the smooth or timely experience we aim to deliver, particularly when we set expectations of a 2–5 day turnaround. We’re also sorry to hear that our communication hasn’t been clear or helpful we appreciate how important it is for you to receive accurate and consistent support. We’re particularly concerned by your comments about feeling stuck in a loop and not seeing progress on your request. That’s not acceptable, and it’s something we’d like to put right as quickly as possible. We also understand your concerns around the cancellation fee and how this is influencing your decision. Before you take any further steps, we’d really appreciate the opportunity to review your case fully and see what we can do to resolve things for you. In order for us to investigate and assist you further please reach out to us via one of the methods linked here https://www.so.energy/myaccount/contact-us Kind Regards, So Energy Team

• Stacey Moore

  May 2026

  1

  So Energy installed a smart meter and monitoring system that never worked properly from day one. Despite multiple phone calls and emails over a long period of time, nobody came out to fix the issue. I made it very clear that I was unhappy with the service, but my complaints were repeatedly ignored. After switching suppliers, I then started receiving threatening letters from So Energy claiming I owed £262 and stating that my account was in default and could be passed to bailiffs. The problem is, I had received no prior correspondence asking for payment or notifying me of any outstanding balance. My direct debit was still active, so if there was genuinely money owed, they could have simply collected it directly. The whole experience has been extremely disappointing and stressful. Poor communication, unresolved technical problems, and aggressive debt collection tactics are not acceptable customer service. It’s no surprise customers choose to leave. I would not recommend this company based on my experience.

  Owner's reply

  Hello Stacey, Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve faced and the stress this situation has caused. We’re particularly concerned to hear that your smart meter and monitoring system did not work correctly from the outset and that this wasn’t resolved despite your efforts to contact us. This is not the level of service we aim to provide, and we apologise that your concerns were not addressed as they should have been. We’re also sorry to hear about your experience after leaving, especially regarding the communication about an outstanding balance. Receiving unexpected and urgent correspondence would understandably be upsetting. We’d like to reassure you that it’s never our intention to cause distress, and we take concerns around billing and communication very seriously. Your feedback about both the technical issue and the handling of your account highlights areas where we need to improve, particularly around follow-up, clear communication, and support when things go wrong. In order for us to investigate and assist you further please reach out to us via one of the methods linked here https://www.so.energy/myaccount/contact-us Kind Regards, So Energy Team

• kamal ahmed

  May 2026

  1

  Very disappointed with So Energy. They lure you in with a very low quote, but once the cooling-off period is over, the prices suddenly shoot up ridiculously high. My monthly bills became much more expensive even with very little energy usage. On top of that, the exit fees are too high, making it difficult to switch suppliers. I was honestly much better off with my previous supplier — cheaper, clearer pricing, and no nasty surprises. Would not recommend.

  Owner's reply

  Hello Kamal, Thank you for sharing your feedback we’re really sorry to hear about your experience and that you’ve been left feeling disappointed. We understand how concerning it must be to see your costs increase after joining, particularly if this felt unexpected. We strive to be clear and transparent with our pricing at sign up, including how quotes are calculated and how they may vary over time due to factors such as tariff type, usage estimates, and wider market changes. That said, we’re sorry if this wasn’t clear or if your bills didn’t reflect what you were expecting. We’re also sorry to hear that your monthly costs have felt high despite low usage. This is something we’d genuinely like to look into further, as it’s important to us that your bills are accurate and fair. We appreciate your feedback regarding exit fees as well. While these can apply to certain fixed-term tariffs, we understand how this can feel restrictive, and your comments will be shared internally as we continue to improve our offering. In order for us to investigate and assist you further please reach out to us via one of the methods linked here https://www.so.energy/myaccount/contact-us Kind Regards, So Energy Team

• Andy Fyfe

  May 2026

  1

  Avoid at all costs. Receiving letters asking me to pay for a previous owners bills and when contacted, they push the blame on me and enforce it. Customer service is dreadful also

  Owner's reply

  Hello Andy, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience. We apologise for any inconvenience faced. This is not the level of service we aim to provide and would like to make things right. In order for us to investigate and assist you further please reach out to us via one of the methods linked here https://www.so.energy/myaccount/contact-us Kind Regards, Duncan So Energy Team

• Terry Moss

  May 2026

  1

  When I rang to close my account gave me a closing balance which paid. Only to take out another payment the following month without any statement or notification why. When I checked back on statements and payments made I've overpaid and now they have my money their ignoring my emails. Now back with Octopus energy a professional company with good and easy communication.

  Owner's reply

  Hello Terry, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience, especially the unexpected payment taken after you’d already settled your final balance. That’s certainly not the level of service we aim to provide. We understand how frustrating it is to feel out of pocket and not get timely responses, and we sincerely apologise if your emails haven’t been addressed as they should have been. Any overpayment should of course be clearly explained and refunded promptly. In order for us to investigate and assist you further please reach out to us via one of the methods linked here https://www.so.energy/myaccount/contact-us. Kind Regards, Jag. So Energy Team.

• Yorkermaurader

  May 2026

  1

  Never go with this, company cowboys trying to bully me for 1.600i counter sue u in court I got omsbudman evidence clo w ns

  Owner's reply

  Hello James, We’re sorry to read this and are concerned by your experience. This isn’t how we aim to communicate with our customers, and we certainly don’t set out to cause distress or make anyone feel pressured. If there’s a billing dispute or complaint in progress, including involvement with the Energy Ombudsman, we want to make sure it’s handled fairly and in line with their guidance. We’d really like the opportunity to review your account, understand the situation fully, and ensure everything has been dealt with correctly. For data protection reasons, we’re unable to discuss account details publicly, but please contact us directly through our official support channels and reference this review so we can pick it up and look into it properly. In order for us to investigate and assist you further please reach out to us via one of the methods linked here https://www.so.energy/myaccount/contact-us. Kind Regards, Jag. So Energy Team.

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