Cotswold Energy Group Ltd

• Simeon Bowen-Jones

  Mar 2026

  5

  Just finished my install and I'm a very happy customer. We had some equipment issues but they stuck with it and got everything sorted out, which makes for a much more positive recommendation

• Kathy Shaw

  Mar 2026

  1

  I had my system installed March 25 (it was a complete debacle and when finally checked by an independent electrician, had multiple problems and should not have been signed of by Cotswold electrically). I paid extra for batteries that could be installed outside and were guaranteed to work in the cold. Early January the batteries wouldn't charge/discharge and on investigation I discovered Cotswold Energy had installed the incorrect batteries (confirmed by them). Despite numerous emails and calls and promises to get back to me I am still waiting for this problem to be rectified. I can see this ending up in the small claims court.

• paul pocock

  Jan 2026

  1

  Waited three days for a sales person to call me. Was promised on a Friday I would be called. It's now Thursday and still waiting. Very poor. If that's an indication of their level of service then perhaps best to keep away. Such a shame. I had an installation put in last April by them and they were excellent.

• Kind Regards

  Dec 2025

  1

  M5 south near J8/9 at 10am today, blatantly watching a video on his phone in hand with the van swerving. Piss poor driving!

• Helen Harding

  Nov 2025

  3

  I had my ASHP fitted a year ago. Whilst the engineers themselves are excellent and I think did a good job, the after sales care is very poor. I received poor advice on the number and size of radiators and returned several as there wasn't sufficient room in the house for them! It was agreed that I would be credited for these against future services but this seems to have been conveniently forgotten so I am now several hundred pounds out of pocket. I will of course pursue this, in court if necessary. I also now believe that I paid far more than average for the system; at the time I trusted the good name of the company but I think was taken advantage of. The previously reasonable customer care department has been outsourced to a call centre with telephone lines mostly engaged and no one with any clue on the end of the phone when you do get through. I do hope that Cotswold Energy read this and other reviews and do something to recover their good name.

• Diane Evans

  Nov 2025

  1

  Very poor after service : Had my ASHP fitted 3 years ago and I have been calling and emailing since mid September to book an annual service. No one returns my calls or emails and I am told that I am on the list to be seen. Still no call back from anyone. If I could go to someone else to get it serviced I would but feel that for warranties to be valid I am stuck with Cotswold. They used to be a very good company, sadly not anymore . Very frustrating.

• Liz Macbeth

  Oct 2025

  1

  Disgustingly poor after care. Error on certificates meant we couldn't register for a solar tarrif for months. 7 months later the issue is still unresolved and contacting anybody is just a case of being passed from pillar to post. 4+weeks between emails with staff who clearly have no clue on solar systems. Avoid !

• Mark Sydenham

  Aug 2025

  1

  After five months of being messed about and given the runaround, I eventually cancelled my order for solar panels from Cotswold Energy, which had been arranged through ScottishPower who refunded me my deposit and were very apologetic.

• Ashley Smith

  May 2025

  1

  Hopeless aftercare. Fitted a heatpump system under ECO4 scheme last year. Intermittent fault with pump controller left house with no heating in January and still chasing repair. Emails ignored and fobbed-off on the telephone for months now. Have a warranty on paper, but not in practice. Wish we'd kept the storage heaters, far less hassle.

• patricia sewell

  Jan 2025

  5

  Cotswold Energy Group recently installed solar panels and replaced old storage heaters and insulation on our property with new efficient models . All the work was done quickly and we were left with a clean house which is warmer and uses less energy. It was a good and efficient service that we were very pleased with and can recommend .

Reviews pulled from Google Maps. We display them as posted by Google users.