Gasway Services Ltd

• Ginny Knock

  May 2026

  5

  Lewis came today on an emergency call out as our boiler had stopped working after sounding as though it had been replaced by a jumbo jet engine. Absolutely fantastic service - he went above & beyond to get it repaired & working again which was not a quick or easy job. Really friendly, helpful, clean & professional throughout, ensuring everything was working perfectly before leaving. Highly recommended!

  Owner's reply

  Hello, Thank you for your five star review - we really appreciate your comments regarding Lewis. We are very pleased you are happy with the service provided. Kind regards Amanda

• Dev

  May 2026

  2

  I’ve now had two installations with this company, and unfortunately the overall experience has been disappointing. While the installation itself was completed, there have been repeated issues throughout. On both occasions, the team arrived with equipment that was damaged or not functioning properly, which immediately raised concerns about quality control. Communication has also been poor. I raised several concerns directly with the company via email, including staff conduct and damage to my property, and did not receive any acknowledgment or response. A lack of basic follow-up or apology is not what you expect after raising legitimate issues. The conduct of some staff on-site was unprofessional. This included speaking to me in a dismissive manner when I explained health conditions, showing irritation over reasonable requests (such as using the front door to prevent dirt being tracked through the house), and generally coming across as uninterested in resolving concerns. There was also significant disruption caused during the work. A neighbour even felt the need to leave a note due to loud swearing and shouting from the workers, which reflects poorly on the company. In terms of property care, my flower beds were badly damaged, and my flooring has been left with permanent gouges, which appears to be due to a lack of basic protective measures. I am also currently dealing with a new issue involving a loud grinding/whirring noise coming from the electrical box, which has raised concerns about whether the system is functioning correctly. As a council tenant, I would expect the same standard of care as any other customer. Instead, the treatment I received felt noticeably poorer — which is particularly concerning given that many council tenants are vulnerable or disabled and deserve greater consideration, not less. The fact that the company is paid the same regardless of the customer makes the substandard level of service even more difficult to justify. Overall, I do not feel I was treated with the level of professionalism, care, or respect you would expect as any customer. Based on my experience, I would not recommend this company.

  Owner's reply

  Good morning Dev, We are sorry to hear of your experience. Please contact us at your earliest convenience on 01603 404 755. So that we may discuss this matter further. Many thanks Gasway

• Carrie Cook

  Apr 2026

  1

  Be great if they turned up. Four times appointment been made everytime they don't turn up! Come on gasway sort it out!

  Owner's reply

  Hello Carrie, We are sorry to hear and wish to apologize for the low standard of service that you have received. Please contact us at your earliest convenience on 01603 404 755. So that we may discuss this matter further. Many thanks Gasway

• Maria Alden

  Mar 2026

  5

  Gasway have been incredibly quick in sending out an engineer to my elderly mum. Her heating had broken down, we had a lovely chap called kevin , who was very thorough and explained every thing he was doing. He was so polite, and considerate towards being in mum's home. A total asset to gasway.

  Owner's reply

  Hello, Thank you for your five star review - we really appreciate your comments regarding Kevin. We are very pleased you are happy with the service provided. Kind regards Sam

• jane durrant

  Mar 2026

  1

  Here we go again heating button switched off radiators red hot dont worry cause you don’t,that I’m being hammered by ovo £4300 as long as you have heating and hot water eh, why dont I turned the boiler off, because I’m not a Gasways engineer, oh well could come out in 5 days, or maybe 4, rang at 1 pm Friday 13th, what’s the point of out off hours, unless there all Gasways staff are in pubalready.

  Owner's reply

  Hello Jane, I am sorry to hear that you have received this service. Please contact us to discuss this further on 01603 404755 so we can look into this issue and rectify the points that you have raised. Many thanks

• Angela Roberts

  Mar 2026

  5

  Richard has done it again! This time fixing the leak in my boiler. Not only was he polite saying hello, he also asked how I was with a smile as if he meant it, agreeing to wear shoes coverings and didn't need mine as he had his own, taking them off and putting them back on again whenever he needed to leave and return to my property. He listened to what the problem was, investigated and got to work fixing it straight away. He even listened to me drone on with what was in the news, and I know he was as he answered questions! He left my property clean and tidy as he found it. Most importantly he didn't ask to use my toilet, asI hate that. It's a personal space after all. Thanks Richard, for being you!

  Owner's reply

  Thank you for your 5 star review about our boiler repair service. We have passed your compliments along to Richard. Who is very glad that you are happy with the service.

• lucky cat

  Mar 2026

  1

  Not good waited all morning for engineer to come. between 8 and 1 and then no phone call no contact at all been waiting all that time and still not come sort my heating. Just left the message with him the tell them where is the engineer? Bad customer serviceit was bad enough now I have wait in a hole day for them 8 6 at night such a bad company to use. Shorty flagship to find someone better than her and local

  Owner's reply

  Hi, I am sorry you have received this service. Please contact us to discuss this further on 01603 404755 so we can look into this at your earliest convenience. Many thanks

• Eren Mutludag

  Feb 2026

  1

  Not a good experience at all!. The engineer who arrived at my house on the 27/02/2026 - 11:30 ish, was very rude and impolite from the very beginning in phoning to confirm he was on his way to being very sharp and abrupt in answering general questions that I have. Very dissatisfied today the least. This is definitely a complaint which requires full investigation!!

  Owner's reply

  Hi, I am sorry you have received this service. Please contact us to discuss this further on 01603 404755 so we can look into this at your earliest convenience. Many thanks Sam

• Richard Woods

  Feb 2026

  5

  Thank you to Ash who turned up and put our towel rail up, Gasway should have sent him out the 1st time when it was booked in. Less then 2 hour job.

  Owner's reply

  Thank you for the feedback, Richard. I’m sorry to hear that you had to wait in for an appointment which didn't go ahead. Our goal is to ensure your engineer turns up at the agreed time, however with emergency callouts that is not always possible. We are always working to make our process even more efficient. If you wanted to give us further feedback about this, feel free to contact us at 01603 404 755 as we would love to hear from you. Thanks Sam

• karunakaran vithian

  Feb 2026

  5

  Very prompt and professional service by Richard who found the problem with our leaking boiler and fixed it

  Owner's reply

  Hello, Thank you for your five star review - we really appreciate your comments regarding Richard. We are very pleased you are happy with the service provided. Kind regards Sam

Reviews pulled from Google Maps. We display them as posted by Google users.