Liberty Gas Group Limited

• Mark Tynan

  May 2026

  1

  I have serious concerns about the conduct of an employee called Dean Carroll. In my experience, his behaviour towards disabled people has been discriminatory, intimidating and completely unacceptable. A company working around vulnerable people should take this extremely seriously, because vulnerable tenants and customers deserve to feel safe, respected and protected in their own homes. I am asking Liberty to investigate this properly and explain what safeguards are in place when employees are dealing with disabled or vulnerable people.

  Owner's reply

  Hi Mark I am concerned to read your comments, We would like to look into this further, please contact us at [email protected] with more details. Thank you for bringing this to our attention. Regards Wendy

• Adam Thorneycroft

  Apr 2026

  1

  I have had to wait for them for eight times after taking time off work each time. The majority of the appointments have been canceled. The gas engineer arrived, looked at the issue, and informed us that we needed to reschedule the work. This has happened three times for the same job. As a result of our complaints about the previous engineer, they sent out another company today, which unfortunately also turned out to be a no-show. Your review expresses dissatisfaction with our service and requests contact with our support team to address a recurring issue. However, based on the details provided, it appears that steps to resolve the problem have not yet been taken.

  Owner's reply

  Hi Adam Thank you for taking the time to share your experience. We’re concerned to read about the repeated appointment issues you’ve described and understand how disruptive this must have been, particularly when time has been taken off work. To allow us to review what has happened in more detail and understand the full context around the appointments, we would appreciate the opportunity to look into this further. Could you please contact us at [email protected], including your address, preferred contact details, and, if possible, the dates and times of the appointments referenced? This will enable the appropriate team to review the history and follow up accordingly. Thank you for bringing this to our attention. Paul

• All Welcome

  Apr 2026

  4

• Troy Small

  Mar 2026

  1

  Disgusting service. Dad has been without hot water and heating for 2 weeks cannot get in contact with anyone. Ask call back no rings you back.

• Lim Lfc

  Mar 2026

  1

  Twice booked between 12 and 5 no show up

• Chris Fitzgerald

  Mar 2026

  1

  Absolutely awful they make my housing look awful 3 years IV had a none safety front door none fire proof I'm in a block of flats when they new they messed up 2 people where sent out same day to take measurements I then get a message for my new door to wait in I then get a phone call for lock replacement saying nothing is on the system for a new door she then terminated the call coz I called them useless also waited 3 years for AA window handle lucky to get 1 star

  Owner's reply

  Hi Chris Thank you for taking the time to share your feedback. We’re sorry to hear about the frustrations you’ve experienced, and we want to make sure this is looked into properly. So that we can review the details of your case and ensure the right team picks this up, please email us at [email protected] with your address and contact information. Once we have this, we can investigate further and provide you with an appropriate update. Thank you for giving us the opportunity to look into this for you. Paul

• Marcella Moses

  Feb 2026

  1

  My vulnerable mother has had no consistent central hearing for 7 days. 5 of those with none at all. And almost impossible to get hold of anyone

• Anne Hosking

  Feb 2026

  1

  After 3 days trying to rearrange time of appointment on January 22nd, due to work commitments and being on hold for over 15 min each day I finally in despair messaged Liverpool who rearranged the time for AFTER 11.30. On the 22nd I had a missed call at 8.45 to say we called and you weren't in. NOT GOOD. Rearranged for last day of my holiday Feb BUT time quoted as all day. Now have a rather miserable, abrupt engineer here. Will recommend my landlord gets rid of Liberty as soon as possible as this isn't the 1st time I've had problems with them. I dread the annual service from this company.

• Chloe Ashour

  Jan 2026

  1

  Absolutely disgusting service boiler has broken 11 times in 8 weeks and still not bothered to find the problem it cause. It has broken yet again and now on 3rd day with no heating or hot water, this is a shocking service and company even some of the engineers that have come out have even said the same thing about there own company... I have a little 3 year old boy who has little to no immune system and is classed as an emergency when it comes to heating it's just disgusting absolutely disgraceful if I could give 0 stars I would

  Owner's reply

  Hi Chloe, Sorry to hear of this issue, Please send an email to [email protected], with a description of your complaint, address and full postcode and one of our Feedback Officers will investigate. Kind regards Wendy

• Jack Statham

  Jan 2026

  1

  In my 70s reported a faulty central heating and hot water boiler to them a week ago. Still not fixed and have waited twice all day for an engineer to arrive. Sub zero temperatures at times. Have to chase for information. Managed to get an electric radiator for them after a few days. The boiler was supposed to have been checked by them a couple of months ago. Was told by one of their operatives, "they just go through the motions and that it is a waste of time". Very reassuring.!!!!.

  Owner's reply

  Hi Jack, Sorry to hear of the issues you have encountered. Please send an email to [email protected], with a description of your complaint, address and full postcode and one of our Feedback Officers will investigate. Kind regards Wendy

Reviews pulled from Google Maps. We display them as posted by Google users.