HS Energy Group Ltd

• Michael Budgen

  Apr 2026

  5

  Came to advise update on my solar panels, now 11 years old, and possible battery install. After assessment stated that not required and advised to remain as I am. Nice honest result . Thank you.

• Terry Hughes

  Mar 2026

  5

  I recently changed my WI-FI router and Lili helped me with the connection every step of the way. She was also very patient with my limited technical ability

  Owner's reply

  Dear Terry, Thank you for taking the time to share your experience. We're pleased to hear that Lili was able to help you every step of the way through reconnecting your system to your new Wi-Fi. We'll be sure to pass on your kind words. Warm regards, The HSEnergy Residential Team

• Dennison Packer

  Feb 2026

  5

  HSE originally installed our solar panels a few years ago. The team did a great job - we got 10 panels installed, and an exterior cabinet to house the Solis inverter and battery. We learned the fact that we had an exterior cabinet fitted is not the typically done thing. At the time (I think regulations have changed) it should have been housed indoors, but there wasn’t an ideal space so HSE sourced a weatherproof exterior cabinet that they installed on our driveway. Everything was done very neatly and tidily, with the exception of the excess cable in the cabinet which wasn’t a big deal but would have been nice to have been made good. Recently, we started having issues with the datalogger and COM port on our inverter. HSE were quick to send out an engineer, Chloe, to resolve the issue - to open up the inverter and check the connections, repair the loose port, and finally replace the datalogger and take care of the new WiFi connection for us. Chloe was courteous - giving me a heads up 15 minutes before she was due to arrive - and friendly and polite. She also listened to me explain everything that had happened with the unit as it wasn’t all in her brief. She took the time to explain everything in a way I could understand, and also offered some advice on how to avoid similar issues in the future. For the cherry on top, Chloe also tidied up all of the excess cable in the cabinet which she didn’t have to do - but was very much appreciated. As a new member of the HSE team, Chloe deserves praise for a great customer service. Shout out to Lili as well who was a breeze to talk to by email and a great help at getting everything sorted. I would be happy to recommend HSE to others.

  Owner's reply

  Dear Dennison, Thanks so much for your detailed review, we really appreciate you taking the time to share your experience! We’re glad to hear you were happy with your original solar installation and that everything was completed neatly overall. It’s fantastic to hear Chloe was able to get everything sorted quickly and made the whole process easy to understand. She’ll be thrilled to hear your kind words, especially as a newer member of the team! And we’ll definitely pass your shoutout on to Lili as well. Thanks again for your recommendation, it means a lot! 😊 Best regards, The HSEnergy Residential Team

• Josh Atterborne

  Jan 2026

  5

  HSEnergy were fantastic start to finish. Very approachable, responsive and flexible where they could be. We're really really pleased with the end result and would recommend them to anyone interested in getting panels / battery / EV charger.

  Owner's reply

  Dear Josh, Thank you so much for your kind review and for taking the time to share your experience. We’re thrilled to hear that you’re happy with your solar and battery installation and that our team delivered a fantastic experience from start to finish. Your recommendation truly means a lot to us. If you ever need any assistance or have questions about your system, please don’t hesitate to get in touch, we’re always happy to help. Best regards, The HSEnergy Residential Team

• M Coe

  Jan 2026

  4

  Generally this company responds promptly and helpfully when we have any issues. However, sometimes the support answers didn't work (eg out of date videos), but at that time Lili Long stepped in to make sure everything was solved. Her perseverance and assistance was extremely helpful, without which this review might only be getting 2 stars at the most. Thank you LIli.

  Owner's reply

  Good afternoon, Thank you for taking the time to share your experience with us. We’re delighted to hear that Lili was able to resolve your issue. We’ll be sure to pass along your kind feedback to her. We’re sorry to hear that the video you received wasn’t helpful. Your comments have been noted, and we’ll share this feedback with the manufacturer, as they provide these materials to us. Thank you also for reconsidering and rating us a 4 star rather than a 2 star. If you need any further assistance or have additional questions, please don’t hesitate to get in touch. We’re always happy to help. Kind regards, The HSEnergy Residential Team

• Cuffy Scrunt

  Dec 2025

  5

  Call regarding technical issue regarding solar readings following BrGas smart meter upgrade, resolved promptly via on-line access in < 5 mins, by operator who knew exactly what the issue was and how to fix it. Very pleased.

  Owner's reply

  Good morning, Thank you for taking the time to share your experience. We’re delighted to hear that our colleagues exceptional knowledge helped address your concerns. If you need any further assistance, please don't hesitate to contact us. Warm regards, The HSEnergy Residential Team

• Martin Emery

  Dec 2025

  5

  My contact with Jordan was exteremly useful and allowed me to make a very quick decision that I am sure was correct. The installation of a battery yesterday was very easy for and both Chloe and Chris worked very hard all day and the result is an extremely good installation. Chloe was also very helpful with setting up both a mobile telephone and a computer.

  Owner's reply

  Dear Mr Emery, We truly appreciate you taking the time to share your experience. We’re delighted to hear that Jordan was able to support you in your decision-making process and that Chloe and Chris delivered an excellent installation. We’ll be sure to pass along your kind feedback. If you ever need anything else, we're just a call away. Warm regards, The HSEnergy Residential Team

• David Claridge

  Nov 2025

  5

  I'm using the HSE Sentinel monitoring system having had a solar system installed by HSE. Installation was flawless. The monitoring system is really great and reassuring. It ensures the system including batteries is optimised and can take care of scheduling battery recharge to ensure cheapest tariff is used. The customer service team is knowledgeable prompt with replies to enquiries and helps me manage a system that I have no idea as to how the magic works. In an industry that's packed with cowboys, I'd highly recommend HSE as a highly professional outfit.

  Owner's reply

  Dear Mr Claridge, Thank you for taking the time to share your experience. We're delighted to hear you're enjoying the benefits of our Sentinel monitoring service and that our team delivered a professional, knowledgeable, prompt and positive customer service experience. We'll be sure to pass this feedback on to them, it means a lot. If you need any further support, please don't hesitate to reach out. Warm regards, The HSEnergy Residential Team

• Chris Todd

  Aug 2025

  5

  As other reviewers have commented we too had a new modem fitted and so lost our Fox Cloud App. Lili Long was most helpful and when we could not reconnect using the instructions sent by email, talked us through the whole process with clarity and patience.

• Michael Thomas

  Aug 2025

  5

  Rapid response to my question re supplier app - answering my question and solving my problem. Thank you!

Reviews pulled from Google Maps. We display them as posted by Google users.