Steve Gregor Plumbing & Heating Ltd T/A Gregor Heating, Electrical & Renewable Energy

• Fraser Fleming

  Jun 2026

  5

  The technician calls in advance then completed the service professionally giving updates during and on completion of the service. No mess and very well done.

  Owner's reply

  Thank you for your kind feedback. We’ll be sure to pass your comments on to the team.

• simon smith

  Jun 2026

  5

  Engineer was competent, helpful and efficient

  Owner's reply

  Thanks Simon for taking the time to leave a review

• Hasmukh Joshi

  Jun 2026

  5

  Prompt, professional and completed the job swiftly.

  Owner's reply

  Thanks for taking the time to leave a review, we appreciate it

• Helen Devane

  Jun 2026

  5

  Dawn arrived early but didn’t knock until 8(planned time). She was very helpful explained everything and talked to us through what service plan we needed to take on now that our boiler is nine years old. She set up all the forms and submitted them to Gregor Heating so no effort from our point which was great Dawn I saw you two years ago and you were good then and carry on. You’re still good now thank you.

  Owner's reply

  Thank you for such lovely feedback. We’re delighted to hear your comments on Dawn both this time and two years ago. We’ll be sure to pass your kind comments.

• C B

  Jun 2026

  5

  Thank you to James the engineer who provided an excellent service for my heat pump and cylinder. Friendly, knowledgeable and professional. Very happy indeed. Thank you.

  Owner's reply

  Thank you so much for your lovely feedback. We’ll make sure your kind words are passed on to him.

• Anders Olsson

  Jun 2026

  5

  We are appreciated Daron our technician, he did a fantastic job. He was warm, friendly and professional.

  Owner's reply

  Thanks For taking the time to leave a review we will pass on your comments to Darren

• Ad Explorer

  Jun 2026

  1

  0 STAR REVIEW - SHOCKING COMPANY My experience with Gregor Heating has been extremely bad. Gregor Heating was involved in a number of installations and repair works at my new-build property, many of which subsequently became the subject of repeated defects, failures, and return visits. The most serious issue concerned the heating system. They call themselves as "renewable specialists" but can't get the basics right (i.e fitting a toilet seat). The heat pump was installed by them with the flow and return pipework REVERSED, which is a fundamental installation error. They later SIGNED OFF THE SYSTEM AS COMPLAINT! Despite this, I spent months trying to obtain clear answers regarding the impact on the system and the ongoing issues that followed. The brand new heating system installed by them has been malfunctioning, not working at the time of independent inspection, randomly stopping, making a loud banging noise after each hot water cycle. The Gregor "specialists" have not been able to resolve any of these issues despite them visiting the property multiple times. Other issues produced by the Gregor's "specialists" include: - A bath cold tap that supplied hot water (!) - Loose toilet seats that required multiple visits and still repeatedly became loose afterwards (!) - Leaking internal pipework; - A leaking reducer between the incoming mains water supply and internal stopcock within the first year of occupation (!) - Leaking and loose guttering; - Ongoing heating system faults and performance concerns. - pipework that is not clipped within the walls and ceiling which resulted in the pipes knocking against plasterboards (!) - pipework not secured in the kitchen cupboards. - toilet water valves malfunctioning and making noise. What was particularly frustrating was the number of repeat visits required and the apparent inability to permanently resolve issues that should have been straightforward to diagnose and rectify (bear in mind that it is a new house and apparently new items). I was also disappointed by the attitude of some members of staff. On occasions, legitimate concerns were challenged or dismissed rather than investigated properly, which created an unnecessarily confrontational experience when I was simply trying to have defects resolved. As a shared homeowner, I would expect a contractor involved in new-build installations to demonstrate a high standard of workmanship, accountability, and professionalism. Unfortunately, based on my experience, Gregor Heating fell well short of those expectations. I cannot recommend them based on the quality of work, the number of defects encountered, the repeated repair failures, and the overall customer experience. It's has been absolutely awful and they should be reported to the trading standards.

  Owner's reply

  We’re very sorry to read about your experience and understand how frustrating and upsetting it must have been to deal with repeated issues and visits to your home. The concerns you have raised are serious, particularly those relating to the heating system, workmanship and the way your queries were handled. This is not the standard of service we aim to provide, and we would like the opportunity to review the full history of the work and investigate each point properly. As we cannot identify your property or account from this review alone, please contact our Customer Care team with your address and contact details, referencing this review, so that a senior member of the team can look into the matter and respond to you directly.

• Symon Spencer

  May 2026

  5

  I had some issues on my cloakroom, toilet and ensuite toilet both staining and potentially leaking. The engineer John Dillon took the time to assess the issues properly and replaced the flush system on the cloakroom toilet, he also noticed a seal had failed on the shower tray and ordered a replacement for me. This was an exceptional service from John and much appreciated.

• Alastair

  May 2026

  5

  Very friendly professional engineer. Arrived on time respected my property and completed the boiler service.

• nando obertelli

  May 2026

  5

  Had our first boiler service and was very pleased with the communication form booking to appointment day. The engineer turned up on time and was very helpful and polite. We have now signed up for Gregor’s heat plan.

• Steven Coombe

  May 2026

  5

  Excellent service from first phone call to actual visit. Very professional and very friendly to deal with. Would recommend to anyone.

  Owner's reply

  Thank you so much for your kind words its exactly what we aim for, and great to hear. Your recommendation means a lot to us.

• Allyson Sweet

  May 2026

  5

  Have been using Gregor Heating for some years now. They installed my boiler and have carried out service and repairs every year since. Friendly staff and engineers. Recommended.

  Owner's reply

  Thank you for your continued trust and recommendation. We’re proud to support our customers year after year with dependable service

• mike perrett

  May 2026

  5

  Excellent service for many years,highly recommend.

  Owner's reply

  Thanks Mike for taking the time to leave a review - it is appreciated

• Jackie Granville

  May 2026

  5

  Very friendly and efficient office staff, who booked my appointments very quickly. Engineers were on time and explained everything they were doing.

  Owner's reply

  Thanks Jackie for the 5 stars - we will pass your feedback onto the team

• Robert Gerrish

  Apr 2026

  5

  Engineer was courteous, informative and capable.

  Owner's reply

  Appreciate your feedback- thanks

• Ruth Lawson

  Apr 2026

  5

  Great service, friendly and helpful and committed to getting a solution - thank you!

  Owner's reply

  Thanks Ruth - this is what we are all about

• Gayathri Kagithala

  Apr 2026

  5

  Engineer was very helpful explaining where the issue was and rectified it.

  Owner's reply

  Thank you for your 5 star review, we really appreciate your positive feedback.

Reviews pulled from Google Maps. We display them as posted by Google users.