British Gas Social Housing Ltd

• Golden FREDDY KING908

  Jun 2026

  1

• Keith Williams

  Jun 2026

  1

  After 6 weeks of trying to resolve a billing dispute, British Gas has still not honoured a tariff confirmed in writing twice by their own staff. On 23 April, they confirmed the Electric Driver v16 tariff at 4.39p off-peak in writing. On 27 April, a named complaint handler confirmed it would run until May 2027. Their billing system never applied it. They've since placed a tariff I did not agree to on my account at more than double the agreed rate, and generated a debit balance of £384 arising from their own billing errors. My formal written rejection has been ignored for over a week. Now waiting for the Energy Ombudsman 8-week threshold. Avoid if you have solar panels or an EV — the specialist tariff process is completely broken.

• Mags

  Apr 2026

  5

  Excellent service Resolved my issue promptly.

• T

  Apr 2026

  1

  0 stars . Terrible company, really wish I had not switched , but I know for future. You will never get through to a "Customer service" agent in the UK

• Kristaps Smits

  Mar 2026

  1

  Lovely parking, who cares about people in wheelchairs.

• k K

  Feb 2026

  1

  BRTISH GAS LITE. stay well away as useless as this company. Both British gas and lite, shocking. Will never use these again.

• Kristian Thompson

  Feb 2026

  5

  Easy to park, lots of EV chargers

• Emma Davies

  Feb 2026

  1

  I’m sharing my experience with British Gas in the hope it helps others navigate the complaints process more safely and effectively. After multiple serious issues with British Gas, I’ve learned that many customers don’t realise they have support options outside the Energy Ombudsman. This matters because once the Ombudsman makes a decision, it cannot be appealed or escalated, even if you strongly disagree with the outcome. Their decision is final. If you’re vulnerable, struggling, or feel you’ve been mistreated, please know you are not limited to the Ombudsman route. Other organisations that can help you: • Your Member of Parliament (MP) MPs can raise a formal complaint directly with British Gas through their parliamentary team. This route often results in faster, more serious attention than the standard complaints process. • Citizens Advice Extra Help Unit (EHU) If you are vulnerable or at risk, the EHU can take over your case and communicate with British Gas on your behalf. They have more authority than a normal complaint handler and can ensure that safeguarding rules are followed. • Warm Wales (for residents in Wales) Warm Wales can support vulnerable households, assist with energy issues, and intervene when suppliers fail to act responsibly. These organisations have been far more supportive and responsive than British Gas itself. I’m leaving this review not out of anger, but to help others avoid the stress, confusion, and distress that can come from feeling trapped in a complaints process that doesn’t seem to protect you. You deserve to be treated with respect, and you have the right to know your rights and options.

• CHRISTINE LILIAN BEAUMONT-RYDINGS

  Jan 2026

  1

  Dreadful. Numerous numbers not acknowledged. No area given not known. My gas use since the 23.10.25 has not given that my landlord had this last bill sent to me . .Why not? My gas use was made on a back burner boiler he refused to put in. At court the,Judge ordered him in the fitting of safer and correct gas,use especially since other areas also remiss I suggest your service to have sent this bill is to inform my landlord to help him update his account.. Please let me know when all Gas usage and billing is correctly updated

• About this Place

  Nov 2025

  1

  Bad company Bad service Bad wait times Bad pricing Bad staff training Bad wait times Bad lies Bad listeners Bad to communicate Bad to be honest Bad Bad Bad Bad Bad -5stars thats a very not happy customer, but let's face it, you dont listen so who cares

Reviews pulled from Google Maps. We display them as posted by Google users.