Greenscape Energy Ltd

• Tim Harvey

  May 2026

  5

  Greenscape dealt with my Solar and Air Source Heat pump installation at a very busy time for them. Very happy with the experience and outcomes. - relaxed and clear survey and quote process. - professional installation crews - customer experience focus - quick fault resolution - no hidden charges - easy to contact - high levels of Integrity Good value for money I was particularly impressed with remote fault fixing (air block on ASHP).

  Owner's reply

  Thank you for your fantastic feedback. We are delighted to hear you were happy with the survey and quotation process, installation experience, and ongoing support. It is great to know you found the team professional, easy to contact, and focused on delivering a positive customer experience. We really appreciate your support and kind recommendation.

• Robert Park

  May 2026

  1

  They like to take your money off you but then leave you in the lurch when something goes wrong. It's been over a month since they last replied to my emails and I now have a battery system that doesn't charge above 21%. I definitely wouldn't recommend this lot.

  Owner's reply

  Thank you for your feedback. We are sorry for the frustration caused and the delay in communication. We can see that contact has now been made and a date has been agreed with you to investigate the issue further. We appreciate your patience in the meantime.

• Neil Mellor

  May 2026

  1

  Greenscape installed a Stiebel Eltron ASHP system for me and provided great advice pre-sale. Since then, after 6 failures of a component of the heating system their service has become steadily worse. No emails or calls are replied to despite repeated requests, including a formal complaint to their CEO, having been without heating for a month.

  Owner's reply

  Thank you for your feedback. We are sorry to hear of the ongoing issues and frustration caused. We can confirm that our Technical Support team spoke with you last week and we are continuing to work with Stiebel Eltron to help resolve the matter as quickly as possible.

• Jay

  May 2026

  5

  Great installation and service Solar panels installed quickly and professionally I would recommend them

  Owner's reply

  Thank you for your review. It is great to hear the installation was completed quickly and professionally. We really appreciate your recommendation.

• StevieBee

  May 2026

  5

  From start to finish we were informed about everything. Scaffolders were on time and very efficient with little interference to us. The electrician and panel fitters were also on time and explained what they were doing as they progressed and were excellent and extremely helpful and friendly. Everything finished in a day, unfortunately battery that we want was not available at time of installation. We are expecting this within a month. No hesitation in recommending this company and installers.

  Owner's reply

  Thank you for your great feedback. We are really pleased to hear you were happy with the installation and the team. We appreciate your patience regarding the battery and look forward to completing this for you soon. Your recommendation means a lot to us.

• Niki Martin

  May 2026

  5

  My solar panels and battery storage system were installed within a few weeks, it was quick and efficient, the team were friendly and helpful.

  Owner's reply

  Thank you for your kind feedback. We are really pleased to hear you are happy with the installation and the team. Your support is greatly appreciated.

• Stephen Aguilar-Millan

  May 2026

  1

  Great installation but truly awful after sales service. Nobody answers the phone, nobody follows up voicemail messages, and nobody replies to e-mails. If anything goes wrong, you're on your own.

  Owner's reply

  We are sorry to hear of your dissatisfaction. We have been unable to locate any emails or voicemails other than the one from yesterday. A member of our team has reached out to you this morning to obtain further information, in order to resolve this issue for you.

• Sajjadul

  May 2026

  1

  Everything went smoothly from the start, they were very proactive in following up on phone calls and emails and very keen to get you onboard. However, after the installation I found that a tile had been damaged by the scaffolding which was put up and I have been chasing this up for months now - first I used to get prompt responses from the support team but now they have even stopped responding - when you spend so much money on solar panels (and they wasn’t the cheapest either) you would think they would give you a tiny fraction of it back to repair the damage without hesitation but instead they just say they will get someone to look into it but then they just leave you waiting. If you are thinking about using them just don’t expect to get compensated if anything goes wrong or they damage anything!

  Owner's reply

  We are very sorry to hear about the broken tile following your installation and the delay in getting this replaced. I can see a member of the team reached out to you last week to escalate this as a matter or urgency with the scaffolding team and this will be followed up to ensure no furtehr delays occur.

• d M

  May 2026

  1

  I have a system installed by Greenscape which is great when it is working, but service aftercare is sadly lacking. You can expect to be off grid for weeks or months, as I still am, as they dont seem to have sufficient engineers to make visits

  Owner's reply

  Thank you for your feedback. We are sorry for the delay in responding and the inconvenience caused. We can see an appointment has been completed today and hope this has now resolved the issue for you.

• Amyas Phillips

  Apr 2026

  5

  Have had a heat pump system from Greenscape up and running a few weeks. Contrary to my expectation I don’t have to think about the system at all now it is set up, which is perfect. The heating actually works better than before as the radiators are now balanced. I previously had solar panels from them and that was a good experience too. Put them together and yesterday I worked from home all of a sunny spring day and for a 4 bed house took only 0.2kWh from the grid, which is miniscule. Greenscape made the job very understandable and inspired confidence from the start. They handled all the planning and grants and followed through with a smooth and tidy installation.

  Owner's reply

  Thank you for your review and please accept our apologies for the delay in responding. We are delighted to hear how well your system is performing and that both your solar and heat pump installations have been a positive experience. Your feedback is greatly appreciated.

Reviews pulled from Google Maps. We display them as posted by Google users.