Saltire Facilities Management Limited

• Carol MACKIE

  May 2026

  5

  These guys are incredible. Very polite and respectful. Job done no nonsense. Thank you

  Owner's reply

  Hi Carol, this is so lovely to hear! Thank you so much for your lovely review!

• Caroline Durnan

  Apr 2026

  1

  Terrible Service. Rip-Off company don’t want to repair boiler… pushing to buy new boiler TWICE! I have 2 properties and exact same thing in both, months apart saying “can no longer get parts, need new boiler.” Both boilers have been repaired easily with independent engineer and now working perfectly. I paid the company for six years for service plan. BIG MISTAKE!

  Owner's reply

  Hi Caroline, Thank you for taking the time to leave feedback. We’re sorry to hear you’ve been left feeling disappointed by your experience. Our engineers’ recommendations are always based on the condition of the appliance at the time of inspection, considering factors such as age, safety, availability of parts, and overall reliability. In some cases, replacement is advised where ongoing repairs are unlikely to be cost effective or sustainable. Given that the boilers were 20 years old and also 26 years old we have taken into consideration the age, repair requirements and advised the most economical route for both yourself and your tenants would be replacement of the existing appliances. This option would provide peace of mind for all involved and also you would have benefited from new boiler warranty and a discounted rate on the existing maintenance plans. We appreciate that you chose to seek a second opinion. We’d like to stress that our intention is never to pressure customers, but to provide professional advice based on our assessments and industry standards. We’re sorry if this was not how it came across. If you would like us to review the matter further, please contact us directly – we would be happy to help.

• James Mcleod

  Jan 2026

  5

  Had my Yearly Service done on my Boiler yesterday 16/1/26 Dylan the Engineer that Came to Service my Boiler he’s been the Best I’ve had in the Last 3 years Very Polite Very Professional and Very Good at his Job he explained a few things to me why my Gauge was Always at 0 and it’s been like that 2023,2024 once I explained to to Dylan what was happening he knew right away what was wrong with my Boiler I would Just like to say Thank you and Great Job Thanks James 🐶👊

  Owner's reply

  Thanks James! I've passed this on to Dylan :)

• Scott R

  Jan 2026

  2

  Had a service contract with Saltire for a few years - some glitches but mainly OK. Most recent annual service revealed a new internal pipe was needed, which they ordered and came back to fit a few weeks later. While attempting to remove the old part, their engineer stripped one of the screws and couldn't get the part off, so informed me the boiler now had to be replaced, as they wouldn't repair it due to its age. This was apparently due to risk of carbon monoxide escaping through a hole in the pipe, which would have been acceptable for a few weeks but not permanently. They kindly offered me a discount of £220 off a quite expensive new boiler to replace the one they broke. I went elsewhere...

  Owner's reply

  Thank you for taking the time to share your experience. We’re sorry to hear that this situation left you feeling disappointed. While we’re glad to know your service contract was largely positive over the years, we appreciate how frustrating this particular visit must have been. In cases involving older boilers, components can unfortunately seize or degrade over time, and occasionally issues only become apparent when work is carried out. Where there is any potential risk to safety — particularly relating to carbon monoxide — our engineers are required to act cautiously and follow strict safety guidance. We understand that the outcome was not what you hoped for, and we respect your decision to explore alternative options. Your feedback has been noted and will be shared with the relevant teams so we can continue to review how situations like this are handled and communicated. Thank you again for your feedback, and we wish you all the best going forward.

• Sylvie Fulton

  Dec 2025

  1

  6 ‘emergency’ visits in space of 14 days. And on 3 separate occasions I’m found these are only tools that are working. Lovely guys but boiler has flooded 3 times in a fortnight and I find a left over item each time they leave. Wouldn’t recommend. They are really bad.

  Owner's reply

  Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been, particularly with repeated visits over such a short period. While we’re pleased to hear our engineers were polite, it’s not the level of service we aim to provide if issues are recurring or if items have been left behind after visits. That’s understandably disappointing and not acceptable. We’d really like the opportunity to look into this properly, as repeat emergency call-outs and ongoing faults are taken very seriously. If you’re willing, please contact our customer care team with your address and reference number so we can review the work carried out and address any outstanding concerns. Thank you for raising this — your feedback helps us improve.

• Khant Maw

  Dec 2025

  1

  Owner's reply

  Thank you for your feedback. We’re sorry to see you felt your experience deserved a one-star rating. We’d really like to understand what went wrong and see if there’s anything we can do to put it right. If you’re happy to do so, please contact our customer care team with a few more details so we can look into this further. We appreciate all feedback, as it helps us improve our service.

• Htuu Lou Rae

  Dec 2025

  1

  Owner's reply

  Thank you for your feedback. We’re sorry to see you felt your experience deserved a one-star rating. We’d really like to understand what went wrong and see if there’s anything we can do to put it right. If you’re happy to do so, please contact our customer care team with a few more details so we can look into this further. We appreciate all feedback, as it helps us improve our service.

• kevin dawson

  Nov 2025

  1

  DO NOT USE THIS COMPANY. I had a monthly service contract for boiler cover with this company for 6 years (£15.99 per month). Other than the annual inspection they never carried out any work on my boiler. Recently the boiler (although still working) developed an intermitent noise. Following 4 engineer visits as well as several no show service calls they phoned to say that the unit was no longer economical to maintain. This is despite the fact they could not find the cause for the noise. Laughably they offered a FREE boiler survey so that they could quote for a replacement. Needless to say I declined their kind offer. They offer poor service as well as poor ethics. I am still waiting for their manager to contact me in order to explain their reasons. They are happy to collect their monthly £15.99 as long as they dont have to spend any money on parts WHICH ARE INCLUDED ACCORDING TO THEIR TERMS & CONDITIONS. AVOID THIS COMPANY. THEY ARE NOT HONEST OR COMPETENT! Footnote.... the boiler is still running but their contract is not!

  Owner's reply

  Thank you for taking the time to leave your review. We’re genuinely sorry to hear how unhappy you are with your experience, and we understand why this situation has caused frustration. Service contracts are intended to provide reassurance and support, and it’s disappointing to hear that you feel let down after being with us for such a long period. When boilers reach a certain age, intermittent issues can unfortunately become difficult to diagnose and resolve safely, even after multiple visits. Where engineers believe a boiler may no longer be economical or reliable to maintain, they are required to advise this in line with safety and industry guidance. The boiler survey offered was not intended to pressure you into a replacement, but to provide clear information should you wish to explore your options. That said, we’re sorry if this came across otherwise. Thank you again for raising your concerns. We regret that this experience has left you with such a negative view and wish you the best going forward.

• Kathy O'Hara

  Nov 2025

  5

  I cannot praise this company highly enough. Phoned this morning and the engineers arrived by lunchtime and it wasn’t even an emergency. They couldn’t have been nicer and found the fault quickly. Their prices are so competitive and no call out charges. A professional and friendly company with excellent prices and staff who go above and beyond, what more could you ask for.

  Owner's reply

  Hi Kathy, This is wonderful to hear - thank you for leaving such a lovely review!

• R J A

  Aug 2025

  1

  Parking in my private reserved parking space just shows the ethics of this company. Regardless of whether I want to use it, this company has no right to steal it for the day.

  Owner's reply

  Thank you for raising this. We’re sorry to hear about your experience and understand why this would be frustrating. Our engineers are expected to park considerately and respectfully at all times, and using a privately reserved parking space without permission is not acceptable. This does not reflect the standards we set for our teams. Your feedback will be shared with the relevant management team so this can be addressed and prevented going forward. Thank you for bringing it to our attention.

Reviews pulled from Google Maps. We display them as posted by Google users.