Otter (South West) Ltd (Otter (SW) Ltd)

• Jen

  May 2026

  5

  Very professional, honest and helpful company. They were quick to arrange the inspection, flexible with access to the property, and provided a very detailed report. I also appreciated that the work was charged by the hour and they were completely fair and honest with the final price. The engineer explained everything clearly and helped me understand the condition of the boiler, plumbing and heating system before buying the property and attached pictures. I would definitely use them again in the future and would highly recommend them to others. Thank you again for all your help

  Owner's reply

  Hi Jen, thank you for the review, we are really pleased to hear that everything went smoothly with the install and you were happy with the service you received.

• Ali Sherwood

  Sept 2025

  5

  The team at Otter have been excellent, professional, and hard working throughout. I would thoroughly recommend them.

  Owner's reply

  Thank you Alison, we are so pleased that you are happy with the Solar PV Install we carried out.

• Radhika Doraiswamy

  Jul 2025

  5

  Excellent service. Always on time with good communications regarding appointments etc. wish other companies were as efficient

  Owner's reply

  Thank you Radhika for the great review we are pleased that you were happy with our services.

• Anne Howe

  Jun 2025

  5

  Courteous, knowledgeable and friendly servicing of our boiler.

  Owner's reply

  Thank you for the fabulous review Anne. We a pleased to hear that you were happy with the service our team provided

• Robert Liddell

  Oct 2024

  5

  Great service and amazing staff. We needed some urgent work done on our heating system and they were outstanding throughout. The engineer took time to explain exactly what the issue was and what was needed and provided a number of options to resolve. The work was completed and we couldn't be happier with the service we received. Top job from this company, would highly recommend.

• Mick Daniels

  Oct 2024

  5

  Excellent service from an excellent business. We had a plumbing issue which required urgent assistance and Otter could not do enough to help - they responded immediately and had the fault fixed within hours. Friendly helpful staff, what's not to like! Highly recommend.

• Katy Trowell

  Oct 2024

  5

  Couldn’t recommend this company enough. They were incredibly accommodating to help replace my condemned boiler as quickly as possible. They arrived on time, were polite, extremely hard working and left my house as they found it, clearing up as they went. A very happy customer. I wouldn’t hesitate to use them again

• George Thompson

  Sept 2024

  2

  Do companies like Otter South West Ltd think they can charge for simple plumbing work, not do it correctly and then expect the customer to fix the problem. Not to mention not returning calls for a week in order to address the issues. Is it reasonable for me to charge them for my time as they do for theirs? Totally disappointed with their service and communication, they are not as good as they think they are.

• Paul Toothill

  Sept 2024

  5

  Otter were very prompt with paperwork and quote delivery after our initial enquiry. They answered our questions regarding the process and the installation. This was done by phone calls / texts after receiving quotes. Tom (the installer) made himself available for a call with our building contractor to work through the installation and how best to work with the roofers. All was agreed and this plan was stuck to during the works. By way of a reference, we were provided with a customer who had similar works done. We were able to contact them and they too had no issues with the works and service given by Otter. Both installers worked tirelessly to complete the project and ensured it was done to our satisfaction and that we understood the system and how it worked. Both were very personable and well presented. Tom did exactly what he said he would regarding the installation and kept to the agreed schedule. He gave us a very good introductory overview of the installation and our duties insofar as maintenance goes (albeit minimal). Overall, I found Otter to be a very professional company and would definitely recommend them.

  Owner's reply

  Hi Paul, Thank you for the review, I have passed this onto Tom. We are so pleased you are happy with the install and that Tom did everything he could to keep the job on track.

• sarahslovelystuff

  Sept 2024

  5

  Fabulous expert service, friendly and always willing to answer questions.I would highly recommend.

  Owner's reply

  Hi sarah Thank you for the fabulous review and recommendation. We a pleased to hear that you were happy with the service our team provided.

Reviews pulled from Google Maps. We display them as posted by Google users.