South West Heat Pumps Ltd

• Katharine

  Nov 2024

  2

  We are over 5 years into our Ground Source Heat Pump (Clausius) installation which was carried out by South West Heat Pumps. The installation went well and for the first couple of years we were happy with the service we received from South West Heat Pumps. But as time went on we started to find that the company were so busy with installations that it became harder to book them in for servicing or maintenance and the charges were getting higher. Last month our heat pump broke down and whilst SWHP did come and make the repair in good time, we had to pay over £800 for new Clausius parts despite being told that the parts were guaranteed for 7 years. SWHP maintain that because the company they bought the Clausius parts from have ceased training, this means the guarantee is no longer valid. This seems mad when Clausius are still trading and producing parts. It's just the company that SWHP used to purchase the parts from who have ceased trading. Maybe we were naïve but when the installation paperwork said the parts were guaranteed for 7 years, we thought they would be. There wasn't anything to say that if the company/agent they bought the parts from ceases trading then there is no guarantee. We have raised with this SWHP but they feel they haven't done anything wrong, which is so disappointing.

• David Evans

  Jun 2024

  5

  Would highly recommend this company, fantastic service, friendly and professional. Did an outstanding job installing our heat pump and no request was to much for them.

• Mike Williams

  Jan 2024

  1

  Appalling after sales customer service, product works but try getting a warranty fault fixed and they will try anything to bat it away.

• Joe Green

  Sept 2023

  5

• KYLE GREEN

  May 2023

  5

  Very friendly members of staff very helpful

• Simon Parker

  Mar 2023

  1

  Tried very hard to work with this company after promising to work with us they stopped returning calls despite many promises to do so - very disappointed and we have wasted a month on this highly recommended firm

• Milo Lloyd

  Feb 2023

  5

  Absolutely exceptional consideration and support in informing me on heat pump products and options. We are unfortunately too far to avail of their services but I would choose them in a heartbeat if I could.

• Mike Pearson

  Dec 2022

  5

• Pete Curley

  Feb 2022

  5

  First class installation asked question over problem we had created ,office rang back told us how to correct quickly very pleased with how system operates

• Jane Stevens

  Feb 2022

  5

  An excellent company who did a great job installing a heat pump in our old thatched cottage. Everyone we dealt with, both by phone and in person, was professional, knowledgeable, helpful and friendly. The installation team were amazing: their hard work, attention to detail and obvious desire to do a really good job was heartwarming. We knew from Dominic's first visit to us that we were in safe hands, and know that they will continue to support us with maintenance and any other queries we have. Very highly recommend them.

Reviews pulled from Google Maps. We display them as posted by Google users.