Osborne Energy Ltd

• Debbie Lewis

  May 2026

  5

• S Bell

  Oct 2025

  1

  Unfortunately stretching to 1 star for Osbourne Energy. My experience to date - extremely unsatisfactory. From my very first interaction with this organisation, there has been a consistent lack of engagement, urgency, and un-willingness to provide meaningful support. Core issue continues to be misunderstood or deliberately disregarded. Going by reviews (not positive ) cannot believe such a company can continue to operate in this day and age. Obsourne Energy your customer service is extremely weak - maybe it's time for some reflection.

• STEPHEN PULLEN

  Feb 2025

  5

• a s

  Nov 2024

  1

  Avoid this company. Dangerous requirements given to me by Lauren Alcock. Very poor service particularly from Lauren Alcock who asked me to risk my familys life by her unreasonable and impossible requirements. She also changed her goalpost requirements and wanted me to further risk my family life. Lauren Alcock also gave incorrect information on CIGA despite hard proof from CIGAs website. Director Raymond Osborne and other senior management staff Emma completely ignored this issue despite contacting them with evidence and giving them a fair opportunity to rectify the problem which they ignored.

• Carol Noel

  May 2024

  5

• Jade Clement

  May 2024

  1

  Were supposed to give neighbours notice to move a structure and didn't, so only carried out some of the work and left the biggest problem wall untouched. Helped themselves to the entirety of my water butt's, then stole my watering can??

• Neil Chapman

  Nov 2022

  1

  Would select 'no stars' for this company if I could. Negligent installation of loft insulation on behalf of British Gas caused damp and mould in the upstairs rooms of our house and the company is unwilling to do anything about it due to the warranty only being for 12 months. Reputable companies would not stuff the insulation into the eaves causing damp problems. Apparently, the eaves should be left clear for ventilation purposes. This was not done (amateurs) and they have absolved themselves of all responsibility due to the fact for the last 10 years we had put all the damp issues down to faulty double glazing (which we are due to replace in the New Year). Only on having the double glazing surveyed this month was the cause of all the issues identified as poorly installed loft insulation. Avoid this company at all costs - they are amateurs and don't know what they're doing. Find a reputable alternative.

  Owner's reply

  Thank you for taking the time to leave a review. For complete clarity, Osborne Energy did not install insulation at your property, we are purely working on behalf of our Client. The loft insulation was carried out over 10 years ago and your claim is outside the 12-month warranty period. We are sorry that this conclusion does not reach your expectations.

• Alexandra Hulegaard

  Jan 2022

  1

  Unprofessional and inhuman company. They made me sign over my Eco grant 11 month ago and have still not installed a boiler and they are aware I have no heating and hot water for more than 11 month, and they do not respond to formal complaints. Please be advised the government ​Trustmark logo is no guarantee for decent professional customer service.

• mohammed kadir

  Mar 2020

  5

  Very informative

  Owner's reply

  Thank you for your feedback, it is very much appreciated

• Father Bill Haymaker

  Nov 2019

  4

Reviews pulled from Google Maps. We display them as posted by Google users.