W.T Flockhart Ltd

• Steve Hocking

  Jun 2025

  1

  terrible company parking, regularly dumping there vans for weeks on end in st ives!

• Patricia Hodges

  Jun 2024

  1

  Spoke to a lady called Lamara who was extremely rude to myself and another lady was rude to my husband. The customer service is shocking and I wouldn't recommend anyone calling them for assistance.

• Debs Gregory

  Jul 2022

  5

• Wayne Flockhart

  Nov 2020

  5

  Jon The reason we didn't price the work for you was: 1. We couldn't fit the works into your time frame, which I did tell you when I came out to the job 2. There was no H&S in place on the job, at the time I visited 3. There were no Government Guidelines in place for COVID The safety of our staff is fore most to us & I wouldn't be prepared to send them to your site Hopefully, you will not get a visit from the HSE! Wayne

• Lynn Grierson

  Mar 2020

  1

  Failed to get back to us as promised by receptionist on phone.

  Owner's reply

  Hi Lynn, I am sorry to hear that you did not get a callback, we do not seem to have your name on our system so I am unable to look into this further without more details. If you wish to discuss further please let us know, 01326 561971

• Bernard Harvey

  Jun 2019

  5

  Turned up on time and fixed the problem

• Ross Williams

  Jun 2019

  5

  Top firm. Top service

• richard weir

  Jul 2018

  5

  Excellent Service Helpful receptionist recorded details of the plumbing problem at my holiday cottage and said she would get an engineer out ASAP. About an hour later Jason phoned and I detailed the plumbing layout in the cottage and the problem. He phoned back later in the day and explained he had found the problem and sorted it out.There were German visitors in the cottage who were impressed by his manner and professional approach. This communication with the customer is very important and the engineer on this job could not have done better.All in all a very positive experience.

• Gary Roberts

  Feb 2018

  4

  The rant below is still valid, but since they have been out to repair my very unreliable Alpha boiler (not supplied or fitted by them) quickly and efficiently. The engineers have all polite and friendly and done their absolute best to repair a really bad boiler. So apart from one bad experience with one person on the phone, they have been excellent. Let me down hugely. Took a day off work for an engineer to come between 12.00 and 2pm and I get a voicemail cancelling it at 6 minutes to 12.00 Absolutely no remorse from the lady on the phone, and when I complained and told her it was unacceptable, she said ok, go back to your manufacturer then I’m cancelling the order. I understand it’s minus 7 tonight so everyone has probably been giving her grief all day, but I feel she took it out on me. So myself and my 4 year old daughter are now stuckwithout heating or hot water on the coldest day of the year. They were polite and reliable when my boiler went down last time, but it was a warmer time of the year and I guess they were quieter and needed the business then.

• leigh Santi

  Mar 2017

  5

  Excellent service

Reviews pulled from Google Maps. We display them as posted by Google users.