Sureserve Energy Services UK Limited

• RockOut Rainbow

  Apr 2026

  5

  We recently had Sureserve, Bathgate install a new boiler, radiators and smart vents to our home to make it more energy efficient. Wow, the guys on the day were absolutely incredible. They worked fast, as a tight team and all was finished with no issues by 3pm. From the initial survey to completion, they are brilliant. Really put our minds at ease shout what we could expect on the day. We now have a wonderful new boiler and radiators which means no more freezing showers and flashing warnings to repressurise the system. Highly recommend the team!

  Owner's reply

  Thank you so much for your fantastic feedback. We are delighted to hear that your experience with our Bathgate team was such a positive one from the initial survey through to completion. It is great to know the installation team worked efficiently and as a strong team, and that everything was completed smoothly and to a high standard. We are especially pleased to hear that the process helped put your mind at ease and that your new system is already making a real difference to your home comfort. It is very much appreciated. We will make sure your kind words are shared with the team.

• Sue and Sarah

  Apr 2026

  5

  We had a fantastic service from SureServe Bathgate staff. From the office staff, the boiler installation team, the smart vent team and even the Inspector, everyone was professional, courteous and helpful. I was slightly anxious after reading some of the negative reviews posted here. However, our experience has been ⭐️⭐️⭐️⭐️⭐️ Thank you SureServe Bathgate, from two very happy customers 😊😊

  Owner's reply

  Thank you so much for your lovely feedback. We are delighted to hear that you had such a positive experience with our Bathgate team. It is great to know that our office staff, boiler installation team, smart vent team and inspector all provided a professional, courteous and helpful service throughout. We really appreciate you taking the time to share your experience, and we will make sure your kind words are passed on to the team.

• George Wilkinson

  Apr 2026

  3

  Were on our estate for a year still not finished they have gone now rubbish left still here very very slow in blyth

• K R

  Mar 2026

  1

  Sureserve, more like unsureserve. We really don't know if we have been coming or going with this company, 4 months and job still not complete. From no shows to turning up at the wrong time, damage to my property, including my car being scratched, my bathroom door, skirting, carpet runners bent, carpets, etc and won't pay compensation! Best avoided in my opinion!

  Owner's reply

  Thanks for your feedback. We are really sorry to hear about the issues you’ve experienced. To help us look into this properly, please email our enquiries team at [email protected] with your full name and address. This will let us check your case and see what went wrong. We take missed appointments, property damage, and delays seriously and want to sort this out for you.

• Niucha Niucha

  Mar 2026

  1

  Avoid them!! It was an absolute joke—we had cavity insulation and the state of my house and garden after their work requires a complete overhaul. A cracked wall inside the house, damaged garden decorations, lights, grass, and plants. Tons of white dust in the house—two weeks of deep cleaning and painting inside my home !!! They keep postponing the deadline for covering the holes in the house’s facade!! Every time excuses.. The manager promised repairs and pressure washing of the house—I don’t believe a single word since they can’t even finish the job they started!! Three weeks and it's still not finished! Nightmare….

  Owner's reply

  We are very sorry to hear about the problems you’ve experienced with your cavity insulation. Please get in touch with our enquiries team at [email protected], including your full name and address, so we can locate your case and look into what happened. We appreciate you letting us know and thank you for getting in touch.

• Michelle Watkins

  Feb 2026

  1

  The guys came out to do the cavity wall insulation and said it would take a day they then advised would need to come back the following day to finish the job which they did do, but a week later when the next guys came to fill it. They said it had not been done properly and can not put the new insulation in. They needed to get someone back out to empty the rest of the insulation which again they did and the guys came back to refill it. The refill should take upto 2 hours and they were here 1 hour and 10 mins doing it which I was told would have been done properly, in my options the job was rushed due to the mistakes made and I'm still waiting after 6 weeks for them to check the job and clean my house. Rude staff and team managers and come to you door and dont know why there. Would never recommend this company.

  Owner's reply

  Thank you for your feedback. We are sorry to hear about the issues you experienced with your cavity wall insulation. As this was a few weeks ago, we are not sure if everything has already been resolved. To help us check and make sure, please email our enquiries team at [email protected] with your full name and address. Thank you for getting in touch, and we will do our best to make sure everything is in order.

• alan miller

  Jan 2026

  1

  Had a survey carried out on my property for an ECO4 grant...Guy doing survey told me it wouldnt cost a penny for any work carried out..After chasing them for the results of the survey they said it would be 3.5k for the work..Also said someone would be in touch about the job and nobody has bothered calling me..Absolute waste of my time and no doubt they claim money for the survey..

  Owner's reply

  Hello Alan, I am very sorry to hear about your experience and the confusion regarding the survey and costs. This is not the level of service we aim to provide. Could you please send your full name, address, and any other relevant details to [email protected]? Once we have this information, we will investigate the matter and make sure you receive the support you need.

• scott graham

  Dec 2025

  1

  Had this company out numerous times at my neighbours were they need to through ma back gate 1. Broke my gate 2. What a mess they have left everytime in my back garden with dust,rubbish now chips 3. My other neighbours got let loose onto the street 4. A know the rules from being working in this industry and they should always be sheets put down to maintain as much stuff as possible

  Owner's reply

  Hello Scott, Thank you for sharing your experience. I am very sorry to hear about the damage to your gate and the mess left in your garden, as well as the issues with your neighbours. This is not the standard of service we expect. Could you please send your full name, address, and any other relevant details to [email protected]? Once we have this information, we can investigate the matter and provide the assistance you need.

• Martyna Kardas

  Dec 2025

  4

  They recently completed cavity walls at my home. I had 3 appointments in total, always on time and professional. They installed 2 electric fans too which are great. The only one minus is that is hard to reach them out via email because they don’t reply. I had my apportionments booked and didn’t even know about it because nobody sent me a confirmation and reply to my email. But when I phoned then everting was clearly explained so just better to phone them. Aparat from that they are very professional company.

  Owner's reply

  Hi Martyna, thank you for taking the time to share your experience. We’re really glad to hear you were happy with the work carried out, including the cavity wall installation, the installation of the electric fans, and the professionalism of our team during each appointment. We’re sorry for the difficulties you experienced reaching us by email and for the lack of confirmation, and we’re working on improving our communication moving forward. We truly appreciate your feedback and your trust in our company.

• Donna Hendry Ortanoglu

  Nov 2025

  1

  Called to report fault with my boiler on Wednesday morning at 830 am now day 4 still no one been to figure out the fault despite the fact that I have called number of times and that I have someone who is registered disabled in the house now the weekend office is closed.they just expect you to wait in the cold . very poor customer service.So glad after February I don't need to deal with them anymore.

  Owner's reply

  Thank you for taking the time to share your feedback. I am sorry to hear about the delay in attending your boiler fault and the impact this has had, especially with a vulnerable person in your home. This is not the level of service we aim to provide. I know how frustrating it is when you are left without heating, and I appreciate the efforts you made to contact us. If you are still experiencing issues or need further support, please let us know so we can help. You can also reach us at [email protected].

Reviews pulled from Google Maps. We display them as posted by Google users.