Paynes Heating and Plumbing Services Ltd

• Louis Keating

  May 2026

  5

  Friendly and informative, I felt confident on the work required. Highly recommended

• terry beckwith

  May 2026

  5

  Very satisfied, first class company. They were very knowledgeable, courteous, and carried installing sola panels, and associated hardware very professionally. Highly recommended.

• Jennifer Armstrong

  May 2026

  1

  Been waiting over. A week to have hot water and heating sorted and no communication whatsoever I am fobbed off each time being told engineers are in traffic and don’t turn up at all been over a week without hot water and heating I am disgusted with this non service

• Stephanos Yohannes

  Apr 2026

  1

  I’ve booked him in for a date. They come a week before and they isolated my gas with no Post-it note through my door and I’ve got an elderly woman in my house not really happy.

  Owner's reply

  We’re really sorry to hear about your experience and understand your concerns, especially with an elderly person in the property. This certainly isn’t the level of communication or service we aim to provide. We take situations like this seriously and would like to look into exactly what happened.

• Anne Ivorson

  Mar 2026

  5

  Intermittent central heating problem ably diagnosed by Steve, then Piers came to replace the faulty part. Both men were personable & efficient. I appreciated their professionalism & their engagement with me to explain the repair.

  Owner's reply

  Hello Anne, We’re really pleased to hear that Steve and Piers resolved the issue efficiently. It’s great to know their professionalism and clear communication made a positive impression. If you ever need any help in the future, our team will be happy to assist.

• Andrew Williams

  Mar 2026

  5

  We had Paynes fit a complete solar and battery system in Feb 2025 so it has been running for a year now. We were extremely happy with the service they provided both pre, during and post the install. They produced a comprehensive proposal pack and walked us through every aspect of the system and install. The installation team were also really good and it all went off with out a hitch. They also made sure we were connected to the relevant monitoring apps and walked us through how to use them. Very happy with the whole process and very happy with how the system has performed over the last year.

  Owner's reply

  Hello Andrew, Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that you were happy with the service throughout the whole process, from the initial proposal and design through to the installation and aftercare. It’s great to know the system has been performing well over the past year and that the team were able to guide you through the monitoring apps so you can keep track of your energy production. We appreciate you choosing Paynes for your solar and battery installation and are always here if you need any support in the future.

• Kim Woodier

  Jan 2026

  5

  I have always been very pleased with Paynes. They fitted my latest boiler about 7 years ago and since then have serviced it yearly. There’s never any drama, they arrive on time, do what they’re supposed to and that’s all anyone could ask for. Price wise, I found them extremely competitive at the time I required a new boiler, compared to others in their field and would recommend if you’re within their area.

  Owner's reply

  Hello Kim, Thank you for your continued support and for taking the time to leave such a detailed review. We’re really pleased to hear that your boiler installation and ongoing annual servicing have consistently met your expectations. Turning up on time, doing the job properly and providing good value are standards we work hard to maintain, so it’s great to know this has been your experience. We truly appreciate your recommendation and your loyalty over the years.

• Keith Godson

  Jan 2026

  5

  Our central heating failed on New Years Day. Paynes arrived the following morning (Friday) to assess the problem & ordered all the parts. On Monday George, ably assisted by Freddie, fixed our heating. They were hard working and we are very pleased with Paynes.

  Owner's reply

  Hello Keith, Thank you for taking the time to leave such a positive review. We’re really glad we could attend so quickly after New Year’s Day and get everything assessed and resolved. It’s great to hear that George and Freddie took good care of the job and got your heating back up and running. We’ll be sure to pass on your kind feedback to them, and we really appreciate you choosing Paynes.

• Maureen Watson

  Jan 2026

  1

  Well, I’m an 87 year old vulnerable lady with Cancer, heart and other major illness. I am a tenant Of a housing association who hold a contract with Paynes for their plumbing services. However yesterday morning my central heating went down I reported this thru the out of hours line. Explained my health problems and that I was a very vulnerable resident. Apart from waiting on line with two phones for over an hour I was told they have up to a 24 hour window for repairs! Today Sunday, (11/01/26) i telephoned again, only to have the same information. Apart from the fact that the HA state that should a vulnerable resident have problems of my nature they would be treated as vulnerable and action taken. As far as I’m concerned Paynes have fallen we’ll below their care for vulnerable residents and although I am dressed like Nanuk of the North I am fuming and concerned at what has happened to me in these freezing weather conditions. Any comments?

  Owner's reply

  We apologise for the issues you have been having with our service. All Hyde complaints need to be taken through the correct channel via Hyde and our management. We will look through this case and see what happened and how we can ensure this does not happen in the future.

• David Tutton

  Dec 2025

  1

  Absolute shambles . My friends boiler went on friday and she is nearly 70 years of age with underlying chest illnesses . Emergency engineer came out saturday . Didnt know what he was doing having to watch a video on you tube then blew all her electrics and left her saying an emergency electrician will be with her in 4 hours . Man came and could not understand what he had done to blow out her main fuse. Now being told she has to wait til xmas eve before anyone can come out to her . And then she will probably be told sorry need a part and nothing can be done til new year . Simply not good enough . They need to send engineer ( who knows what they are doing ) out ASAP .!!!!!!!!!! Well heres a catchup on the great service you recieve from this company ..... Reply from owner who says this is a priority and to get in touch to sort this out ..... well ....... It is now 12.00 xmas eve apparently the engineer was on his way to my friend at 8.45 am ...... is he coming from Timbuctoo????. This is a 70 year old lady who has not had any heating or hot water for 5 days now . This company does not give a damn . Utter complete shambles . I hope you all have a great xmas because i know my friend will not . I hope she does not end up in hospital with her lung illnesses. Enjoy your turkeys !!!!!!!! Well surprise surprise ........ engineer been and turns out the original engineer who blew the electrics has made a right mess of the boiler and my friend now has to wait on Paynes calling out a Valiant engineer . See how long this now takes . If actioned on monday when it should have been then she would have most probably been up and running for xmas . What are you employing there ? This man was supposed to be an EMERGENCY engineer and all hes done is make things worse and ruin my friends xmas and no doubt her health !!!!!! Where are you to sort this owner of the company ??????? What is going on with this company ????? 19th December boiler breaks down . 20th December engineer comes and blows all electrics . 24th December engineer comes and cannot fix boiler stating that a vailant engineer needs to come out . 29th December paynes engineer comes out and says it needs a fan .( But surely the engineer who came on 24th would have noticed this) . 31st December get a phone call saying they cannot get a fan till the 7th january . (Surely a part that you would keep in stock !!!!!!) That will be nearly 3 weeks my pensioner friend will be without heating and hot water all because of their engineer blowing the electrics !!!!!!!!!! It has also cost £120 on her electric as she is on card meter which incidently was her shopping money for the week . Absolute cowboys stay away from this company at all costs !!!!!!!!!!

  Owner's reply

  We’re very sorry to read this and understand how upsetting this situation must be, particularly given your friend’s age and health. This is not the level of service we aim to provide. Due to data protection, we can’t discuss job details publicly, but we take these concerns seriously and would like to review this as a priority. We ask that your friend, or someone acting on her behalf, contacts our office directly so we can investigate and ensure the matter is handled appropriately. Thank you for bringing this to our attention. On more investigation we had left the property with heating in the form of heaters and a working immersion. We know this is not the ideal set up over this period but we did leave the property with adequate heating and hot water.

Reviews pulled from Google Maps. We display them as posted by Google users.