The Fuel Effect

• Chris

  May 2026

  5

  Very efficient, friendly, professional and helpful team. Installation performed on time. Heat pump working as promised. Highly recommend the Fuel Effect.

  Owner's reply

  Hi Chris, many thanks for your feedback which I will pass on to the engineer who carried out your work

• Robert Joyce

  Jan 2026

  5

  Excellent, thorough, friendly service from Jack as always, taking the time to clearly explain answers to questions we had.

  Owner's reply

  Hi Robert, many thanks for your feedback

• Billywright

  Dec 2025

  5

  Great service from The Fuel Effect! Very professional and a pleasure to work with. I highly recommend!

  Owner's reply

  Hi Billy, many thanks for your positive feedback which is always appreciated.

• grace

  Dec 2025

  5

  Exceptional service from start to finish, very pleased.

  Owner's reply

  Hi Grace, many thanks for your positive feedback which is very much appreciated

• Caroline Scheuermann

  Nov 2025

  5

  Great service. Jack went above and beyond during the installation and has quickly responded to any questions I have had since. I would highly recommend this service.

  Owner's reply

  Hi Caroline, many thanks for your feedback. Hope you enjoy the warm home with your new heat pump 😊

• Liv Lerway

  Aug 2025

  5

  Superb service all round from start to finish. Couldn’t be more pleased !

• Richie Bernardo

  Jul 2025

  5

  Craig and Jack did an awesome job with the new heat pump. And the quick response in sorting out the hot water was even more impressive. Highly recommended, very professional service. Keep up the great work

  Owner's reply

  Hi Richie, many thanks for your feedback. It’s much appreciated and it’s good to hear that you are happy with the new system.

• jemma scott

  Jan 2025

  5

  Had a heat pump installed late last year and have had a very toasty winter so far. Installation was carried out by friendly engineers who were happy to answer questions and advise.

• Manish Patel

  Nov 2024

  1

  2nd Update: Peter is not responding to my email or calls to their office. They agreed to pay for my ceilings but now almost 3 years on still havent paid for then. Im going to contact my insurance company to tey and get this repaired. UPDATE: After posting this review Peter contacted me and siad he would get this done. But now a few months have gone by and he still hasn't sorted things out. Im going to have to goto the MCS to get these fixed. Peter from the fuel effect installed our ASHP in 2019. It been working fine until one morning on the 10th March 2023 at about 3am my wife woke me up saying there water leaking in the loft. I rushing into the loft and quickly realised that was was a massive Leake form the water tank which was installed with the ashp. It was leaking boiling hot water into my loft, I quickly grabbed a plastic storage container and used it to catch some of the boiler water. It left like a steam room in my lift. I turned off the mains water in my kitchen and that stopped the water. I contacted Peter at the fuel effect explaining the dangerous situation with their installation and he got an engineer there the next day. The engineer who came over quickly realised the tank wasn't installed correctly and the presure release value should have a copper pipe connected to it going into a tundish and then connected to the overflow pipe. He correct the issue and apologies for that fact this should have never happend. At the time Peter said they would pay for the repairs to my bedroom ceiling and my corridor ceiling as both had damp stains and started to crack. A few weeks past and the ashp was working correctly, I got a decorator in to quote the ceiling repairs and I emailed Peter and Craig the quote. A few months later I eventually got confirmation from Peter that they would pay for the costs. It has now been 1 year 9months later and I still haven't had the payment to repair my ceilings. I was waiting for this payment so I can proceed with the works with the decorator. I have called the office number and also emailed Peter and Craig multiple times since they agreed to pay for the works and no one has responded to my emails. I would not recommend this company to anyone anymore. They incorrectly installed my new water tank with the ashp and this could have been very dangerous as the water was over 90C as stated on the Presure release values specs. I have now reported this company to the MCS and I'm waiting for their response. I have given them plenty of time to pay for the damages caused, but they just don't care.

  Owner's reply

  Hi Mr Patel, apologies that you have struggled to get in contact with us, I have searched through recent office and mobile call logs but could not find and record of you calling and the most recent text was from November 2024. I can only assume that your email has gone into Junk Mail which I will trawl through and then get back to you as soon as possible.

• Jon Stacey

  Oct 2024

  5

  The Fuel Effect maintain our ASHP system annually. This year the service was carried out by Jack, and I was very happy with the standard of his work and the way in which he communicated what he'd carried out and additional tasks we might consider in the future to maintain our system in peak working order.

Reviews pulled from Google Maps. We display them as posted by Google users.