Heatforce (Wales) Ltd

• Ayshea Howells

  May 2026

  1

  Absolutely shocking service. I prepaid for a boiler service on March 3rd. My appointment was cancelled the first time due to the engineer being sick. The second appointment, no one turned up an no communication. The third time, I called the office to check and was told the engineer was very near. Two hours later and another call to the office, with lies saying there was no answer at my address. Which I explained I was in my front garden painting my fence all day! I was promised a call out between 4/6 later that day, to receive a call from the engineer asking to come after 7pm! I declined and was assured he would call the next day between 4/4.30. And still no engineer and no contact. I would stay away from this company!

• Christopher Francis

  Apr 2026

  1

  Appalling service from Heatforce (Wales). My heating broke down in January 26, , 2 1/2 months later they still hadn’t fixed it. Often did not respond to emails, I constantly had to chase them up to get jobs done. They changed two parts on my system and charged huge amounts of money for those parts. They seemed totally disinterested in getting my job sorted. The service engineers varied greatly in competence and knowledge of my system. In the end, I gave up with them after 2 1/2 months with no heating through the winter. As pensioners we struggled but this had no bearing on their service. I would not recommend heat force to anybody. Keep well clear.

• Jackie Prisk

  Mar 2026

  5

  Terrible service, stay clear

• Kevin James

  Mar 2026

  1

  Shocking company agreed a date for annual gas safety check takes the day off work they didn't even show up not so much as a phone call not the first time either then they randomly call today and was out working no letter and cut gas off now due to safety terrible service

• Cerys Joseph

  Jan 2026

  1

  Awful Company to use! While working in my home I found cigarette butts and packaging hidden under my floorboards — they clearly hoped I wouldn't notice. I also found cigarette papers on my windowsills, confirming they were smoking inside my house throughout the job. They cut two unnecessary holes in my wet room floor instead of using the existing ones, rendering the entire room useless.The main pipe to the boiler was fitted to the hallway wall instead of under the stairs, making the room awful. Remove the copper pipes and copper water, which belonged to me off my property then lying to my father about it being stolen by the neighbours - who I have had no problem with since owning my house. Finally to top it all off when testing the work they carried out, they were smoking while testing gas. If they were a desent company they would know the first thing you do around gas is NOT to have any flameable items. Have tried to reach out muiltple times to them to sort the situration out however it has been 3 months and I'm still yet to hear anything back from them!!

• Mr R

  Dec 2025

  1

  I had a really bad experience with Heatforce. They charge more or less the same as other solar companies but everything is sub contracted so everything is disjointed. They will tell you the job will take 2 days but it will take a minimum of 2-3 weeks. Also the scaffolding company they sub contract have some real chavy and rough kids who make lots of mess and noise and do not respect your house. End of the day the job got done but it was a horrible experience. Totally unprofessional and I had to help lift 100kg batteries off the truck because the workers didnt turn up when they said they would. When it came to taking down the scaffolding it was 4 times they rescheduled. Paid 19k for my system and honestly was such a stressful experience.

• Judy Long

  Dec 2025

  3

• Robert Stanciu

  Nov 2025

  1

  I have bad experience with this company first of that it’s no communication with people, send people to the job and he sell u somethings and when coming home fit you different thinks this mean if u don’t have knowledge u pay for something which u don’t have it, when it’s coming problem about warranty people try to escalate the situation and u need to try to call every day to know the update and all the time pass to the manufacturer which it’s on meetings…..I don’t trust this company and I’m feel bad because I choose this …I don’t recommend anybody what happened to me and I’m still waiting nearly 10days till now nobody come to check what it’s wrong ….

• Donna Louise

  Nov 2025

  1

  I just rang Heatforce (November 7) as my central heating has a leak and I needed an emergency plumber. I was told that no one could come and have a look until the new year! I was told that as I had not used heatforce since 2020 and I was not on their preferred customer programme then they wouldn’t come! They obviously don’t want new customers.

• Helen Ford

  Oct 2025

  5

  Excellent service from start to finish Sophie was very efficient and professional . The scaffolding and erecting solar panels team were real hard workers polite and very knowledgable Great team would thoroughly recommend

Reviews pulled from Google Maps. We display them as posted by Google users.