UK Alternative Energy

• Greg Sabin

  Jan 2026

  5

  UK Alternative Energy was absolutely fabulous our Vaillant 7kw ashp and 210L cylinder was installed with real professionalism Alex the plumber and Graham the electrician done a perfect quality job and Dan the boss has real knowledge I just can't fault them the install has a heat geek guarantee to perform to a percentage level you will pay a bit more for their install but it is certainly worth it. Our home is now very comfortable and cosy. Also well done for vaillant for producing a brilliant app that is easy to use and adjust the settings particularly weather compensation without having to dive into the senso controller and ignore what other people say about heat pumps as they do work if the install is done correctly

  Owner's reply

  Thank you so much for taking the time to leave such a detailed and positive review We’re absolutely delighted to hear how happy you are with your Vaillant 7kW ASHP and 210L cylinder, and that your home is now comfortable and cosy—that’s exactly the outcome we aim for. Huge thanks as well for highlighting the work of Alex and Graham; they take great pride in delivering high-quality, professional installations, and your comments will mean a lot to them. Dan will also really appreciate your kind words about his knowledge and approach. You’re spot on about heat pumps—when they’re designed and installed correctly, they perform brilliantly. We’re glad the Heat Geek performance guarantee and Vaillant app (especially the weather compensation features) are working so well for you. Thank you again for trusting UK Alternative Energy and for recommending us. If you ever need support or have questions in the future, we’re always here to help.

• bad hand

  Aug 2025

  2

  Poor customer service by Dan Cadd.

  Owner's reply

  Thank you for sharing your feedback which has taken us by surprise. Over 45 reviews on Google and many more on Trustpilot, this is our first that wasn't 5-stars. We're sorry to hear about your experience, but without your name we are unable to look into this and would like to understand more about what happened. Please feel free to contact us directly at [email protected] so we can discuss this further and work toward a resolution.

• Ric Howard

  Jul 2025

  5

  Great installer would highly recommend :) Really pleased with my install. Very friendly professional staff, who take a great deal of pride in their work. My installation was accommodating and everything was explained to me clearly and in a way that was easy to understand.

  Owner's reply

  Thank you for your kind words and positive feedback. We're delighted to hear you had a great experience with our friendly, professional staff and that your installation met your expectations. We appreciate your recommendation and look forward to serving you in the future.

• Christine Jones

  May 2025

  5

  Great job. Very friendly and helpful staff. Treated us almost like family .every stage of the job was thoroughly explained to us prior to starting . Would 100% recommend this firm and the lads who do the work but also the ladies from the office .

  Owner's reply

  Thank you for your kind review and recommendation. We're delighted to hear our friendly and helpful team made you feel like family and kept you well-informed throughout the process. We truly appreciate your support and trust in our solar and battery storage services.

• Carol Spittlehouse

  Mar 2025

  5

  Efficient and friendly service.

  Owner's reply

  Thank you for your 5-Star review, much appreciated

• Rosemary Butler

  Jul 2024

  5

  We've recently had panels and a battery installed and we're really impressed by all the team. At every stage they were friendly, professional and communicative. When the day came for installation the team of 6 all knew exactly what their job was, worked hard and well together, and were polite and friendly. The handover was thorough and understandable. We'd have no problem recommending this company

  Owner's reply

  Thanks so much for your feedback Rosemary! It makes our day hearing about how much our customers love their Solar PV and Tesla Powerwall installations and the great service they’ve received from our team. We have passed on your review to the team involved with your install. Thank you again for your business.

• Phil Scrafton

  Jun 2024

  5

  UK Alternative Energy have fitted my Solar PV system, Eddi and Zappi. From first contact through to installation and handover the process has been brilliant. The work was undertaken with the upmost care and respect. I wouldn’t hesitate to recommend this company to anyone considering installing renewables into their property.

  Owner's reply

  We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. At UK Alternative Energy, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.

• Paul Barber

  Feb 2024

  5

  I have used UK Alternative Energy Ltd, since we moved in to our new-build property for the servicing of our air source heat pump system and I can honestly say that they are an easy company to deal with and often go above and beyond, which now days is rare. The staff are so friendly and customer focussed. If an issue occurs they endeavour to assist as quickly as possible, even to the point of trying to assist via text or video call until they are able to attend. I would have no hesitation in recommending them to anybody.

  Owner's reply

  We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

• Ed Purkiss

  Nov 2023

  5

  Great service from start to finish. They took care of all the necessary paperwork to gain approval from my local electricity supplier. The installation date was convenient, and the team arrived when promised. Due to the nature of my roof design, it took a second day to complete the installation, but I was kept fully in the loop. Unfortunately, again due to the roof design, the system did not work as advertised. I was not even aware there was an issue until the team turned up 2 days after installing the solar EV panels to reconfigure the wiring. Everything is now sorted. Overall I was very impressed with the whole process, from initial design review, installation and aftercare support. I would especially like to thank Ben, John and Bella for all their hard work. Much appreciated.

  Owner's reply

  We’ve passed your 5-star review onto the team mentioned. Thanks so much for taking the time to leave a review about your Solar PV installation. Our customer’s feedback guides our business and helps us keep improving the service we provide. Thanks for choosing us as your Solar PV installers!

• N'Erick Wozny

  Nov 2023

  5

  what can a returning customer says about the reason of returning???? well.... we're green, They are green.... great match!

  Owner's reply

  We truly appreciate your continuous support and trust in us.

Reviews pulled from Google Maps. We display them as posted by Google users.