Better Planet (UK) Ltd

• Andrew Jones AKA - The VATman

  Mar 2026

  5

  Called Better Planet today. Must say Andrea was super helpful

• JStephen C

  Nov 2025

  5

  Better Planet were excellent: Very good preparation and effective installation in December 2022 by courteous staff well managed by Stephanie and Tomas. They were particularly helpful in our response to unreasonable strictures about noise from our local planning department. The system is very quiet and we don't think our neighbours have heard it at all. My wife still loves it three years later.

• Phil Hudson

  Jun 2025

  5

  We were recommended to Better Planet by friends nearby as a family firm with great customer service. They were right. From Oliver’s initial visit to Peter’s careful survey and Thomas, Tom and Peter’s installation it could not have gone more smoothly. Jack and Stephanie visited as well. A totally professional and integrated family firm. All the members of the team were a pleasure to have in the house. System working very well. Thoroughly recommend.

• Emmanuel X

  Dec 2024

  5

  We decided to make our contribution to the global fight against climate change by replacing our gas boiler with an air source heat pump (ASHP) for heating our home and domestic water. Being a novice in this technology we had to learn and educate ourselves on this method, thankfully many official sites provide enough information for this. We contacted Better Planet company in between 4 other installers, including big electricity providers that are also operating in the ASHP installation business. The reason we selected Better Planet is because they were the only company with a well informed and rational proposal for our home which is slightly more complex than average The complexity stems from the fact that we already have a Solar Thermal system to heat our water (installed more than 15 years ago) which is providing a descent service in covering 3/4 of our hot water needs so, we didn't want to abandon and decommission it. The engineers of the company accepted the challenge to combine both ASHP and ST systems in one hot water cylinder The experience was fabulous! First a heat loss survey assessed precisely the heating needs of the house. After a few exchanges to understand the technical challenges, we concluded to the most appropriate system well adapted to the heat loss survey and not oversized. This is actually an essential part of the project if one wishes not only to heat the house well but also economically. For this reason, proposing at the start of the conversation a heat loss survey should be considered as a mark of quality of the company! During the installation which took approximately one week we have been amazed by the technical expertise, experience and professionalism of all the engineers and technicians involved. It is so comforting to see people think first and make a well-informed and common-sense decision before acting! And always consulting with us with a level of communication adapted to our understanding (from both office and field personnel). The final result looks like a piece of plumbing art, heating perfectly and constantly our house effortlessly and efficiently. Thank you Better Planet! We need serious companies like you to convince more people to make the so much needed leap to an ecologically sustainable future. Wish all success Emmanuel Xystrakis and Efterpi Papouli

• Jake Northern

  Sept 2023

  5

  Just had a heatpump for heating and cooling and underfloor heating installed with betterplanet, they have all been very professional and have been very flexible adjusting the system to meet my needs. When the job needed to get a move on they put extra hands on the job and it has felt like they genuinely want to do the best job possible. All there plumbing and electrical work has been very neat using good quality products. I recommend them thoroughly.

• Ian Klein

  Nov 2022

  5

  I have just had a solar PV system with battery installed by Better Planet, and I can recommend them very highly. I chose them because they were local to me in Hertfordshire, and although we got off to a slow start, they proved to be a very professional and responsive supplier. Despite the current problems with the international supply chain, they managed to install the system with very little delay. Stephanie, the installation co-ordinator, did an amazing job in sourcing the panels, inverter and battery, and Mark and Peter managed the installation perfectly; even providing help and support with the app that controls the installation. The system is now running well, and performing as expected.

• Bunty Shah

  Oct 2022

  5

  Used them to install a solar PV system. Installation was done in a professional manner. They have a great team, shout out to the twins, Mark and Stephanie for being so accommodating. If you want your PV install done properly contact these guys.

• Paul High

  Jul 2022

  1

  Be wary of this company. We paid over £40K for a ground source heat pump system. They configured the pump incorrectly which as a result cost us a fortune in wasted electricity and (after asking for help for several months) when we finally figured out the problem they blamed us rather than accepting any responsibility. One of many issues we had with them. Badly run and will always argue that nothing is their fault. Update to reply to Better Planet's response: We provided conclusive evidence that it cost us hundreds of pounds a month more than it should (for 12 months). It was only fixed once I worked out what the problem was, which was confirmed and put right by their electrician. I have now also replaced the faulty leaking valve that was dripping for a year since installation.

  Owner's reply

  All heat pumps use electricity. In our quotes we estimate the cost to run the heat pump, Mr High's running cost is consistent with the estimate in his quote. A minor configuration mistake which had negligible impact on the running cost was rectified under warranty.

• Luca Paulli

  May 2022

  5

  Better Planet replaced our heat pump. The team has been extremely professional. Always on time, communication was great and they took great care in carrying out the work to the smaller detail. I highly recommend them and I will use them in the years to come to carry out the annual services on the unit.

• Chris C

  Mar 2022

  5

  We used Better Planet to design, supply and install our ground source heating system. This included the necessary ground works. This very significant project was carried out on time and on budget. The team is very capable, trustworthy and responsive and I would recommend them highly.

Reviews pulled from Google Maps. We display them as posted by Google users.