Platform Property Care Limited

• Ben Daffin

  Apr 2026

  5

  We have one of your guy here todo ours gas check

• Lauren Gale

  Feb 2026

  1

  They are a terrible service. The Housing officers have very inappropriate behaviour which is unprofessional behaviour and the system is terrible. It seems like the service never listens and makes everything too confusing wasting peoples time.

• Fuzz Rugs

  Jan 2026

  1

  No hot water for over a month and they keep cancelling the appointments. No alternative given other than shower somewhere else. Still paying full rent.

  Owner's reply

  Hi Fuzz Rugs, I can see you have recently left a 1 star review for Platform Housing Group. I am sorry to read you have not had a good experience. If there is anything we can help you with, you can contact us via one of our communication channels. The Platform portal is available on www.platformhg.com/your-platform. Alternatively, we have webchat, social media, or a team of Advisors in our Platform Hub which you can call on 0333 200 7304. Lines are open Monday - Friday 8:30-5:00pm and one of the team will be happy to help. Many thanks, Customer Experience Team

• Chloe Robinson

  Jan 2026

  1

  Shambles of a company. If I could give 0 stars I would Fobbed off when I have damp/mould in a 1 bedroom house with a little boy who of which has been recently hospitalised due to respiratory problems. Can’t go and speak to anyone face to face- all over the phone to which they don’t seem to care. Just a 9-5 job to them whilst we’re all left to suffer. AVOID AT ALL COSTS- REVIEWS SPEAK FOR THEMSELVES

  Owner's reply

  Hi Chloe Robinson, I am sorry to read you feel this way about Platform Housing Group and our handling of your reports of damp and mould. We have passed your feedback to our Platform Hub to arrange for a member of our Customer Service Team to contact you directly to discuss. Many thanks, Customer Experience Team

• Adrian Harris

  Oct 2025

  2

  Well just moved into a bungalow with these I have several serious health issues & due to miss internal communication I was left for over an hour at the property waiting to view & sign the tenency there is no mobile signal here & if I hadn't finally got through to someone I would still be waiting now. The bungalow has had extensive refurbishment including a new kitchen but the quality of workmanship throughout the property is poor in some places with things like washing machine pipe points inaccessible, the cistern lid not able to seat fully, missing air vent cover, missing external drain covers, door latches not working, night storage heaters not working, the list goes on the biggest let down is the garden a huge area (968 square foot) that is a mix of builders rubble, sand, concrete laid areas (not level or square) and other non soil items I asked about this before moving in they told me a contractor would be doing it then on the day I moved in I looked and all that's been done is he's thrown seeds all over it 70% is not even soil so no garden will grow. I emailed them a complaint (which should have been the neighbourhood liasons job) they say they will reply within 3/5 days it's now day 12 & no reply not a good start with this sub par association Its like chalk and cheese compared to my previous association Bromford where I could directly WhatsApp my neighbourhood liason these don't even give you their email address what is the point in having a goto support you can't even contact? Only good point is they have been quick after I booked jobs needed doing to come out aside from the garden! Ps do you really think people on here commenting want your false promises all you're doing by replying is thinking it makes you look better to be honest I think it's sickening and disgraceful

  Owner's reply

  Hi Adrian, I can see that you have recently left a 2 star review for Platform Housing Group. I am sorry to read you have not had a good experience. If there is anything we can help you with, you can contact us via one of our communication channels. The Platform portal is available on www.platformhg.com/your-platform. Alternatively, we have webchat, social media, or a team of Advisors in our Platform Hub which you can call on 0333 200 7304. Lines are open Monday - Friday 8:30-5:00pm and one of the team will be happy to help. Many thanks, Customer Experience Team

• Timothy Russell

  Sept 2025

  5

  I have to say I have little complaints. In fact as a wheelchair user they have been fantastic with rails and plugs and turning up on time and when needed. Started off slightly rocky but platform stepped and were more than fair. Thank you platform housing

  Owner's reply

  Hi Timothy, Thank you very much for your five star review. I am pleased to hear you are happy with the service provided by Platform Housing Group. Kind Regards Customer Experience Team

• kt loveit

  Jul 2025

  1

  Absolutely hopeless. Never reply to emails. Trust pilot reviews reveal just how bad these jokers are. Avoid to at all costs.

  Owner's reply

  Hi kt, To discuss any concerns you have relating to the service received from Platform Housing Group please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly

• Nicky Ingley

  Jul 2025

  1

  Absolutely shocking service. Had a meeting today with housing officer about anti social behaviour from my neighbour &breach of their tennancy but have just been ignored.left me no option but to contact environmental health&housing ombudsman. Disgusting &no support whatsoever!!

  Owner's reply

  Hi Nicky, I am sorry to hear that you are unhappy with the service you have received from Platform Housing Group following a recent meeting. To discuss your concerns further please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly

• Rachel Warner

  Jun 2025

  1

  They won't repair any thing for my friend they don't have a care of duty at all for disabled people. They are a joke

  Owner's reply

  Hi Rachel, I am sorry to hear that you are unhappy with the service you friend has received from Platform Housing Group. To discuss your concerns further please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly

• Colin Price

  Jun 2025

  5

  Owner's reply

  Hi Colin, Thank you very much for your five star review. Kind Regards, Molly

Reviews pulled from Google Maps. We display them as posted by Google users.